web help desk software trial software / shareware for linux

1. 100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
2. Cross Platform Technology: The Web Help Desk offers installers for Mac OS X Server, Windows 2000 / NT / XP / 2003 / 2005 Server, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
3. Database Back-end: With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000/2005, MySQL 5, PostgreSQL, Oracle 8i/9i and OpenBase.
4. Help Request Prioritization: The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
5. Client Request and Self Help: Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
6. E-Mail Based Submission and Updating: Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
7. Search Capabilities: Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
8. Asset Management: Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
9. Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
10. Performance Reports: As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
11. LDAP and Active Directory Synchronization: Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your company IT infrastructure.
12. FAQ Knowledge Base: Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
13. iCalendar Integration: Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
14. E-Mail Alerts: Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
15. PDF Generation and Spreadsheet Exports: The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. Weve integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
16. Billing and Invoicing: Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

Enhancements: Minor feature enhancements and bug fixes.

Requirements:

• Mac OS X 10.4 or later
• Linux
• Solaris 8 :: Java 5
• Standard Edition

WareSeeker Editor

LinkAssistant SEO Software - LinkAssistant is proven SEO software for link building that lets you build and maintain quality links for an unlimited number of websites.

LinkAssistant is probably the most advanced and feature-rich SEO tool out there, yet its incredibly easy to operate. You dont need to be a tech guru to use it to the outmost.

LinkAssistant lets you manage ALL link building tasks on your checklist in one project. This SEO software is 100% search engine friendly and leaves absolutely NO footprints anywhere be it on your website or in your emails.

Lets cut to the chase. Here are some of the SEO tasks you can easily do with the help of LinkAssistant:

- Find top-notch link partners in your niche using 6 advanced partner search methods that let you set up quality and relevance filters.

- Generate a well-structured link directory matching your websites design in an incredibly easy drag-n-drop fashion.

- Upload your link directory with links to your partners to the server. Each time you add or remove a link, the tool uploads only the updated pages saving you time and bandwidth.

- Write and send out personalized link exchange requests.

- Manage all your link building related mail and communicate with your link partners using the build-in email client.

- Automatically complete link exchange forms.

- Quickly check whether your link partners are actually linking back to you dofollow, with the right anchor texts and from the pages you want.

- Safely work with search engines using Google and Yahoo! API keys and search safety features such as human emulation and proxy rotation that allow you to make automated quiries without overloading search engine servers.

Check out the free version of LinkAssistant now and see how effective link building can propell your website in the search results. Over 15,000 SEOs and online businesses have put their trust in LinkAssistant. Try out this SEO software and youll immediately understand why.

- New Microsoft search engine Bing.com was added which now officially replaces Microsofts Live and MSN.)
- AOL search engine added as well as its regional UK, French, German Italian and Spanish versions.
- Support of locla storage of link directories introduced.
- Partner search enhanced.

123 Web Messenger is a web (browser) based instant messaging software, it creates an unique IM network only for your own website, fully integrated your existing user database and enables one-to-one chat function to your website users. The key feature is the invitation box which pops up from the webpage.

* Benefits It brings the website to life, make it interactive between users. It retains members and increases loyalty of users, so it's ideal solution to build the community for a user based website. * Technology 123 Web Messenger is compiled with a Flash chat cilent and a full-featured Java server. * Integration and auto-login It seamlessly integrates the existing database of your website. The "invite chat" button is embeded into the proper position of a website as the website owner wants, such as profile page, search result page or online user list page, and the members don't have to double register or double login to talk to the other users privately.

* Features of 123 Web Messenger *Users may chat with each other one on one instantly. And one user can start multiple private chat with different users simultaneously. on the same website. *Send/Receive online/offline messages. *Video/Audio chat facility, optional. * Highly compatible: 123 Web Messenger can integrate your existing database, so your users don't bother to register or log in again. All users could automatically log into the 123WebMessenger by default. * Show Friend List and all online users. * Desktop chat client is supported. * Add/Delete/Block friend: The invitation box will pop up from the webpage. And the opponent allows you the ability to accept or decline the invitation in the site messenger. * Friend online/offline alert and other Sound notification. * Modify your status(invisible logon is also supported), it includes signature, gender, birthday,etc. *Chat client is cross-platform; the end chat users don't need to install anything to use.