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Yohoho! Puzzle Pirates for Linux 2.4

Yohoho! Puzzle Pirates for Linux 2.4


Puzzle Pirates is an online game in which you play a Pirate character in an ocean world. more>>
Puzzle Pirates is an online game in which you play a Pirate character in an ocean world. Hundreds of your fellow player Pirates swarm these Isles and Sea-lanes.
For Pirates who love acronyms, Puzzle Pirates is an massively multi-player online roleplaying game, or mmoarrrrpg.
Pirates can wander around on land and sail the thirty-seven seas with their crew. When your Pirate sails, or swordfights, or navigates, the appropriate Puzzle game is launched. Good Puzzling thereby brings victories and accrues great fortunes to you and your fellow Pirates.
Thus Yohoho! brings you Puzzling fun in a social Piratical setting, where every Puzzle game contributes to the greater story of your Pirate, her Crew, and the Ocean world.
Main features:
- Yohoho! brings fun Puzzle games into a persistent world game.
- A Thousand Pirates or more sail the Ocean. Are they with ye, or against ye?
- A full new Pirate introduction to shake the landlubber out of yer.
- Pirates. Everybody loves Pirates.
- Intuitive, simple and eye-catching user interface.
- Pirates can explore Ports, sail and battle at Sea, and engage in commerce.
- Sailing a voyage is a team venture, each Pirate performs their Puzzle Duty and shares in the booty.
- A host of nine fine Puzzles, with many more to come.
- A vast and exhilarating Ocean world of islands and archipelagoes.
- Join a Crew of fellow Pirates, perhaps one day form yer own and be Captain.
- Join with other Crews beneath the same Flag so that ye may together perform greater deeds.
- Easy communication between Pirates, Crews and Flags.
- Colonize an untouched Island and develop it into a thriving Pirate mecca.
- Trade, allowing Merchants to develop businesses and trade in Commodities.
- Strong player vs. player gameplay with appropriate controls to ensure fun for all parties.
- A good player experience with proper support, live in-game participation and gameplay creation by the live team.
- Regular ongoing additions; new Puzzles, Adventure Islands, Houses and more coming.
- Treasure: Gold, Jewels, Artifacts. Every Pirate loves Treasure.
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Download (0.17MB)
Added: 2005-10-07 License: Shareware Price: $9
1492 downloads
Cerberus Helpdesk 3.5.0

Cerberus Helpdesk 3.5.0


Cerberus Helpdesk is an email response system. more>>
Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.
The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.
Main features:
Fetch & Retrieve
- Teach Cerberus to provide the best solutions from your experts.
Adaptive Anti-Spam Engine
- Actively combats spam and viruses, keeping your system clean.
Web-based Support Portal
- Allow your customers to submit issues through their web browser.
Service Level Agreements, Schedules & Due Date Management
- Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
E-mail Templates
- Set standard responses and canned text for rapid responses to common questions.
Knowledgebase
- Document solutions to previously addressed issues.
100% GUI Source Code
- Extend. Integrate. Customize.
Enhancements:
- This release includes optimizations for large ticket views/searches on high-volume help desks.
- There are also over 30 improvements/fixes from user feedback.
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Download (MB)
Added: 2007-03-06 License: Other/Proprietary License with Free Trial Price: $86
1029 downloads
Professor Fizzwizzle 1.02

Professor Fizzwizzle 1.02


Professor Fizzwizzle is a fun, mind-expanding puzzle game, where you take control of the diminutive genius, Professor Fizzwizzle more>>
Professor Fizzwizzle is a fun, mind-expanding puzzle game, where you take control of the diminutive genius, Professor Fizzwizzle.
You must help the professor use his brains and his gadgets to solve each exciting level. Do you have what it takes to get past the Rage-Bots and bring the prof back to his lab?
Professor Fizzwizzle needs your help! His once-friendly Friend-Bots have gone in to rage mode, and have thrown him out of his lab!
Can you puzzle your way past the Rage-Bots and help Professor Fizzwizzle set things right? Hes counting on you!
Version restrictions:
- Time limited demo
- Custom levels locked.
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Download (9.2MB)
Added: 2005-10-13 License: Shareware Price: $19
1517 downloads
 
Other version of Professor Fizzwizzle
Price: $19.95
License:Shareware
Download (7607KB)
234 downloads
Added: 2009-04-23
Professor Fizzwizzle and the Molten Mystery 1.0

Professor Fizzwizzle and the Molten Mystery 1.0


Professor Fizzwizzle is back, and is puzzling his way through a Molten Mystery! more>>
Professor Fizzwizzle is back, and is puzzling his way through a Molten Mystery! Professor Fizzwizzle and the Molten Mystery is a superb puzzle for all ages.
While on a well deserved vacation, Professor Fizzwizzles investigation of a strange volcano has landed him in a Molten Mystery! Now its up to you to master exciting new gadgets, outwit the Bat-Bots, and vanquish a truly cunning villain! Can the professor count on you to help?
Main features:
- Over 210 levels in total! Youll find something to enjoy no matter what your skill level.
- Easy to learn and control. Just "undo" your last few steps if you make a mistake.
- Stuck on a level? Just "Show Solution" and watch the walk-through.
- Full featured level editor! Share your levels, or download levels from others.
- Compete with players from around the globe for online high scores!
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Download (12.9MB)
Added: 2007-06-04 License: Shareware Price: $19
881 downloads
Horoscope Explorer Pro 5.01

Horoscope Explorer Pro 5.01


The Largest selling Indian Vedic astrology software in many languages. more>> Horoscope Explorer Pro 5.01 is a user-friendly, secure and reliable Indian Vedic astrology software in many languages.

Make Horoscopes Horoscope: Explorer makes your Kundali (Birthchart) in detail along with a big set of charts and detailed predictions. If you are a practicing astrology you will appreciate the comprehensive of the charts and if you are an astrology enthusiast like the rest of us, you will enjoy the detailed analysis which gives you a deep insight into the various astrological combinations present in your chart.

Marriage Compatibility: Check how compatible you are with your present or would be life-partner. Horoscope Explorer has detailed marriage compatibility analysis with the popular Asht-Koota (36 Gunas) system and separate analysis of each Guna. Horoscope Explorer also has analysis for popular South Indian kootas like Mahendra, Rajju, Stree-deergha, etc.

Get Yearly Analysis (Varshaphala): With Horoscope Explorer you can check how your year will be according to Vedic Astrology. Horoscope Explorer has the biggest section on Varshaphala Jyotish in any astrology software. With analysis for Varshaphala planets, kundali, dashas, muntha and other combinations, you will have the most insight that Vedic Astrology provides for yearly astrology.

Astrology for everyone 10 Languages (English, Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Malayalam)

Major Features:

  1. Complete Natal Vedic Astrology Horoscope Explorer is the complete Natal Vedic Astrology software in 3 sections:
    • Horoscopes
    • Marriage Match Making
    • Varshaphala (Yearly Progressed Horoscope)
  2. Detailed Predictions The most comprehensive set of predictions. Horoscope Explorer offers you details analysis of: -
    • Birth Chart Analysis
    • Detailed results of planetary Yogas.
    • Analysis of Planetary Aspects (Drishti)
    • Natal Houses (Bhava Fala)
    • Analysis of the birth star (Nakshatra) and placement of planets in it
  3. Exclusive features: Some of the features of Horoscope Explorer can't be found in software 5 times as expensive. Exclusive features include:-
    • Visual Transits of planets
    • The most detailed Varshaphala section anywhere.
    • Planetary strengths Shadbala graph
    • Drill down Vimshottari Dasha till Prana and Sookshma
    • Print Horoscopes in color
  4. Complete Charts: Horoscope Explorer has a huge set of charts that you can use in your astrological analysis and research.
  5. Email Horoscopes You can email predictions and all other charts to your friends and relatives directly from Horoscope Explorer.
  6. Make PDF Files Export your Horoscope or Marriage chart to PDF format, take it anywhere in a pen drive, or email it. Works with Adobe Acrobat and all PDF readers.
  7. 100% Easy to Use Horoscope Explorer is extremely simple to use. You will be generating horoscopes within minutes. There is no need to spend hours just trying to learn the software.
  8. Top Used Vedic Astrology Software With more users than any other competing software Horoscope Explorer is the tried and tested Vedic Astrology Software.
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Download (9.4MB)
Added: 2009-06-23 License: Trial Price: USD25.00
3037 downloads
Koalog Constraint Solver 3.0

Koalog Constraint Solver 3.0


Koalog Constraint Solver is a powerful constraint solver written in Java. more>>
Koalog Constraint Solver is a powerful constraint solver written in Java.
Koalog Constraint Solver project provides cutting-edge technology for solving satisfaction and optimization problems, including scheduling:
- scheduling: Koalog Constraint Solver provides a specific API for disjunctive scheduling;
- planning;
- time tabling;
- resource allocation;
- configuration: Koalog Configurator is powered by Koalog Constraint Solver;
- puzzles: sudoku.koalog.com is powered by Koalog Constraint Solver.
Enhancements:
Features:
- Added shaving methods to IntegerVariable.
- New constraints: LatinSquare, LatinSquare_SPARSE.
- Added back constraint Opp.
- New domain heuristic: RandomOrderDomainHeuristic.
- Various optimizations leading to a 25% performance improvement.
API changes:
- Renamed Range into InDomain.
- Renamed InRange into IsInDomain.
- Renamed Eq1 into Eq_1.
- Renamed Neq1 into Neq_1.
- Renamed Neq1_SPARSE into Neq_1SPARSE.
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Download (1.0MB)
Added: 2005-12-15 License: Other/Proprietary License with Free Trial Price:
1416 downloads
DROD: Journey to Rooted Hold 2.0.15.1

DROD: Journey to Rooted Hold 2.0.15.1


DROD: Journey to Rooted Hold is packed with new rooms, monsters, obstacles, and other elements. more>>
Beethro Budkins adventures continue in this much-anticipated sequel. DROD: Journey to Rooted Hold is packed with new rooms, monsters, obstacles, and other elements.
You will push on to see the next tricky room, but also to learn what happens next in the story, which is full of events and characters to keep you entertained.
Swordplay and puzzles combine in this thinking mans dungeon crawl. Its simple to learn, with just a handful of commands to master. But the unique gameplay provides an amazing depth.
A detailed overhead view shows monsters, obstacles, and other game elements. You have as much time as you like to contemplate your next move. So this is a good game for relaxing, but also terrifically involving once you get started. Youll be hooked by the story of Beethro and his troublesome nephew, Halph.
Our heroes set off on a harmless jaunt, but end up far below the surface, chased by a clownish madman. They begin to uncover a vast, underground bureaucracy, and things only get stranger the further they delve.
Youve got over 350 rooms ahead--each one a singular challenge for you to conquer. A level editor, online features, and enthusiastic player community make this a game you can play for years.
Main features:
- 25 sprawling levels with over 350 rooms.
- 17 types of monsters with greatly varying abilities and behavior.
- 11 different characters, some of which contribute to puzzles as well as story development.
- 15 other game elements including obstacles, potions, explosives, and tunnels.
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Download (30.8MB)
Added: 2007-06-04 License: Shareware Price: $19
935 downloads
Stuffed Tracker 2.4.1

Stuffed Tracker 2.4.1


Stuffed Tracker is a Web traffic analysis software that can monitor paid and natural Web traffic. more>>
Stuffed Tracker is a software that can track and analyse paid and natural web traffic on your sites or the sites of your clients.
With the best reporting functionality in its price class, Stuffed Tracker helps to identify main sources of quality traffic that resulted in increased conversions and sales.
Main features:
- Understand which ads or which referring links (including links in search results on search engines) have resulted in particular actions and sales.
- Track the performance and optimize all of your marketting campaigns, including pay per click, banners advertising, email and affiliate marketing.
- Discover new advertising sites and search engine keywords that you can make use of to get more quality traffic and higher conversion rates.
- Track sales, downloads, signups, loading of important pages and see where the visitors that performed these actions originally came from.
- Watch the trends for years, months, days, weekdays and even hours.
- Find out the most effective versions of marketing copies and web pages by using the built-in split tests functionality.
- Examine the path of every visitor and see all actions and sales that the visitor performed while browsing the site.
- Monitor activity of particular visitors and groups of visitors.
- See general statistics for your sites, such as number of unique visitors and number of requested pages. Compare these numbers between natural and paid traffic.
Enhancements:
- This release adds the ability to track actions with an onclick event and smart reports caching (which is especially useful when working with a large statistics database).
- Page groups have been completely rewritten and work much faster now.
- Lots of major and minor bugs have been fixed.
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Download (1.3MB)
Added: 2006-12-10 License: Shareware Price: $79
1048 downloads
Hunny MIME++ 3.0.7

Hunny MIME++ 3.0.7


Hunny MIME++ has you covered when you need a serious toolkit for MIME. more>>
Hunny MIME++ has you covered when you need a serious toolkit for MIME. This full-featured portable C++ class library is a powerhouse and will save you hundreds of hours on your messaging projects.
The classes in Hunny MIME++ make it easy to parse, generate, and edit MIME messages and documents.
Main features:
- Complete MIME Implementation - All content types. Complex MIME multipart messages. HTML email. Base64, quoted-printable, MacMIME, uuencode, BinHex 4.0 encodings. Full internationalization.
- Standards Compliant - Conforms to RFCs. Tested for interoperability.
- Easy To Use - Intuitive API. Convenience functions. High-level abstractions.
- Versatile - Allows parsing, creating, or modifying MIME messages at the lowest level possible.
- Portable - Linux, Unix, Windows, Windows CE. Portable C++ language features. Enterprise servers. Embedded systems. Small devices.
- Reliable - Thoroughly tested by our engineers. Proven through years of mission-critical deployments by our customers.
- Thorough Documentation - Tutorial. How-To Guide. Complete reference manual.
- Helpful Examples - MIME email, HTML email, file attachments, and more.
- Source Code Available - Well-documented and readable source code available.
- Support Contracts Available - Reasonable rates by email experts.
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Download (MB)
Added: 2007-02-22 License: Other/Proprietary License with Free Trial Price: $350
978 downloads
Marble Blast Gold Edition 1.4.1

Marble Blast Gold Edition 1.4.1


Marble Blast Gold is an arcade action game with simple yet addictive gameplay. more>>
Marble Blast Gold is an arcade action game with simple yet addictive gameplay, suitable for players of any age. In the rich cartoon landscape of Marble Blast Gold, players will race their marbles through moving platforms, dangerous hazards, sparkling treasures and power up enhancements in an effort to complete each course in record time.
Marble Blast Gold introduces new players to the game with a set of progressively more difficult beginner training levels, each designed to showcase a power up or game hazard. The hazards players will face in Marble Blast include powerful fans, whirling tornados, land mines, pinball-style bumpers, narrow catwalks, moving pistons, dizzying chasms, and more.
To get past these obstacles, players can find and use five different ability enhancing power ups - the SuperSpeed, SuperJump, SuperBounce, Shock Absorber and Gyrocopter. Some levels contain gravity modifiers, which allow the player to change the direction of gravity.
Marble Blast Gold comes with 100 whimsical and challenging levels, as well as the ability for advanced players to craft and share their own levels. Each level has "gold standard" set for the high score, so you can test your skills against the record gold times. Marble Blast Gold is sure to provide many hours of fun for the whole family.
Main features:
Beginner Levels- Are designed for learning how to play Marble Blast Gold. Here are some samples:
- Learning to Roll - Getting ready to roll takes some practice.
- Jump Training - Using the space bar to jump to the upper ramp.
- Air Movement - Spinning the marble in mid-air to guide your fall.
- Platform Training - Catching the platform to move between towers.
- Learn to SuperJump - Using the SuperJump powerup to the big leaps.
- Learn the SuperSpeed - Using SuperSpeed to get where you need to go.
- Gyrocopter - Teach your marble to fly!
- SuperBounce - Using the left mouse button to power up your SuperBounce.
- ShockAbsorber - Minimize your fall with the SuperAbsorber
- Gravity Helix - Fiddle with physics and roll your marble upside down.
- Bumper Training - Avoid them unless you enjoy being a first person pinball.
- Duct Fan Hazards - This level will blow you away, literally.
- Mine Field - Some times hitting a mine can be a Blast, but doesnt get high score.
- Tornado Bowl, Trapdoors & Pitfalls Oh my! - Did we mention falling off the platform is nearly unrecoverable?
Intermediate Levels The fun really takes off on these levels, here are just a few:
- Skate Park - You gotta skate for the gems.
- Fork in the Road - When you come to fork in the road take it.
- Marbletris - Collect all the gems in less than a minute.
- SkeetBall Bonus - Go through the highest opening for the largest time bonus.
- Gauntlet - Gives time trials a whole new meaning.
- The Wave - Surf the wave and collect all the gems in less than 45 seconds.
- Monster Speedway - Youll need to take a pit stop to finish the race.
- Upward Spiral - Follow the yellow brick road to the top.
Advanced Levels This is where you know if youre up to the Marble Blast challenge:
- A-Maze-ing - You may feel like a rat in a maze before you finish this level. The Gold edition provides 28 additional expert uber levels to test even the most skilled of players.
- Half Pipe Elite - Grab the gems as you do trick moves between the half-pipes.
- Eshers Race - Find the gems as quickly as you can.
- Skyscraper - Deliver all the gems to the top of the skyscraper.
- Tube Treasure - Totally tubular this level makes finding the gems fastest a pipe dream.
- To the Moon - You gotta shoot your way to the moon or at least to the landing pad..
- Around the World in 30 seconds - Not for those afraid of heights
- Will o Wisp - Dont make a miss step.
Gold Edition 28 advanced levels to challenge even expert players:
- Airwalk - Defy gravity as you manuver over a field of fans.
- Battlements - Make your way to the inner keep of the castle.
- Pinball Wizard - No arcade is complete without a game of pinball.
- King of the Mountain - You must pass a series of challenges to assend up the path to the peak.
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Download (10.7MB)
Added: 2005-08-29 License: Shareware Price: $19
1420 downloads
tintii photo filter 2.1.0

tintii photo filter 2.1.0


A smart photo filter for striking colour select effects. Also known as colour popping, think of Schindlers Lists little girl in red, or the dramatic style of Sin City. Unlike conventional techniques, there is no need to trace around the outline of objects, apply masks, or be confined to a rigid set of colours spaced equally round the colour-wheel. Available as a standalone program, or Photoshop or Paint Shop Pro plug-in. more>>

tintii photo filter - tintii is a smart photo filter for striking colour select effects. Also known as colour popping, think of Schindlers Lists little girl in red, or the dramatic style of Sin City. It is available as both a free open source standalone program, and as Photoshop and Paint Shop Pro plug-ins.

tintii cleverly separates the colour profile of a photo into a handful of major hues. All you need to do is select which of these hues to preserve and which to desaturate to greyscale. Unlike conventional techniques, there is no need to trace around the outline of objects, apply masks, or be confined to a rigid set of colours spaced equally round the colour-wheel. Postprocessing controls are provided to fine tune the effect, handling such challenges as whispy hair and background noise. What used to take hours now takes minutes, and its a great deal of fun besides!

The tintii plug-ins for Adobe Photoshop and Corel Paint Shop Pro are a great complement to the toolkit of professional or hobbyist photographers, graphic designers and web designers. Combined with Photoshops or Paint Shop Pros range of tools such as selections, desaturation brushes and scripting, tintii perfects the effect across collections of photos quickly, easily and effectively.


Enhancements:
Version 2.1.0

Corel Paint Shop Pro plug-in now available


System Requirements:
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Download (1.4Mb)
Added: 2009-05-07 License: Shareware Price: $9.00
270 downloads
ReallyEasyReader 2.1

ReallyEasyReader 2.1


ReallyEasyReader is a Speed Reading Software Simply the easiest way to read on a computer Free Trial. more>>
ReallyEasyReader is a Speed Reading Software Simply the easiest way to read on a computer Free Trial. Tackle the curse of the information age - Too much information, too little time. Save money, win back time, learn more. Free Trial. Help learning disorders - including Dyslexia and ADHD. Visually impaired can read at any text size. Doubles reading speed in minutes. Works with any electronic text. The future of reading today.
We now need to absorb so much information on a daily basis that we lack the time to be able to read it; this is where ReallyEasyReader comes into its own.
Employers - Save 1000s of Dollars in man hours - Boost profits. Students - Revise faster and learn more - Get higher grades.
ReallyEasyReader is the result of our continuing research into human brain function, specifically regarding its capacity to absorb information. Having discovered the full workings of the reading dynamic; we have used our findings to create this software allowing the user to assimilate information rapidly and easily whilst overcoming all of the major problems encountered in the process.
Here are just some of the problems ReallyEasyReader can help to ease:-
Visually impaired? Read electronic documents at a size you can see, no more reading glasses or having to peer at the screen.
Dyslexic? Combat the problems faced when reading, enabling you to overcome them to reach your full reading potential.
ADHD or similar? Build your concentration and overcome the limitations you currently face.
Main features:
- Platform independence; only requirement is a Java Runtime Environment version 1.4 or higher.
- Integrated support for multiple document types; txt, doc, pdf, html.
- Copy and paste any other text into the program.
- Open URLs direct.
Version restrictions:
- The Free Trial version is limited to a maximum speed of 500 words per minute, more than double the average. Registering removes this limit.
Unlock your reading potential - Try ReallyEasyReader For Free Today!
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Download (2.0MB)
Added: 2006-02-08 License: Shareware Price: $17
1353 downloads
Acronis True Image Server for Linux 8.0

Acronis True Image Server for Linux 8.0


Acronis True Image Server for Linux creates an exact disk image of your live Linux server without shutting down and interrupting server operations. After a server crash you can restore the entire syst more>>
Acronis True Image Server for Linux creates the exact disk image of your live Linux server for complete backup without shutting down a server and interrupting server operations. The disk backup contains the exact copy of a server hard disk, including all the computer data, operating system, and programs. After a server crash you can restore the entire system or replace lost files from a disk backup.
When server downtime costs you thousands dollars an hour, Acronis True Image Server for Linux can substantially reduce IT costs by providing an easy, fast, and reliable way to return your server to its original state in minutes or to restore lost or damaged files and folders. Unlike traditional file-by-file backup solutions, Acronis True Image Server for Linux disk imaging approach provides you with the fastest bare-metal server recovery without time-consuming reinstallations, configurations and alike.
Key features:
- Online server disk backup and restore
- Disk imaging and disk cloning
- Incremental backup and disk image verification
- Scheduling and scripting
- Support for dynamic disks and server hardware
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Download (20502K)
Added: 2009-03-31 License: Shareware Price: $699.00
207 downloads
Hyperspace Delivery Boy DEMO

Hyperspace Delivery Boy DEMO


You are Guy Carrington, fresh on the job as a courier for the Hyperspace Delivery Service. more>>
Hyperspace Delivery Boy is a game where you are Guy Carrington, fresh on the job as a courier for the Hyperspace Delivery Service. Your job: get mail and packages to those that need them, no matter where in space they are!
You may face insane robots, dangerous environments, or even the dreaded Sleeping Behemoths on your quest to deliver the universe`s most important parcels! Explore bizarre worlds and defend yourself against alien creatures as you solve the devious puzzles of... Hyperspace Delivery Boy!
Main features:
- Journey through thirty amazing levels!
- Choose puzzle or action-puzzle modes!
- Revel in three amazing, completely different environments!
- Find hidden bonus items!
- Escape from the Crazy Panic Zones!
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Download (10MB)
Added: 2006-03-17 License: Shareware Price: $24
1336 downloads
Web Help Desk Software for Mac OS X 9.1.21

Web Help Desk Software for Mac OS X 9.1.21


Intuitive web based help desk software, including: Incident Management - Asset Management - Approval Workflow - Two-way Email Integration - Knowledge Base - LDAP Sync - Reporting. Cross platform service desk software: Windows, Mac OS X, Linux & Unix more>> Web Help Desk Software for Mac OS X 9.1.2 gives consumers one solution to easily have an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. You can try to have and enjoy it and you will feel amazing.

Help Desk Software Integration:

  • Apple Remote Desktop
  • LANrev Client Manager
  • JAMF Casper Suite
  • OS X "Screen Sharing" App
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3

Major Features:

  1. 100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
  2. Cross Platform Technology: The Web Help Desk offers installers for Mac OS X Server, Windows 2000 / NT / XP / 2003 / 2005 Server, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
  3. Database Back-end: With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000/2005, MySQL 5, PostgreSQL, Oracle 8i/9i and OpenBase.
  4. Help Request Prioritization: The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
  5. Client Request and Self Help: Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
  6. E-Mail Based Submission and Updating: Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
  7. Search Capabilities: Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
  8. Asset Management: Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
  9. Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
  10. Performance Reports: As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
  11. LDAP and Active Directory Synchronization: Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your company IT infrastructure.
  12. FAQ Knowledge Base: Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
  13. iCalendar Integration: Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
  14. E-Mail Alerts: Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
  15. PDF Generation and Spreadsheet Exports: The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. Weve integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
  16. Billing and Invoicing: Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

Enhancements: Minor feature enhancements and bug fixes.

Requirements:

  • Mac OS X 10.4 or later
  • Linux
  • Solaris 8 :: Java 5
  • Standard Edition

WareSeeker Editor

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Added: 2009-04-17 License: Shareware Price: $0.00
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