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JDbMonitor for Linux 1.00
JDbMonitor is a tool to monitor & analyse database performance. more>> JDbMonitor is a tool to monitor & analyse database performance for any Java application.Easily determine your applications database performance and analyse problems down to specific SQL statement.
Features
* Detailed performance/timing information for each SQL statement executed
o Total SQL processing time, preparation time, execution time & data retrieval time
* SQL filtering to pinpoint performance bottlenecks caused by SQL statements
* Selective monitoring to ignore SQL statements that does not match filter
* Save SQL data for future analysis
* Export SQL data to external file formats (CSV, HTML)
* Support real-time local and remote monitoring
* Secure - Restrict monitoring access by:
o Password
o Included/Excluded IP ranges
o Maximum connections
* Works with any Java application that uses JDBC for database connectivity
* No code change required on existing applications or databases
* Easy to install
o Step 1: Configure your Java application to use JDbMonitors JDBC driver
o Step 2: Monitor with JDbMonitor Client
* Insignificant performance overhead making it suitable for use even in production systems to monitor unusual database activities<<less
Download (32.2MB)
Added: 2009-04-01 License: Shareware Price: $299
205 downloads
Ldap Admin Tool 2.6
LDAP Admin Tool is the premier GUI administration tool for Ldap management, control and development. LDAP Admin Tool allows you to access OpenLDAP, Netscape/iPlanet, Novell eDirectory, Oracle Internet Directory, IBM Tivoli Directory, Lotus Domino, Microsoft Active Directory or any other LDAP v2 or LDAPv3 directory server. more>>
Ldap Admin Tool - LDAP Admin Tool is the premier GUI administration tool for Ldap/Active Directory management, control and development. LDAP Admin Tool provides you with the ability to perform all the necessary LDAP admin routines such as creating, editing, copying, extracting and dropping ldap objects. It supports all the latest ldap features; moreover, you can query ldap using SQL like syntax, accomplish ldap administration operations in a few mouse clicks, view and edit data including Binary and Images, export and import data to/from most popular file formats, edit the attributes using different editors, manage ldap users and their privileges and use a lot of other admin functions designed for making your work with LDAP server comfortable and efficient.
LDAP Admin Tool Features:
1. Easy Ldap Management
2. Tabbed Browsing
3. Drag and Drop
4. Search
5. SSL support
6. LDAP Bind/Rebind
7. SQL Syntax Search
8. Powerful attribute editors
9. Acess multiple directories
10. Browse Large directories
11. View all available attributes
12. Customization according to your needs
13. Multiple entries/directory sizing
14. Both windows and Linux versions available
Top 10 reasons to use Ldap Admin Tool
1. LDAP version2 and version3 support
2. Both Windows and Linux Versions available
3. Clear in use
4. SQL-LDAP
5. Tools for both ldap Administrators and Developers
6. Easy Attribute management
7. Powerful data export and import
8. Less Strain on directory servers
9. SSL Support
10. Copy or Move entries across directories
Enhancements:
Version 2.2
System Requirements:<<less
Download (11.9Mb)
Added: 2008-11-14 License: Shareware Price: $125.00
58 downloads
Download (0.10MB)
Added: 2007-07-04 License: Shareware Price:
844 downloads
Lithium Network Monitoring Platform 4.8.2u
Lithium Network Monitoring Platform is an integrated and feature-rich platform for monitoring and managing networks, servers. more>>
Lithium Network Monitoring Platform is an integrated and feature-rich platform for monitoring and managing networks, servers, and appliances.
The project is designed to provide an end-to-end solution, and includes automated device monitoring, out-of-the-box support for SNMP, and an integrated trouble-ticket case management system.
The platform is built around a scalable, modular architecture that incorporates a Unix-based server-side component, Windows and Mac OS X clients for user interaction, and a Web-based user interface.
Lithium has built-in support for monitoring device using the industry standard SNMP protocol. Lithium delivers out-of-the-box support for any device that supports SNMP. The Basic and Advanced SNMP modules that ship with LITHIUM|Core deliver monitoring support for common SNMP MIBS. Additional and vendor/device-specific monitoring capability is provided though the use of Device Modules.
Lithium incorporates a tightly-integrated case management system for tracking and recording fault investigation, incident reporting, user requests and communications. Lithium allows you to bind monitored entities to cases. This allows the retrieval of all cases relating to a particular device, network interface, site, etc at any time.
Graphically rich, interactive monitoring and management consoles are available for both Mac OS X and Windows XP/Vista. The Console applications provide users with advanced graphing, device browsing, fault management and incident investigation facilities.
Lithiums Core component comes bundled with an OS-independent web-based interface that allows you to view in-depth network monitoring and operational telemetry anytime, anywhere without the need for additional client software.
Built from the ground-up by LithiumCorp for enterprise scalability and reliability, the Lithium Network Monitoring Platform delivers this with a combination of a flexible architecture, process-per-device resourcing and the reliability and stability of a UNIX-based back-end.
Version restrictions:
- FREE Edition License - 10 Devices Maximum
- Professional - 25 Devices Maximum
- Enterprise Edition - UNLIMITED Devices
Enhancements:
- Net-SNMP on Mac OS X server/client locking up when being monitored by Lithium has been fixed.
- A forced reload of the device data tree when uptime discontinuity is encountered.
- Vendor/Device module/User list is made available via XML.
- Reduced syslog debug/info output.
- The build of construct has been fixed to make it universal (PPC/Intel).
- A bandwidth reporting interface with 95% percentile and CSV export has been added.
- Adding/Editing devices now presents a drop-down list of installed modules.
- Re-assigning cases not present a drop-down list of users.
<<lessThe project is designed to provide an end-to-end solution, and includes automated device monitoring, out-of-the-box support for SNMP, and an integrated trouble-ticket case management system.
The platform is built around a scalable, modular architecture that incorporates a Unix-based server-side component, Windows and Mac OS X clients for user interaction, and a Web-based user interface.
Lithium has built-in support for monitoring device using the industry standard SNMP protocol. Lithium delivers out-of-the-box support for any device that supports SNMP. The Basic and Advanced SNMP modules that ship with LITHIUM|Core deliver monitoring support for common SNMP MIBS. Additional and vendor/device-specific monitoring capability is provided though the use of Device Modules.
Lithium incorporates a tightly-integrated case management system for tracking and recording fault investigation, incident reporting, user requests and communications. Lithium allows you to bind monitored entities to cases. This allows the retrieval of all cases relating to a particular device, network interface, site, etc at any time.
Graphically rich, interactive monitoring and management consoles are available for both Mac OS X and Windows XP/Vista. The Console applications provide users with advanced graphing, device browsing, fault management and incident investigation facilities.
Lithiums Core component comes bundled with an OS-independent web-based interface that allows you to view in-depth network monitoring and operational telemetry anytime, anywhere without the need for additional client software.
Built from the ground-up by LithiumCorp for enterprise scalability and reliability, the Lithium Network Monitoring Platform delivers this with a combination of a flexible architecture, process-per-device resourcing and the reliability and stability of a UNIX-based back-end.
Version restrictions:
- FREE Edition License - 10 Devices Maximum
- Professional - 25 Devices Maximum
- Enterprise Edition - UNLIMITED Devices
Enhancements:
- Net-SNMP on Mac OS X server/client locking up when being monitored by Lithium has been fixed.
- A forced reload of the device data tree when uptime discontinuity is encountered.
- Vendor/Device module/User list is made available via XML.
- Reduced syslog debug/info output.
- The build of construct has been fixed to make it universal (PPC/Intel).
- A bandwidth reporting interface with 95% percentile and CSV export has been added.
- Adding/Editing devices now presents a drop-down list of installed modules.
- Re-assigning cases not present a drop-down list of users.
Download (1.6MB)
Added: 2007-01-20 License: Other/Proprietary License with Free Trial Price:
1028 downloads
MONyog MySQL Monitor for liunx 2.7
MONyog helps MySQL DBAs manage more MySQL servers, tune their current servers. more>> MONyog MySQL Monitor and Advisor is a MySQL DBA in a box?? that helps MySQL DBAs manage more MySQL servers, tune their current MySQL servers and find and fix problems with their MySQL database applications before they can become serious problems or costly outages.
MONyog proactively monitors enterprise database environments and provides expert advice on how even those new to MySQL can tighten security, optimize performance and reduce downtime of their MySQL powered systems.
MONyogs salint features are :-
* Analyze MySQL and OS performance data collected over a period of time
* SSH Tunneling Support. Great looking real-time charts
* Complete rewrite of MONyog documentation* Monitoring and Advisory Tools for MySQL Community and Enterprise Servers
* Get up and running in less than 1 minute! Quick Performance Tuning and Optimization
* Enterprise dashboard helps identify problems quickly
* Get proactive events and alerts. Monitor Replication
* Detect MySQL hacking attempts. Identify and fix security vulnerabilities
* Agent-less monitoring. No installation required on servers
* Compare unlimited MySQL servers side-by-side
* less than 6.5MB. Available on Windows and Linux. Inbuilt web-server. AJAX interface
* Does not force you to install multiple web-servers and language runtimes like other tools
* Simple Descriptions for all performance metrics. Helps you learn MySQL Internals
* Fully customizable using Javascript and MONyog Object Model<<less
Download (8.77MB)
Added: 2009-04-18 License: Demo Price: $199
189 downloads
SEO SpyGlass Tool 3.5
SEO Spy Glass is all-in-one competition analysis software for webmasters who want to gain top search engine rankings. This supercharged SEO tool enables you to analyze what your competitors did to have top Google rankings and use their life-tested methods for your own benefit. Disclose your competitors secret backlink sources to get ahead of the curve in search engine rankings. more>> <<less
Download (35.3Mb)
Added: 2008-10-10 License: Shareware Price: $87.00
42 downloads
Ponton X/P 2.4.1
Ponton X/P is an ebXML/AS1/AS2 Message Service. more>>
Ponton X/P is an ebXML/AS1/AS2 Message Service.
Ponton X/P is currently in use at over 80 companies in Europe and North America. All the productive participants in papiNet, the trade network of the paper industry, use Ponton X/P.
Main features:
- In productive use under Windows (from NT to XP), AIX, Solaris, Linux, HP/UX
- Supports ebXML 2.0, the vendor independent messaging standard
- Encryption of documents
- Validation of documents against XML Schemas
- Guaranteed delivery of documents, or a detailed error log
- Electronic signing based on the PKCS and XML Signature standards
- Compression of documents to less than 10% of their original size
- Archiving of documents, signatures, certificates, etc.
- Comprehensive logging and notification services
- Synchronous or asynchronous data transmission via HTTP, HTTPS, SMTP or S/MIME
- Simple installation of electronic keys and certificates
- Use of the Ponton CA or other certification authorities for Ponton X/P
- Configuration and monitoring via Web interface
- Support for SOAP
- Extension of the processing pipeline by means of supplementary modules
- Partner specific configuration of all processing options
Enhancements:
- Several configuration options were added.
- Some issues were resolved.
- Some interoperability enhancements were made.
<<lessPonton X/P is currently in use at over 80 companies in Europe and North America. All the productive participants in papiNet, the trade network of the paper industry, use Ponton X/P.
Main features:
- In productive use under Windows (from NT to XP), AIX, Solaris, Linux, HP/UX
- Supports ebXML 2.0, the vendor independent messaging standard
- Encryption of documents
- Validation of documents against XML Schemas
- Guaranteed delivery of documents, or a detailed error log
- Electronic signing based on the PKCS and XML Signature standards
- Compression of documents to less than 10% of their original size
- Archiving of documents, signatures, certificates, etc.
- Comprehensive logging and notification services
- Synchronous or asynchronous data transmission via HTTP, HTTPS, SMTP or S/MIME
- Simple installation of electronic keys and certificates
- Use of the Ponton CA or other certification authorities for Ponton X/P
- Configuration and monitoring via Web interface
- Support for SOAP
- Extension of the processing pipeline by means of supplementary modules
- Partner specific configuration of all processing options
Enhancements:
- Several configuration options were added.
- Some issues were resolved.
- Some interoperability enhancements were made.
Download (MB)
Added: 2007-01-16 License: Other/Proprietary License with Free Trial Price:
1039 downloads
Skymol Communicator Live Help Software 2.0
Skymol Communicator is a web-based customer service and live help software with Voice, Video, Text Chat. On-demand live chat software, help desk software with proactive voice,video chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail. more>>
Skymol Communicator Live Help Software - Skymol Communicator is a web-based customer service and live chat, live help system using Voice (VoIP), Video, Text Chat communication forms through your web site.
Skymol offers on-demand live chat software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams and headsets). It is completely web-based.
It lets you talk live in voice, voice/video, and chat of course with your customers and web site visitors from anywhere in the world so you can build a personal relationship with them with no phone costs. Skymol Communicator includes voice mail and video mail as well.
Using Skymol Communicator with a Call to Action in the Live Voice & Video Engage proactive invitation, you can increase sales, reduce operating costs as well as enhance the overall online experience of your customers. Select a visitor in the real-time monitoring interface and send the invitation manually.
Key features of Skymol Communicator are the following: Real time Voice, Voice/Video, and Chat Communications; Real-time Site Monitoring, Proactive Chat (Live Voice, Video Engage), Voicemail and Videomail (If your agents are offline, your customers can leave them voice or voice and video mail or text message instead.); Push Page; File Transfer; Call and Chat Transfer; Audio and Video Messages while on hold (Target your customers with field specific audio and video messages. Show them your new products, services, business related information, etc.); Voice, Video Record; Email Transcripts; View and Search past Chats and Voice, Video Conversations; Usage Statistics; Customizable Skin, etc.
You can try a fully-featured Business Edition account with your own web site for 7 days with no obligation to purchase. Try for Free!
Enhancements:
Version 2.0
System Requirements:Internet Browser<<less
Download (34.5Kb)
Added: 2008-01-21 License: Shareware Price: $49.95
14 downloads
AppPerfect Agentless Monitor 9.0.0
AppPerfect Agentless Monitor is a suite of products designed to help you monitor and maintain your application performance. more>>
AppPerfect Agentless Monitor project is a suite of products designed to help you monitor and maintain your application performance once they are deployed into production. The AppPerfect Agentless Monitor consists of the following modules:
AppPerfect Agentless Monitor Server
The AppPerfect Agentless Monitor is a new generation of monitoring products that does not use the old agents-based approach to monitoring. AppPerfects agentless architecture is easier to install, configure and maintain and is also far more scalable then existing agents-based architecture.
AppPerfect Monitor also provides a pure Web-based monitoring console with a dashboard. No longer are you bound to your desk in order to monitor your resources. AppPerfect Monitors three-tiered, server-based system can be used to monitor your application infrastructure remotely with use of only a Web browser. Sophisticated rules-based alerts ensure fast and effective communication and issue resolution. Notifications can be either SMS, email, dashboard or an user-defined notification. Read more...
AppPerfect Controllers
An AppPerfect Controllers can be thought of as capsules or adapters that can be plugged into the AppPerfect Agentless Monitor to provide support for specific information devices. A controller performs the function of communicating with the monitored device and extracting necessary information about the devices state. A "device" is a generic term used to refer to any hardware or software for which an AppPerfect Controller is available. Currently, the following controllers are available:
- Java / J2EE Controllers - Supports most J2EE application servers such as BEA WebLogic 7.x/8.x/9.x, IBM WebSphere 5.x/6.x, Apache Tomcat 5.x, JBoss 3.2.x/4.x/5.x, Macromedia JRun 4.x, SunOne 7.x/8.x, Jetty 6.x and Oracle Application Server 10.1.x.
- Web Server Controllers - Supports Apache Http Server versions 1.x and 2.x and Microsoft IIS 5.x and 6.x
- SNMP Controllers - Supports any device with a Simple Network Management Protocol driver
- System Monitor Controllers - Supports monitoring of system resources for Windows, Solaris and Linux machines
- Database Controllers - Supports Oracle 8.x/9.x/10g, MySQL, Sybase, SQL Server, DB2
Version restrictions:
- The AppPerfect Agentless Monitor is available in only one edition - Professional. Standard edition is no longer supported.
- AppPerfect Agentless Monitor ships with an embedded HSQL database, a high-performance Java database
- Maximum data stored for 7 days
<<lessAppPerfect Agentless Monitor Server
The AppPerfect Agentless Monitor is a new generation of monitoring products that does not use the old agents-based approach to monitoring. AppPerfects agentless architecture is easier to install, configure and maintain and is also far more scalable then existing agents-based architecture.
AppPerfect Monitor also provides a pure Web-based monitoring console with a dashboard. No longer are you bound to your desk in order to monitor your resources. AppPerfect Monitors three-tiered, server-based system can be used to monitor your application infrastructure remotely with use of only a Web browser. Sophisticated rules-based alerts ensure fast and effective communication and issue resolution. Notifications can be either SMS, email, dashboard or an user-defined notification. Read more...
AppPerfect Controllers
An AppPerfect Controllers can be thought of as capsules or adapters that can be plugged into the AppPerfect Agentless Monitor to provide support for specific information devices. A controller performs the function of communicating with the monitored device and extracting necessary information about the devices state. A "device" is a generic term used to refer to any hardware or software for which an AppPerfect Controller is available. Currently, the following controllers are available:
- Java / J2EE Controllers - Supports most J2EE application servers such as BEA WebLogic 7.x/8.x/9.x, IBM WebSphere 5.x/6.x, Apache Tomcat 5.x, JBoss 3.2.x/4.x/5.x, Macromedia JRun 4.x, SunOne 7.x/8.x, Jetty 6.x and Oracle Application Server 10.1.x.
- Web Server Controllers - Supports Apache Http Server versions 1.x and 2.x and Microsoft IIS 5.x and 6.x
- SNMP Controllers - Supports any device with a Simple Network Management Protocol driver
- System Monitor Controllers - Supports monitoring of system resources for Windows, Solaris and Linux machines
- Database Controllers - Supports Oracle 8.x/9.x/10g, MySQL, Sybase, SQL Server, DB2
Version restrictions:
- The AppPerfect Agentless Monitor is available in only one edition - Professional. Standard edition is no longer supported.
- AppPerfect Agentless Monitor ships with an embedded HSQL database, a high-performance Java database
- Maximum data stored for 7 days
Download (MB)
Added: 2007-06-26 License: Shareware Price: $495
851 downloads
AbleFTP for Linux 8.04
AbleFtp-Linux: FTP client designed to automate and run 1000+ FTP tasks a day. more>> AbleFtp-Linux: Automated FTP client. Run 1000+ FTP tasks a day. Designed for automation of FTP and related tasks. Goal is to create advanced FTP tasks that can be scheduled automatically or run instantly. Supports a very flexible wildcard system to transfer multiple files at once. Supports subdirectory transfers. Can automatically save files based on date/time or customized names. Comes with a powerful and flexible task scheduler. Email Notification of task failure based on task exit code. Remote FTP and local directory monitor can detect directory change and trigger FTP , zip, copy, delete tasks. Can also detect file size, total files, file modification dates and trigger other tasks if required.<<less
Download (25.5MB)
Added: 2009-03-31 License: Shareware Price: $89.95
206 downloads
1-Box Onsite 3.1
Eliminates the burden of individual PCs by allowing 10 users to run off 1 box more>> Eliminate the expense and burden of individual PCs by getting the ten-to-one advantage for computers onsite. This ten-user Internet kiosk combines ten computers into one, creating the quickest, easiest, and most cost effective way to deploy computers onsite. By simply connecting extra video cards, monitors, keyboards, and mice, ten users are able to work simultaneously and independently off one computer box. This unique, all-on-one, robust computer product is perfect for registration, voting, demos, training, and other onsite events. Investing in Userfuls 1-Box Onsite saves 50% on up-front costs (over ten traditional PCs) and because only one IP address is needed, this saves up to $1000 per event on Internet connectivity charges. It also comes pre-bundled with over $3000 worth of public access management software. In short, 1-Box Onsite offers an affordable, worry-free, and easy-to-setup Internet kiosk solution that allows ten users to work off a single computer box. Better than ten PCs: Half the price, one tenth the hassle.<<less
Download (620544K)
Added: 2009-03-31 License: Shareware Price: $199
206 downloads
Automize for Linux 8.02
Task scheduler and automation software for Linux. more>> Run 1000+ tasks a day. Easy to use.This task scheduling and automation software can automate a variety of tasks, including FTP, SFTP transfers, FTP monitoring, Web downloads, Web site monitoring, e-mail checking and sending, Telnet, ping, database SQL, advanced zip, unzip, copy, synchronize folders, and directory and file monitoring.
In addition, the chaining feature can run tasks in sequence or conditionally depending on exit codes. Additional features include email notifications on task failure, FTP browsing, ZIP file viewer, extensive logging, remote task control and more. It supports dynamic variables to achieve advanced automation tasks. Email notification profiles based on exit code can be set for tasks.
Schedules can be synchronized to allow or prvent overlapping schedules. Dynamic variables allow for advanced automation solutions. Number of commandline utilities are available to remotely and programmatically control tasks and the scheduler. The program is written in Java and therefore cross-platform compatible.<<less
Download (25.5MB)
Added: 2009-04-11 License: Shareware Price: $179.95
195 downloads
RSP For Linux 2.3
RSP is a network management tool designed for system administrators. more>> RSP is a network management tool designed for system administrators. It provides in-depth monitoring and has powerful root-cause analysis features to speed diagnosis and troubleshooting.
RSP is a powerful, yet easy-to-use, network management tool designed for system administrators. It uses an agent-based monitoring approach, which provides the most in-depth monitoring capabilities of any software-monitoring package, and has powerful root-cause analysis features to speed diagnosis and troubleshooting efforts.
RSP is really four tools in one: a real-time monitoring system, a post-time graphing and analysis tool, an incident tracking system, and a hardware management tool. It is secure, cross-platform, easy to setup, and extendable.
Note:The second download link only match Linux amd64 RPM.<<less
Download (20.80MB)
Added: 2009-04-21 License: Shareware Price: $100
185 downloads
UniMailer (for Linux/Unix) 2.1
Send multiple e-mails to individuals with ease more>> UniMailer is the ideal companion for e-mailing new products and services to your customers, delivering and managing newsletters, or simply staying in touch with family and friends. UniMailer will make the process effortless by managing various user groups, adding your own parameters for personalizing each mail using an internal data base stored, adding various attachments. UniMailer works with plain text or html text.
List of features : -Built-in SMTP, built-in DNS,-Internal data base stored (add/remove/search),-Import/export data from Excel,-Fast import and export of email and data,-Ability to remove fast the duplicate addresses,-Ability to change the identity of the mailer,-Parameters for personalizing each mail,-Preview customized mails before sending,-Use your favorite HTML editor for attractive content,-Create and switch easily to any users group,-Monitoring while sending,-History for last sending operations,-Data group (add/remove/easy switch),-The last sending states saved,-Exclude recipients from future mailings,-Manage multiple account profiles,-Individual mails, so only one recipient appears in the To section,-TO, CC, BCC managed fields,-Available for Windows (98/NT/2000/XP), Unix/Linux, Mac OS X<<less
Download (1.6MB)
Added: 2009-04-19 License: Shareware Price: $29
187 downloads
QueueMetrics 1.4.0
QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX. more>>
QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX.
With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of details that goes down to listening to any call on any queue - right from your browser.
You can see taken calls, lost calls, agent sessions and call center activity, broken down by period, queue or agent.
QueueMetrics lets you see your call center in real time - what your agents are doing, how many calls are waiting for each queue, how much time has been spent in each stage of call handling.
QueueMetrics supports an unlimited number of inbound queues, each with multiple prioritized agents, and supports virtual queues made up of aggregations of existing queues.
QueueMetrics eases the burden of your agents too - they can easily see whether there logged on or not, they can see their incoming calls as they are processed and they can even launch external webapps - passing data gathered from IVRs or Caller*ID information - at the click of a button.
So whether you manage a 2- or a 200-agent call center and want to understand whats going on with it, QueueMetrics will help you meet and exceed your goals.
QueueMetrics fully supports all versions of Asterisk queues ranging from version 0.7 to the latest version 1.2.
Version restrictions:
- 30-day free unlimited licence
Enhancements:
Major new features:
- New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though its tracking much more information. Its 100% compatible witth the old configuration switches. (#2, #4, #69)
- New clustering engine! clustering is now fully supported for historical, live and agents page data. The configuration is a bit different from version 1.3.3 (#23)
- New Agents page: an agent can log on, log off, go to pause and terminate pauses.
- Call codes tracking: your agent can associate a call code to each incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it has been passed to an overflow queue, it is now possible to track its progression (#129)
New features:
- The key pressed to exit a queue is now tracked and a graph has been added. (#65)
- Full queues list on the real-time page (#135)
- Closing time of the last call for agents is shown on the real-time page (#136, #143)
- The Realtime Live page is now fully I18N (#94)
- All new pages are fully I18N compliant (#118)
- A new field on most analyses tells from which server the data came from (useful for clustered setups) (#105)
- A new configuration switch lets you choose to use the starting or ending channel name for a call, in the case theyre different (#15)
- It is possible to use a third party call monitor (e.g. OrecX) through an XML-RPC interface. (#40)
- Sometimes running Agent filter would lead to wrong results because not all data was correctly fetched from the database; now this is fixed (#64)
- Users can now change password by themselves; new user page. (#96, #100)
- Icons everywhere, and a bit lighter than the previous ones. (#123, #130)
- All icons have a popup message that appears by hovering over them. (#140)
- The MySQL Storage screen is now key-protected (#147)
- Supervisors: a supervisor holding the correct key can run a report for the team hes supervising.
- Improved DNIS filtering / Area code analisys
<<lessWith over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of details that goes down to listening to any call on any queue - right from your browser.
You can see taken calls, lost calls, agent sessions and call center activity, broken down by period, queue or agent.
QueueMetrics lets you see your call center in real time - what your agents are doing, how many calls are waiting for each queue, how much time has been spent in each stage of call handling.
QueueMetrics supports an unlimited number of inbound queues, each with multiple prioritized agents, and supports virtual queues made up of aggregations of existing queues.
QueueMetrics eases the burden of your agents too - they can easily see whether there logged on or not, they can see their incoming calls as they are processed and they can even launch external webapps - passing data gathered from IVRs or Caller*ID information - at the click of a button.
So whether you manage a 2- or a 200-agent call center and want to understand whats going on with it, QueueMetrics will help you meet and exceed your goals.
QueueMetrics fully supports all versions of Asterisk queues ranging from version 0.7 to the latest version 1.2.
Version restrictions:
- 30-day free unlimited licence
Enhancements:
Major new features:
- New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though its tracking much more information. Its 100% compatible witth the old configuration switches. (#2, #4, #69)
- New clustering engine! clustering is now fully supported for historical, live and agents page data. The configuration is a bit different from version 1.3.3 (#23)
- New Agents page: an agent can log on, log off, go to pause and terminate pauses.
- Call codes tracking: your agent can associate a call code to each incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it has been passed to an overflow queue, it is now possible to track its progression (#129)
New features:
- The key pressed to exit a queue is now tracked and a graph has been added. (#65)
- Full queues list on the real-time page (#135)
- Closing time of the last call for agents is shown on the real-time page (#136, #143)
- The Realtime Live page is now fully I18N (#94)
- All new pages are fully I18N compliant (#118)
- A new field on most analyses tells from which server the data came from (useful for clustered setups) (#105)
- A new configuration switch lets you choose to use the starting or ending channel name for a call, in the case theyre different (#15)
- It is possible to use a third party call monitor (e.g. OrecX) through an XML-RPC interface. (#40)
- Sometimes running Agent filter would lead to wrong results because not all data was correctly fetched from the database; now this is fixed (#64)
- Users can now change password by themselves; new user page. (#96, #100)
- Icons everywhere, and a bit lighter than the previous ones. (#123, #130)
- All icons have a popup message that appears by hovering over them. (#140)
- The MySQL Storage screen is now key-protected (#147)
- Supervisors: a supervisor holding the correct key can run a report for the team hes supervising.
- Improved DNIS filtering / Area code analisys
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Added: 2007-06-27 License: Other/Proprietary License with Free Trial Price:
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