web based help desk trial software / shareware for linux

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.
The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.
Main features:
Fetch & Retrieve
- Teach Cerberus to provide the best solutions from your experts.
Adaptive Anti-Spam Engine
- Actively combats spam and viruses, keeping your system clean.
Web-based Support Portal
- Allow your customers to submit issues through their web browser.
Service Level Agreements, Schedules & Due Date Management
- Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
E-mail Templates
- Set standard responses and canned text for rapid responses to common questions.
Knowledgebase
- Document solutions to previously addressed issues.
100% GUI Source Code
- Extend. Integrate. Customize.
Enhancements:
- This release includes optimizations for large ticket views/searches on high-volume help desks.
- There are also over 30 improvements/fixes from user feedback.

123 Live Help is a Web-based chat server program designed for sales representatives or support staff to engage in one-to-one chat with Web site visitors. The project is implemented with a Java server and a Flash client.
Visitors may be queued until an agent is available for chatting. A chat may be transferred from one representative to another. Frequently used responses can be predefined for quick use. Visitors may either chat anonymously as a guest or register an identity. Chatting with multiple people at once is supported.
Main features:
Boost online revenues
- You will increase your online sales with higher conversion rates and larger order size.
Shorten sales cycle
- By showing customers a live personnel is always just a click away, you can close sales faster.
Increase customer satisfaction and confidence.
- Your customers experience shorter waiting time and get immediate answers to their questions.
Increase staff productivity. Reduce service costs.
- Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
Manage live support staff members efficiently.
- With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.
Make web site live and interactive
- It can be used in both pre-sales and post-sales activities, for business of any size.
Enhancements:
- An optional AV module was enabled, and Macromedia flash media server was installed.
- The server performance was improved.
- Some client and server bugs were fixed.

Team Elements is a collaboration and project management Web application featuring wikis, news and blogs, project plans, assignments, team members, shared discussions, announcements, lists, issue tracking, document storage, full-text search, reporting, and personalized RSS feeds.
Users can create a project, then invite others to participate. The project is designed for professional and personal use, with each project space containing a full set of permissions and users.
Main features:
- News Articles and Blogs - Keep everyone on the project informed with the latest project news
- Wiki - Quickly create a web of information; perfect for up-to-date knowledge sharing
- Discussion Groups - Centralize collaboration among project members, including status reports
- Document Management - Store and retrieve documents online, using versioning and folders
- Lists - Record project items, such as to-do items in mulitple lists
- Plans - Assign milestones and activities using an outline view of your project or import them from Excel
- Tickets - Capture issues as they arise and quickly plot a solution; a sophisticated Help Desk solution
- Team - Invite others to your project and assign them a project role
- Search - Full-text search on all project data
- Reports and RSS feeds
Enhancements:
- This release improves upon the functionality and user workflow around tickets.
- Tickets now have file attachments and user subscribed email notifications.
- There is also a clear distinction among users that can submit tickets, those that can assign, and those that can complete tickets.
- A contact directory has also been added for storing user and global contact information.
- There are more than 20 general improvements throughout.

Red Hat Enterprise Linux v.4, released in February 2005, provides significant technology enhancements over the v.3 release. Areas of specific development include improvements in security capabilities, increased server performance and scalability, and enhanced desktop capabilities?all while ensuring a high level of compatibility with prior releases.
Red Hat Enterprise Linux supports a wide range hardware and software applications, and is the worlds leading enterprise-focused Linux environment.
The following section outlines a few of the major new features in Red Hat Enterprise Linux v.4:
Linux 2.6 kernel infrastructure
Red Hat Enterprise Linux v.4 provides the most stable and robust commercial product based on the Linux communitys 2.6.9 kernel. Open source projects such as Fedora provided an environment for the Linux 2.6 kernel to mature significantly during 2004.
As a result, the Red Hat Enterprise Linux v.4 kernel offers numerous improvements over earlier kernels, including many enhanced algorithms and features:
- Generic logical CPU scheduler: Handles multi-core and hyperthreaded CPUs.
- Object-based Reverse Mapping VM: Improved performance in memory constrained systems.
- Read Copy Update: SMP algorithm optimization for operating system data structures.
- Multiple I/O schedulers: Selectable based on the application environment.
- Enhanced SMP & NUMA support: Improved performance and scalability for large servers.
- Network interrupt mitigation (NAPI): Improved performance for heavy network loads.
Improved storage and file system capabilities
Numerous enhancements have been incorporated into Red Hat Enterprise Linux v.4 that improve the scalability and performance of the data storage subsystems, including:
- Ext3 performance: Block Reservations and Hash Tree Directories improve the performance of read/write I/O and directory scanning operations.
- Ext3 scalability: Dynamic file system expansion and file system sizes up to 8TB are now supported.
- Logical Volume Management: A comprehensive update to the LVM provides new features such as read/write snapshots and transactional metadata updates, along with a flexible new management GUI. Mirroring and enhanced multipathing are scheduled for delivery by mid 2005.
- Scalability: Enhanced storage LUN management makes it possible to configure much larger storage subsystems.
- Automounting: The inclusion of AutoFSv4 provides sophisticated device access control, supporting features such as browsable mounts and replicated servers.
- Cost reduction: Support for Serial ATA disk storage provides increased performance, higher densities, and reduced cost per megabyte over traditional IDE devices.
New security capabilities
Provision of sophisticated security capabilities has been a specific development focus of the Red Hat Enterprise Linux v.4 release. New features:
- Mandatory Access Control: Security Enhanced Linux (SELinux) provides a MAC infrastructure that complements the existing Discretionary Access Control security features provided by the standard Linux environment. In a MAC-based environment, application capabilities and privileges are set by predefined policies and enforced by the kernel. This prevents errant applications from compromising system security.
- Memory management enhancements: Several features, including Exec Shield and Position Independent Executables, combine to prevent applications from being exploited by attacks such as buffer overflows.
- Compile and runtime consistency checking: New buffer validation techniques in the GCC compiler and Glibc library greatly reduce the risk of faulty applications being compromised.
Improved desktop capabilities
Significant emphasis has been placed on providing a feature-rich, easy-to-use, desktop environment for all Red Hat Enterprise Linux family members (including Red Hat Desktop). A brief summary of new features:
- Personal productivity: Advanced user capabilities are provided by the OpenOffice.org productivity suite, the Firefox web browser and Evolution email client
- Plug-and-play device support: Easy handling of devices such as USB disks and digital cameras (as well as photo management applications such as gThumb)
- Multimedia: Applications for audio, video, and streaming content such as RhythmBox, HelixPlayer, Totem, and SoundJuicer
- User environment: GNOME 2.8 provides numerous enhancements for a more consistent graphical look and feel. Comprehensive management tools (e.g. printer and network management and VNC-based application session sharing) and utilities (e.g. Gaim instant messaging, and GIMP image processing) combine to provide a complete and highly functional user experience.
- Interoperability: Technologies that allow user login authentication with Microsoft Active Directory, NTLM authentication for web-based applications, Evolution mail client access to Windows Exchange Servers
- IIIMF: The Internet/Intranet Input Method framework provides the next-generation multilingual Unicode input method framework. It offers many features, such as full Unicode support and the ability to run multiple concurrent language engines.
Miscellaneous features
As a major new release, almost every aspect of Red Hat Enterprise Linux has been enhanced. Some of the more important improvements:
- Compatibility with prior releases: Red Hat Enterprise Linux v.4 includes compatibility libraries that enable most v.3 and v.2.1 applications to continue to run without modification.
- Languages: Focused on international standards, such as OpenI18N and GB18030, Red Hat Enterprise Linux has documentation and software available in 15 languages: English, Japanese, German, Brazilian Portuguese, Korean, Italian, French, Simplified Chinese, Traditional Chinese, Spanish, Devnagari, Bangla, Punjabi, Tamil, Gujarati.
- Auditing: In an update planned for mid-2005, a new auditing facility will be available that provides an open, bidirectional socket interface that can be used by auditing applications. It provides comprehensive auditing capabilities for SELinux and standard Linux events.
- File serving: Provision of NFSv4 provides features such improved security, operation coalescing and integrated file locking, while Samba provides easy access to Microsoft Windows printers and file shares.
- Software development: The latest GCC 3.4 compiler toolchain, and a technology preview of the forthcoming GCC 4.0 toolchain, are provided. These offer standards-compliant C/C++ and Fortran 95 development environments.
- Advanced configuration and power interface: Support for the ACPI standard enables a wide range of power management capabilities (battery monitoring, automated power down, suspend), and provides a foundation for increasingly sophisticated features in the future.
- Extras: Optional software is provided on the Red Hat Enterprise Linux Extras CD and Red Hat Network channel. This includes features such as additional desktop applications (e.g. Adobe Reader, Macromedia Flash), Java environments, and printroom-quality Agfa/Monotype fonts.
Main features:
Server features summary
- Databases - Leading open source databases: PostgreSQL, MySQL
- Development - Environments for C, C++, Java, Fortran with Perl, Python, CVS and Emacs
- Engineering - Computational tools including blas, pvm, and lam
- File servers - FTP, NFS, and Samba (CIFS)
- Mail server - IMAP/POP servers with Cyrus, Sendmail, spamassassin
- Networking - Complete suite of network servers and firewall
- Printing - CUPS/lpr printing systems
- Security - Extensive features including SSL, IpSec, MAC/DAC
- Web server - Apache server with numerous mod/php plugins
Client features summary
- Document preparation - OpenOffice.org office suite 1
- Extensive Microsoft interoperability
- Laptop power management - APM/ACPI
- Mail - several clients including Evolution
- Multimedia support - applications for multiple audio/video formats
- Plug-and-play device support
- RDP terminal services
- Remote desktop sharing/collaboration
- User interface - GNOME-based with optional KDE
- Web browsing - Firefox
- Wireless support
- X Windows system

SIDVault is a full featured LDAP server with integrated web interface.
SIDValue is a Simple Integration Database Vault, allowing easy management and install with high performance LDAP v3 server. It supports any number of schemas, easy to add/modify existing schemas, integrated web based user access, and fast browser based administration tools. And all relevant RFC protocols LDAP v2, LDAP v3, HTTP, ILS.
With its features, support and price it is more powerful and cost effective than any other solution.
Compatible to suck data from existing LDAP servers for easy data population.
With a build in web server allowing your users to search your LDAP, or administrate the database.
Main features:
- Smooth integration with current LDAP systems, users can use both systems at once.
- Completely customizable - add your own banner ads, logos or anything else to any page the user will see.
- Easy installation for service provider. No installation required for clients.
- Supports LDAP servers.
- Supports Microsofts NetMeeting Client and Microsoft Portrait (ILS server)
- Support Backup and Replicate SIDVault servers.
- Easily customized.
- Templates are used for all pages so you can totally customize the look and feel, this includes the ability to add your own advertising, company logos etc...
- After sales service - we pride ourselves on giving our customers unparalleled service. If you have questions, problems, or even need a feature added in a hurry, we will bend over backwards to satisfy your needs.

High performance HTTP/1.1 compliant Multi-threaded server. Supports thousands of Virtual Servers. Access control on each directory, based on users or groups. Browser based Server Management. Multiple Logging modes with configurable log format. Comprehensive log analysis tool. Built in Java Servlet & JSP Engine. Built in ISAPI & CGI Interfaces. Real time Server Activity Monitor.