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AXIGEN Mail Server for ISPs 1.1.1

AXIGEN Mail Server for ISPs 1.1.1


AXIGEN Mail Server is a highly configurable, secure mail server with GoLIVE support. more>>
AXIGEN Mail Server is a highly configurable, secure mail server with GoLIVE support. Its flexible licensing scheme includes domain based licensing and GOLive support option. Providing ESMTP, IMAP, POP3 and Webmail services, integrated List Server and advanced Logging/Reporting, AXIGEN allows system administrators to closely control email traffic.
AXIGEN is available for many Linux distributions (Gentoo, Redhat/Fedora Core, Slackware, Debian, Ubuntu, Mandrake/Mandriva, SUSE) and for FreeBSD (Beta version) - see the AXIGEN download page for the corresponding download kit: http://www.axigen.com/mail-server/downloads.php.
Our latest large implementation with and an ISP (over 140,000 and 700,000 emails daily) increased 5 times server efficiency based on verified metrics.
Main AXIGEN services:
1. Mail transfer is ensured by SMTP / ESMTP modules, which include a powerful Mail Processing engine with an API (Application Programming Interface) for custom filtering.
2. Message retrieval is performed through IMAP4 or POP3 protocols with special tools for connectivity control and host authentication management.
3. The Webmail module provides improved security and efficiency and allows users anywhere on the Internet to access and send mails from their Web browsers.
AXIGEN Mail Server Specifications:
Mail Services
- SMTP/ESMTP, POP3, IMAP4 and WEBMail
- SSL/TLS encryption
- Integrated List server
Connectivity and architecture:
- Multithreaded engine with module thread control
- Simultaneous resource access
- Mail storage with index based access
- In depth connection control
- Firewall-like communication rules
- User authentication: plain, CRAM MD5
Message Filtering
- Multilevel filtering system (server level, domain level, user level)
- Antivirus and AntiSPAM support
- API for external custom filters
Download your evaluation copy now!
Version restrictions:
- 30 days
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Download (6.5MB)
Added: 2006-03-30 License: Shareware Price: $195
1305 downloads
AXIGEN Mail Server Beta 6.1 Beta

AXIGEN Mail Server Beta 6.1 Beta


AXIGEN Mail Server - (E)SMTP, POP3, IMAP4, Webmail, RPOP,FREE support more>> AXIGEN Mail Server is a carrier class messaging solution,backed up by first rate tech support.
AXIGEN is available for many Linux distributions (Gentoo,Redhat/Fedora Core, Slackware,Debian,Ubuntu,Mandrake/Mandriva,SUSE),FreeBSD,OpenBSD,NetBSD,Solaris.
Main AXIGEN services:
-SMTP/ESMTP modules,powerful Mail Processing engine,script interface for custom filtering
-IMAP4,POP3 protocols
-WebMail for fast email access using web browsers
All services are controlled from centralized WEB/CLI Administration;
Connectivity and architecture:
-Clustering support
-Mail storage with index based access
-In depth connection control
-SMTP Firewall
-SNMP support
-Built-in Milter support
-FTP Backup
-Delegated Administration
-Account Classes;
Server Security:
-Multilevel filtering system
-Integration with over 16 AV/AS applications
-Script interface for external custom filters
-Authentication:plain,CRAM MD5,Kerberos,LDAP
-SSL/TLS encryption
-Filters Wizard;
Groupware:
-Shared folders and permissions with other (groups of) users
-Manage sharing permissions through WebMail,Outlook and IMAP email clients supporting ACL
-Permissions are backed-up and restored using the FTP-Backup
-Create Special folders (calendar,tasks etc)
-Grant permissions on specific folders to an user group;inheritance over the folder tree
-Account level:Free/Busy permission allows seeing ones free/busy status based on their calendar events;
also, theSend Mail As permission allows sending emails in the name of another user;
Time management and mobility:
-Personal Organizer:Calendar,Tasks,Journal,Notes and collaborative support available from WebMail and Outlook
-AXIGEN Outlook Connector implements most Exchange-like features
-Outlook Rules Wizard
-Public and domain contacts are now available in email client Outlook
-WebMail:HTML editor;RPOP templates
-Create temporary email addresses from WebMail;limitations for creating such addresses are available in WebAdmin
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Download (16.3MB)
Added: 2009-04-06 License: Shareware Price: $390
201 downloads
 
Other version of AXIGEN Mail Server
AXIGEN Mail Server Enterprise Edition 6.1.0Main services:ESMTP/IMAP/POP3/WebMail,integrated List Server,advanced Logging/Reporting,all controlled from centralized WEB/CLI Administration.AXIGEN is available for many Linux
Price: $705
License:Shareware
Download (16.68MB)
199 downloads
Added: 2009-04-08
AXIGEN Mail Server 3.0.0Providing SMTP/ESMTP, IMAP, POP3 and WEBmail services, AXIGEN has an on-choice license schemes based on users or domains, free basic technical support and very low maintenance fees which makes
Price: $195
License:Other/Proprietary License with Free Trial
Download (10.6MB)
922 downloads
Added: 2007-04-17
AXIGEN Mail Server ISP/SP Edition 7.1.4

AXIGEN Mail Server ISP/SP Edition 7.1.4


AXIGEN Mail Server ISP/SP Edition 7.1.4 provides you with a perfect and effective carrier class messaging solution which is backed up by first rate tech support. more>>

AXIGEN Mail Server ISP/SP Edition 7.1.4 provides you with a perfect and effective carrier class messaging solution which is backed up by first rate tech support. AXIGEN Service Provider Edition provides speed,security and reliability.

Its failsafe, intelligent storage system helps you avoid any interruption of service or loss of data. It offers smooth, automatic migration from any third party mail server and helps you build better and more appealing solutions for your customer base, at highly competitive prices. AXIGEN is available for many Linux distributions, BSD platforms, Solaris.

Main services: (E) SMTP/ IMAP/ POP3/ Webmail services, Integrated List Server, Advanced Logging/ Reporting (SNMP support), all controlled from centralized WEB/ CLI Administration.

Major Features:

  1. Clustering support (for large scale solutions):
    • Multi-tier setup (front-end & back-end servers)
    • Clustering support (SMTP / IMAP / POP3 / WebMail Proxy; LDAP Authentication & Routing)
    • Delegated administration
    • Account classes
  2. Secured by AXIGEN GrowSecure:
    • Multiple AntiVirus & AntiSpam support
    • Multilevel filtering; SPF & DomainKeys compliant
    • SMTP Firewall; Built-in Milter support
    • Encryption & Authentication
    • Access Control; Whitelisting/Blacklisting; Open Relay blocking
    • Country IP Filtering
  3. Professional AXIGEN UltraStorage:
    • Indexed data structure
    • Transactional storage
    • Single storage of emails sent to multiple recipients
    • Expandable storage; overload prevention. In addition: Automatic Migration Engine; Backup & Restore Service
  4. Seamless email flow with Axigen Smart Processing:
    • Processing Thread control
    • Queue management
    • Virtual queues & routing
    • Built-in DNS cache accelerates message delivery
  5. Time management, mobility, groupware:
    • Localized WebMail (HTML editor, RPOP templates, temporary email addresses)
    • Delayed delivery of messages
    • Mobile WebMail interface
    • Add-on: Groupware (shared folders, permissions, Free/Busy, send emails in the name of another user, Outlook Connector)
    • Add-on: Personal Organizer (Calendar/Journal/Tasks/Notes);Active Directory Integration
  6. Customized technical support, available 24x7.

Enhancements:

  • This fresh release mainly corrects a series of issues from the previous versions, for the most part related to the Axigen Outlook and ActiveSync connectors.
  • It also adds minor changes pertaining to the SMTP, WebMail and FTP Back-up services.
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Added: 2009-07-11 License: Shareware Price: USD1602.00
1 downloads
AXIGEN Mail Server ISP/HSP Edition 4.0.1

AXIGEN Mail Server ISP/HSP Edition 4.0.1


AXIGEN - secure, highly configurable mail server with domain based licensing. more>>
AXIGEN Mail Server is a carrier class messaging solution, backed up by first rate tech support. AXIGEN is a secure, highly configurable mail server with central WEB / CLI administration modules. Providing ESMTP, IMAP, POP3 and Webmail services, integrated List Server and advanced Logging/Reporting, AXIGEN allows system administrators to closely control email traffic.
AXIGEN is available for many Linux distributions (Gentoo, Redhat/Fedora Core, Slackware, Debian, Ubuntu, Mandrake/Mandriva, SUSE), for BSD platforms and for Solaris.
One of our large implementation with and an ISP (over 140,000 and 700,000 emails daily) increased 5 times server efficiency based on verified metrics.
Main AXIGEN services:
1. Mail transfer is ensured by SMTP /ESMTP modules, which include a powerful Mail Processing engine with an API(Application Programming Interface) for custom filtering.
2. Message retrieval is performed through IMAP4 or POP3 protocols with special tools for connectivity control and host authentication management.
3. Webmail module provides improved security and efficiency and allows users to access their email from any location using their Web browser
Mail Services:
- SMTP/ESMTP, POP3, IMAP4 and WEBMail
- SSL/TLS encryption
- Integrated List server
Connectivity and architecture:
- Multithreaded engine with module thread control
- Simultaneous resource access
- Clustering support
- Mail storage with index based access
- In depth connection control
- WebMail available in 15 languages
- Firewall-like communication rules
- User authentication: plain, login, CRAM MD5, DIGEST MD5
Time Management Tools:
- Personal Organizer (Calendar, Journal, Tasks, Notes)
- AXIGEN Outlook Connector enabling most Exchange like features
Server Security:
- Multilevel filtering system
- Integration with 16 Antivirus and AntiSPAM applications.
Version restrictions:
- 30 day trial, with full functions
Enhancements:
- WebMail languages: Persian, Greek, English, Romanian, Norwegian, Spanish, Dutch, Italian, German, Chinese, Russian, Portuguese, Swedish, Czech and Polish.
- Log Parser -scans a log file for any known (handled) errors and savesthe sessions separately
- FTP Backup Tool - simplifies backup procedure.
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Download (13.1MB)
Added: 2007-07-23 License: Shareware Price: $845
825 downloads
webmail(Linux) 3.1s

webmail(Linux) 3.1s


A simple Web Email interface designed to complement existing email servers. more>> WebMail is a complete server-side web email system which gives all your mail users instant, secure access to their email from any computer anywhere on the internet. WebMail will integrate easily with your existing mail system, supporting POP, SMTP and IMAP protocols. It is ideal for Internet Service Providers wanting to add web based email services similar to the popular .Hotmail. service or for companies who need a more full featured web based email solution.An added advantage of web based email is that it is simple to use and administer. No traditional locally installed email client software is required, only a standard web browser. This can provide significant savings in both installation costs and time spent on ongoing administration and support of client software. WebMail can be used from any operating system and builds are available for installation on just about any platform.WebMail is fully customizable enabling you to easily create a look and feel that matches your existing site. Because WebMail uses standard HTML in it.s templates, banner advertising and logos can easily be included in any of the pages seen by the user. A special advertising feature means that outgoing messages can also be made to display promotional text or urls. WebMail comes with an unlimited user license including 12 months of full email support.<<less
Download (5.72MB)
Added: 2009-04-29 License: Shareware Price: $485
228 downloads
AXIGEN Mail Server Service Provider Edit 6.1.0

AXIGEN Mail Server Service Provider Edit 6.1.0


AXIGEN - a carrier class messaging solution backed up by first rate tech support more>> A carrier class messaging solution with outstanding technical support, AXIGEN Service Provider Edition provides speed,security and reliability. Its failsafe,intelligent storage system helps you avoid any interruption of service or loss of data. It offers smooth, automatic migration from any third party mail server and helps you build better and more appealing solutions for your customer base, at highly competitive prices.
Main services: ESMTP/IMAP/POP3/Webmail services, integrated List Server, advanced Logging/Reporting (SNMP support), all controlled from centralized WEB/CLI Administration. AXIGEN is available for many Linux distributions, BSD platforms, Solaris.
Time management, mobility, groupware
-Add-on:Groupware (shared folders, permissions, Free/Busy, send emails in the name of another user, Outlook Connector)
-Add-on:Personal Organizer (Calendar/Journal/Tasks/Notes);Active Directory Integration
-Localized WebMail (HTML editor, RPOP templates, create temporary email addresses)
-Delayed delivery of messages
Clustering support (for large scale solutions)
-Multi-tier setup (front-end & back-end servers)
-High availability (RHCS integration)
-LDAP authentication & routing
-Account classes
-Delegated administration
Secured by AXIGEN GrowSecure
-Multiple AntiVirus & AntiSpam support
-Multilevel filtering;Sender validation (SPF);Message validation (DomainKeys)
-SMTP Firewall;Built-in Milter support
-Encryption & Authentication
-Access Control;Whitelisting/Blacklisting;Open Relay blocking
Professional AXIGEN UltraStorage
-Indexed data structure
-Transactional storage
-Single storage of emails sent to multiple recipients
-Expandable storage;overload prevention
In addition:Automatic Migration Engine;Backup & Restore Service
Seamless email flow with Axigen Smart Processing
-Processing Thread control
-Queue management
-Virtual queues & routing
-Built-in DNS cache accelerates message delivery.
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Download (16.68MB)
Added: 2009-04-16 License: Shareware Price: $1720
190 downloads
AXIGEN Mail Server for Linux 7.0 Beta

AXIGEN Mail Server for Linux 7.0 Beta


AXIGEN-a complete mail server for Linux,BSD,Solaris with (E)SMTP,POP3,IMAP,WebMail,Groupware,Clustering,advanced security,Microsoft® Exchange ActiveSync®,LDAP & Active Directory synchronization,centralized Web/CLI admin,free support. more>> <<less
Download (16.75MB)
Added: 2009-04-06 License: Shareware Price: $0.00
205 downloads
Red Hat Enterprise 4.0

Red Hat Enterprise 4.0


Red Hat Enterprise Linux is the next generation enterprise linux operating system. more>>
Red Hat Enterprise Linux v.4, released in February 2005, provides significant technology enhancements over the v.3 release. Areas of specific development include improvements in security capabilities, increased server performance and scalability, and enhanced desktop capabilities?all while ensuring a high level of compatibility with prior releases.
Red Hat Enterprise Linux supports a wide range hardware and software applications, and is the worlds leading enterprise-focused Linux environment.
The following section outlines a few of the major new features in Red Hat Enterprise Linux v.4:
Linux 2.6 kernel infrastructure
Red Hat Enterprise Linux v.4 provides the most stable and robust commercial product based on the Linux communitys 2.6.9 kernel. Open source projects such as Fedora provided an environment for the Linux 2.6 kernel to mature significantly during 2004.
As a result, the Red Hat Enterprise Linux v.4 kernel offers numerous improvements over earlier kernels, including many enhanced algorithms and features:
- Generic logical CPU scheduler: Handles multi-core and hyperthreaded CPUs.
- Object-based Reverse Mapping VM: Improved performance in memory constrained systems.
- Read Copy Update: SMP algorithm optimization for operating system data structures.
- Multiple I/O schedulers: Selectable based on the application environment.
- Enhanced SMP & NUMA support: Improved performance and scalability for large servers.
- Network interrupt mitigation (NAPI): Improved performance for heavy network loads.
Improved storage and file system capabilities
Numerous enhancements have been incorporated into Red Hat Enterprise Linux v.4 that improve the scalability and performance of the data storage subsystems, including:
- Ext3 performance: Block Reservations and Hash Tree Directories improve the performance of read/write I/O and directory scanning operations.
- Ext3 scalability: Dynamic file system expansion and file system sizes up to 8TB are now supported.
- Logical Volume Management: A comprehensive update to the LVM provides new features such as read/write snapshots and transactional metadata updates, along with a flexible new management GUI. Mirroring and enhanced multipathing are scheduled for delivery by mid 2005.
- Scalability: Enhanced storage LUN management makes it possible to configure much larger storage subsystems.
- Automounting: The inclusion of AutoFSv4 provides sophisticated device access control, supporting features such as browsable mounts and replicated servers.
- Cost reduction: Support for Serial ATA disk storage provides increased performance, higher densities, and reduced cost per megabyte over traditional IDE devices.
New security capabilities
Provision of sophisticated security capabilities has been a specific development focus of the Red Hat Enterprise Linux v.4 release. New features:
- Mandatory Access Control: Security Enhanced Linux (SELinux) provides a MAC infrastructure that complements the existing Discretionary Access Control security features provided by the standard Linux environment. In a MAC-based environment, application capabilities and privileges are set by predefined policies and enforced by the kernel. This prevents errant applications from compromising system security.
- Memory management enhancements: Several features, including Exec Shield and Position Independent Executables, combine to prevent applications from being exploited by attacks such as buffer overflows.
- Compile and runtime consistency checking: New buffer validation techniques in the GCC compiler and Glibc library greatly reduce the risk of faulty applications being compromised.
Improved desktop capabilities
Significant emphasis has been placed on providing a feature-rich, easy-to-use, desktop environment for all Red Hat Enterprise Linux family members (including Red Hat Desktop). A brief summary of new features:
- Personal productivity: Advanced user capabilities are provided by the OpenOffice.org productivity suite, the Firefox web browser and Evolution email client
- Plug-and-play device support: Easy handling of devices such as USB disks and digital cameras (as well as photo management applications such as gThumb)
- Multimedia: Applications for audio, video, and streaming content such as RhythmBox, HelixPlayer, Totem, and SoundJuicer
- User environment: GNOME 2.8 provides numerous enhancements for a more consistent graphical look and feel. Comprehensive management tools (e.g. printer and network management and VNC-based application session sharing) and utilities (e.g. Gaim instant messaging, and GIMP image processing) combine to provide a complete and highly functional user experience.
- Interoperability: Technologies that allow user login authentication with Microsoft Active Directory, NTLM authentication for web-based applications, Evolution mail client access to Windows Exchange Servers
- IIIMF: The Internet/Intranet Input Method framework provides the next-generation multilingual Unicode input method framework. It offers many features, such as full Unicode support and the ability to run multiple concurrent language engines.
Miscellaneous features
As a major new release, almost every aspect of Red Hat Enterprise Linux has been enhanced. Some of the more important improvements:
- Compatibility with prior releases: Red Hat Enterprise Linux v.4 includes compatibility libraries that enable most v.3 and v.2.1 applications to continue to run without modification.
- Languages: Focused on international standards, such as OpenI18N and GB18030, Red Hat Enterprise Linux has documentation and software available in 15 languages: English, Japanese, German, Brazilian Portuguese, Korean, Italian, French, Simplified Chinese, Traditional Chinese, Spanish, Devnagari, Bangla, Punjabi, Tamil, Gujarati.
- Auditing: In an update planned for mid-2005, a new auditing facility will be available that provides an open, bidirectional socket interface that can be used by auditing applications. It provides comprehensive auditing capabilities for SELinux and standard Linux events.
- File serving: Provision of NFSv4 provides features such improved security, operation coalescing and integrated file locking, while Samba provides easy access to Microsoft Windows printers and file shares.
- Software development: The latest GCC 3.4 compiler toolchain, and a technology preview of the forthcoming GCC 4.0 toolchain, are provided. These offer standards-compliant C/C++ and Fortran 95 development environments.
- Advanced configuration and power interface: Support for the ACPI standard enables a wide range of power management capabilities (battery monitoring, automated power down, suspend), and provides a foundation for increasingly sophisticated features in the future.
- Extras: Optional software is provided on the Red Hat Enterprise Linux Extras CD and Red Hat Network channel. This includes features such as additional desktop applications (e.g. Adobe Reader, Macromedia Flash), Java environments, and printroom-quality Agfa/Monotype fonts.
Main features:
Server features summary
- Databases - Leading open source databases: PostgreSQL, MySQL
- Development - Environments for C, C++, Java, Fortran with Perl, Python, CVS and Emacs
- Engineering - Computational tools including blas, pvm, and lam
- File servers - FTP, NFS, and Samba (CIFS)
- Mail server - IMAP/POP servers with Cyrus, Sendmail, spamassassin
- Networking - Complete suite of network servers and firewall
- Printing - CUPS/lpr printing systems
- Security - Extensive features including SSL, IpSec, MAC/DAC
- Web server - Apache server with numerous mod/php plugins
Client features summary
- Document preparation - OpenOffice.org office suite 1
- Extensive Microsoft interoperability
- Laptop power management - APM/ACPI
- Mail - several clients including Evolution
- Multimedia support - applications for multiple audio/video formats
- Plug-and-play device support
- RDP terminal services
- Remote desktop sharing/collaboration
- User interface - GNOME-based with optional KDE
- Web browsing - Firefox
- Wireless support
- X Windows system
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Download (MB)
Added: 2005-05-20 License: Shareware Price: $179
1041 downloads
Secure iNet Factory 5.2

Secure iNet Factory 5.2


Secure iNet Factory is a suite of easy-to-use Java based components for developing secure network capable applications. more>>
Secure iNet Factory is a suite of easy-to-use Java based components for developing secure network capable applications.
It includes all the same components found in our popular iNet Factory product with the addition of secure versions of several of the protocols using SSH and SSL encryption technologies.
Using Secure iNet Factory developers can quickly build secure applications to include secure file transfer, secure email, secure remote shell, secure news and more.
Main features:
- Support for JDK 1.2.2 and above
- Components for all major Internet protocols including FTP, FTPS, SSH, SFTP, IMAP, POP, SMTP, HTTP, DNS, SSL, MIME and others.
- Fast robust components with proven reliability in mission critical applications
- Detailed reference documentation and JavaDoc
- Platform independent 100% Java for use on any platform
- Royalty-free distribution rights
- Free priority technical support
- Free upgrades for 1 year after purchase
Version restrictions:
- 30 day evaluation
Enhancements:
- A com.jscape.inet.telnetssl.TelnetSsl class was added for telnet sessions tunneled over SSL.A com.jscape.inet.imap.ImapMessage convenience class that encapsulates email message data and message flags was added.Client and server certificate support was added to all SSL-enabled classes.
- A default connection timeout of 30 seconds was set for all email protocols.
- Public key authentication support in the SSH and SFTP protocols was improved along with exception handling in the SSH protocol.
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Download (1.8MB)
Added: 2005-10-19 License: Other/Proprietary License with Free Trial Price: $999
1469 downloads
Emailchemy (Linux) 9.8.8

Emailchemy (Linux) 9.8.8


Emailchemy reads email from the closed, proprietary file formats of the most popular (and many of yesterdays forgotten) email applications and converts it to standard, portable formats that any application can use. Emailchemy also now includes a toolbox of email file utilities and an embedded IMAP mail server that helps you import converted mail into most modern email software. Emailchemy is the only cross-platform email conversion product. more>>

Emailchemy (Linux) - Convert: Emailchemy converts email from the closed, proprietary file formats of the most popular (and many of yesterdays forgotten) email applications to standard, portable formats that any application can use. These standard formats are ideal for long term archival, database entry, or forensic analysis and eDiscovery.

Migrate: Emailchemy includes an embedded IMAP mail server from which any IMAP-compatible email application can import your converted email. Emailchemy also includes a utility for uploading converted mail up to a Google Apps email account.

Manage: Emailchemy provides utilities for splitting, sorting and merging email archives, and harvesting email addresses from email archives.

Features

- Convert proprietary email formats to standard formats based on RFC-2822 (formerly RFC-822) -- the official Internet standard for email messages that has been around since 1973.

- Cross-platform solution; versions for Windows, Mac, and Linux

- Reads native email file formats; no need to re-install or run old email programs; convert Windows email files on a Mac or Linux computer, and vice-versa

- Convert all your old mail formats with a single product

- Industrial-strength accuracy relied upon by law enforcement and forensic agencies around the world

- Embedded IMAP mail server to simplify importing email into most email client software.

- Upload converted email to Google Apps email accounts.

Emailchemy can read: AOL for Windows ("PFC" files); Claris Emailer; CompuServe Classic for Mac (aka "MacCIM"); CompuServe 2000 for Windows; Entourage; Eudora; Mac OS X Mail; Mozilla; Mulberry; Musashi; Neoplanet; Netscape; Opera; Outlook for Windows (.PST and .OST files); Outlook Express; PowerTalk/AOCE for Mac; QuickMail Pro; Thunderbird; Yahoo! Mail; any mbox-format; more


Enhancements:
Version 9.8.8

- Improved Entourage Recovery converter recovers more deleted messages
- Entourage converter now extracts meeting accepted/rejected response messages
- Fixed Google Apps Uploaders handling of messages with quoted-printable and base64-encoded text bodies


Version 9.8.7

- Conversion logging now available in CLI - Conversion log now using syslog format - GUI Bug fixes for Google Apps Uploader and Entourage Archive wizard


Version 9.8.6

- Performance improvements for Google Apps Uploader
- Configurable number of automatic retries in Google Apps Uploader command line interface
- Claris Emailer 2.0 converter now preserves international characters


System Requirements:Java 1.4 or higher
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Download (3.7Mb)
Added: 2009-05-26 License: Shareware Price: $29.50
353 downloads
Web Help Desk Software for Mac OS X 9.1.21

Web Help Desk Software for Mac OS X 9.1.21


Intuitive web based help desk software, including: Incident Management - Asset Management - Approval Workflow - Two-way Email Integration - Knowledge Base - LDAP Sync - Reporting. Cross platform service desk software: Windows, Mac OS X, Linux & Unix more>> Web Help Desk Software for Mac OS X 9.1.2 gives consumers one solution to easily have an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. You can try to have and enjoy it and you will feel amazing.

Help Desk Software Integration:

  • Apple Remote Desktop
  • LANrev Client Manager
  • JAMF Casper Suite
  • OS X "Screen Sharing" App
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3

Major Features:

  1. 100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
  2. Cross Platform Technology: The Web Help Desk offers installers for Mac OS X Server, Windows 2000 / NT / XP / 2003 / 2005 Server, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
  3. Database Back-end: With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000/2005, MySQL 5, PostgreSQL, Oracle 8i/9i and OpenBase.
  4. Help Request Prioritization: The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
  5. Client Request and Self Help: Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
  6. E-Mail Based Submission and Updating: Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
  7. Search Capabilities: Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
  8. Asset Management: Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
  9. Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
  10. Performance Reports: As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
  11. LDAP and Active Directory Synchronization: Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your company IT infrastructure.
  12. FAQ Knowledge Base: Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
  13. iCalendar Integration: Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
  14. E-Mail Alerts: Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
  15. PDF Generation and Spreadsheet Exports: The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. Weve integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
  16. Billing and Invoicing: Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

Enhancements: Minor feature enhancements and bug fixes.

Requirements:

  • Mac OS X 10.4 or later
  • Linux
  • Solaris 8 :: Java 5
  • Standard Edition

WareSeeker Editor

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Added: 2009-04-17 License: Shareware Price: $0.00
190 downloads
KONSEC Groupware 1.1.5.23

KONSEC Groupware 1.1.5.23


KONSEC Kolab Server is a highly scalable, cluster-capable messaging and collaboration server. more>>
KONSEC Kolab Server is a highly scalable, cluster-capable messaging and collaboration server that is based on the outstanding open source project, Kroupware.
The KONSEC Konnektor is a simple client extension that gives Outlook complete group functionality through the Kolab Server, which employs the open standard IMAP together with ACLs, thus enabling you to collaborate in a unique mixed Windows/Linux environment.
The KONSEC Kontakt is a groupware client for Linux which is based on Kmail, Korganizer, and Kaddressbook.
Version restrictions:
- 30 day trial-license
Enhancements:
- This version solves issues associated with umlauts in Outlook 2000 and Outlook 2002.
- In addition, some convenience features have been implemented and some minor bugs and performance issues have been fixed.
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Added: 2007-06-23 License: Other/Proprietary License with Free Trial Price: $59
854 downloads
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