communications trial software / shareware for linux

Synametrics Mail Junction is an email response management tool providing a single point of access to public email accounts such as sales, support and marketing. The project is a tool for organizing, distributing, and filtering incoming email messages and accurately and efficiently responding to them in a timely fashion.
Electronic messaging drives business. From transactional records to customer inquiries regarding your products and services, a companys lifeblood exists within its messaging infrastructure. Often companies chose your services/products over your competitors offering based on how quickly and efficiently you respond to their queries. Synametrics Mail Junction helps you achieve this goal.
Main features:
- Message Consolidation - Gather all important messages to a central repository making it available to any employee within your company from anywhere at anytime. It assures that important messages from existing as well as potential client are answered in a timely and efficient manner.
- Save money on maintenance - All binaries are installed on one machine. This reduces the cost of ownership tremendously as your support staff spends less time in configuring each client machine
- Remote access - All you need is a web browser to access stored messages. This allows your employees to reply important emails from places like airports, client locations and home.
- Intuitive and easy to use - Your users will be up and running within minutes. Most pages come with Usage Tip maximizing their understanding of the interface.
- Message routing - Automatically create rules to route messages to a certain user within your company. This can also be done manually by any individual.
- Preserve communication history - Maintain accurate customer-related communications records with automated tracking of customer e-mail messages. Generate and send auto-response e-mail to customer requests.
- Template responses - Pre-defined standard responses allows a consistent, professional reply to common customer inquires that conform to corporate policies, which greatly increases the productivity of your employees.
- Built-in spell checker - Using a built-in spell checker help your users avoid any misspelt words.
- Message disclaimers - Automatically insert messages disclaimers and policy statements to any outbound email.

Flux Tickets manages a technical support engineering teams process of creating, responding to, and monitoring help, trouble, and technical support tickets through a Web 2.0 interface.

Flux Tickets project helps a technical support team manage their technical support case load in a responsive, timely manner.

The Flux Tickets product was created to better manage threads of communication with Fluxs more than 300 customers in 31 countries. As a small company with large customer support needs, Flux technical support engineers worked with Flux developers to create an easy to use system that would effectively manage their workload.

Features, such as automatic refreshing of the dashboard, automatic bounce back from users that are not responding, and the ability to append private notes, were included in Flux Tickets to improve technical support engineer/user communication both internally and externally. Further, Flux Tickets can easily be integrated and extended into various environments and applications using its embeddable Java API. A Flux Tickets license sells for $950 per server, with the first year of support and maintenance included.

Flux Tickets is intended to complement — but not compete with — systems in place such as Atlassian’s JIRA or Mozillas Bugzilla. Flux Tickets was created leveraging the Web 2.0 experience from the development of Flux 7.3 and its Ajax-enabled Workflow Designer.

Sales-n-Stats is a software package for adding online customer service to your Web site.
Sales-n-Stats is a solution combining live support software and real time website statistics that adds personal touch and ultimate customer care to your website.
It blends the advantages of brick & mortar shops live and personalized communication with the power and flexibility of an ecommerce website.
In one software package it combines real time website monitoring, live customer help via text and voice chat, personal profile and history for every visitor, website statistics and extensive sales & marketing reports.
Boost client conversion ratio with live help functionality of the software. Anyone who needs live help or is in doubt can instantly contact your representative and ask questions or get a consultation.
Increase customer satisfaction level by providing personalized approach for every visitor. In Sales-n-Stats all communication history and visitors activity statistics are stored in a customer profile and available for later reference whenever customer returns to your website. Start building customer relationships from the first visit.
Know what is happening at your website now with website monitoring tool. Each visitor is immediately displayed on Site Monitor so you can read the live situation in real time and react respectively, eg help a doubtful customer. With this software your website will no longer be a black box playing unexpected tricks. Find out how Sales-n-Stats differs from web analytics systems.
Eliminate costs for long distance calls. Talk to your customers wherever they are using text or voice chat, without per minute charges.
Enhancements:
Visitors tracking:
- Read the situation on your website at a glance with the Site Monitor. Graphical visitors Badge displays personalized summary for each visitor helping to pinpoint prospective customers.
Website statistics:
- Preconfigured reports to analyze all the aspects of your online business: online sales, website statistics, e-commerce reports, visitor analysis. Create your own reports with a built-in report constructor.
Live communication:
- Offer live support service through text chat or Voice over IP (VOIP). No additional software needs to be installed on customers computer - live communication is just one click away. Featuring content pushing, canned messages, call transferring.
Version restrictions:
- 30-day Demo
Enhancements:
- The visitor activity monitoring and reporting features were improved.
- Live chat and voice communication features have been enhanced.
- Bugfixes are also included.

Collaba features secure e-mail (web & pop3/smtp, crypto.), on-line forums (web, rss & nntp), blogs (web & rss), multimedia chat, calendaring, address book, bookmarks organizer, web space, file server access (web, ftp, smb, cifs, webdav, etc.), Qualified Dublin Core support, digital portfolio, dynamic news board, directory access, extendable Single-Sign-On features, on-line portal management, anti-spam, gateways with popular services and technologies, synchronization with LDAP directories, and much more. Collaba project is very easy to install and requires only a Java platform to run!
Main features:
- Personal mailbox
- Mail folders (for sorting and archiving mail)
- Attachments
- Auto-zip attachments
- Stylized text
- Mail rules (filters)
- Signatures (multiples)
- Prefabricated messages (templates)
- Anti-spam (regex by content and subject)
- Anti-spam (by multi-RBL)
- Anti-virus (by file name)
- Strong encryption
- Search tool
- Unread message indicator (red flag)
- Mail history (sent, read, etc.)
- Quoting of original messages
- Visual indicators for unread, sensitive messages
- Discussion chaining (threads)
- Spell checker
- Recovery of deleted messages
- POP3 access
- SMTP-AUTH access
- SMTP-AIP access
- SMTP-2390 access
Enhancements:
- This is an extreme revision of the entire product line. It has a completely redesigned XHTML+CSS Web interface, 95% less JavaScript code, no more HTML frames, new keyboard shortcuts, and enhancements and new features in virtually every area: content and file management, podcasting, anti-virus protection, new licensing for parents (in school environments), new authentication options (LDAP, CAS, JAAS, SMTP-Auth, etc.), powerful new mail and calendaring features, new script commands, new/enhanced developer APIs, and much more.

ReportMill project is the most powerful Java reporting tool available.
ReportMill is the best Java application reporting tool available for dynamically generating reports and web pages from Java applications in formats such as PDF, HTML, Flash, Excel and more.
ReportMill combines an easy-to-use page layout application and a powerful Java API in a single compact jar file, which is remarkably easy to integrate into your custom Java application.
Main features:
- Embedded Reporting
- Powerful Design Application
- Simple API
- Simple Integration
- PDF, HTML, Flash, Excel, Swing
- XML based template design
- Tables
- Table Groups (sub-reports)
- Graphing
- CrossTabs
- Labels
Embedded Reporting:
Running as Java code inside your application, ReportMill seamlessly harvests data directly from any Java dataset, whether EJBs, custom Java classes, Java Collection classes, JDBC ResultSets or any combination of these. This is much more efficient than traditional reporting tools, which often require developers to repackage existing Java datasets as the original SQL query, then force a redundant refetch and some potentially risky inter-process communication.
This architecture also provides unique access to custom business logic found in the developers object model, providing a significant savings by reusing this code instead of forcing a rewrite in proprietary template macro languages.
Powerful Design Application:
ReportMill is the only reporting tool built on top of a comprehensive page layout application (see PageStudio.com). This ensures that almost any page or report design can be accommodated and also makes template design more intuitive for anyone who has made a newsletter or "For Sale" sign in any of the popular page layout applications.
Simple API
Most developers need to call only three lines of ReportMill API. Since ReportMill harvests data from any Java dataset using reflection and common collections interfaces, there is no need to write any binding/feeder code, implement any interfaces or create any datasource objects.
// Load template from any Source (File, String path, InputStream, byte array, etc.)
RMDocument template = new RMDocument(aSource);
// Generate report with EJBs, custom classes, Java Collections, JDBC ResultSet, etc.
RMDocument report = template.generateReport(myJavaDataset);
// Get PDF (or HTML, Flash, Excel, XML, etc.)
byte pdf[] = report.getBytesPDF();
Simple Integration
All of ReportMill is contained in a single, compact Jar file, ReportMill.jar. Simply merge this with your application or copy it to the class path of your deployment machine and any application can generate a report from any Java code with any Java dataset.
XML based template design
Template design in ReportMill is easy: simply draw the elements of your report using the powerful page layout application. Data binding is simple and powerful - just drag and drop an XML file into an empty ReportMill document to get a keys browser. Drag and drop the keys from the browser to design dynamic parts of your report. Key substitution uses the familiar mail-merge paradigm (eg, "@myKey@"), making it easy to mix keys and text. Drag and drop "List Keys" (keys that represent a set of objects) to form tables, graphs or data matrices.
PDF, HTML, Flash, Swing, Excel Output and More
ReportMill supports more output formats than most other reporting tools. Other output formats include CSV, JPG, PNG and XML.

UTM (Universal Traffic Manager) is a professional billing system for Internet Service Providers. The core of the system, written in C++, is a smart and reliable accounting engine working directly with network equipment. It supports up to 100,000 users at a total speed of up to 3 Gbps.
All calculations are made in real-time and (if necessary) immediately block services when a users balance goes in the red.
The system consists of several modules. Together they allow you to account for IP-traffic, dial-up, VPN, VoIP, hotspots, etc.
UTM database backends may be MySQL and PostgreSQL. The database possesses an elaborate structure in which users may have several personal accounts, multiple currencies, various services, and accompanying data.
An adjustable traffic classifier makes it possible to set different rates, e.g. for native, foreign or a peering Internet.
The user web-interface is customizable thanks to XSLT technology.
Both the administrator and the user interface could be easily translated into any language.
UTM receives statistics about running network traffic in NetFlow format among others. It also includes a utility (NDSAD) to capture statistics at the server.
Supported Services:
- broadband Internet connections (ethernet, radio ethernet, cable, xDSL, VPN, PPPoE etc.)
- dial-up connections (including prepaid cards)
- hotspot
- e-mail & web hosting
- POTS
- VoIP
Security:
- VPN support
- IP-MAC Control
- Automatic Firewall Management
Supported Operating Systems: Linux, FreeBSD, Solaris SPARC, Windows (NT, 2000, XP, 2003)
Compatible Network Hardware:
- Netflow & Cisco IP accounting compatible hardware
- Linux/FreeBSD/Windows based PC routers
- any other appropriate device
UTM is certified by the Russian Federation Ministry of Communications and successfully introduced into more than 1500 ISP and telecom companies around the world.