Free windows based help desk software software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

Call center software is one of the most important aspects of any call help center, being able to track and manage calls can be the key to high customer safisfacation. Our 100% free call center software solution is based on php and the mysql database.
A call center is a place where customers calls are handled by an organization, usually with some amount of computer automation.
Call center refers to the IT function or process applied to support tasks across all operations. A method of Dealing with incoming calls and requests in a customer service environment.
Enhancements:
- A problem with the change password function was fixed to improve the error messages.

Service Management Software Solution manage your service and repair including work orders, service scheduling, service calls, preventative maintenance, and customer contact information.
Service Management Software is the ideal free solution for any service oriented business.
Web-based interface using php and mysql, can be setup as part of your web site so it can be accessed from anywhere. Help create service efficiencies, increase service quality, and streamline your service operations.
Enhancements:
- This release cleaned up most of the library files to remove extra code lines that were no longer needed.

Know Base project consists of knowledge, document, and project management tool.

Know Base is a Web-based knowledge management system. It allows users to share files and projects across multiple business divisions.

A unique notification system alerts users when projects are modified, or when new projects are added that match their search terms.

Nixs Web-based SSH client has a backend written in C/glib and a frontend written in PHP. The project talks to the backend via a Unix socket.
The backend maintains a number of SSH processes in TTYs, reads their TTYs, and sends the contents to PHP for formatting. PHP accepts input and passes it to the correct TTY for processing.
Enhancements:
- CR/LF interpretation was improved.
- Escape sequences were added.
- GOption command line parsing was added.

BFlow is a Web-based business workflow management and help desk tool. It features email and SMS notifications of tasks organized into arbitrarily complex business processes.
Main features:
- b-Flow Workflow Tool -- Offered under GPL v2, as Open Source product.
- b-Flow Workflow Tool Pro -- Commercial license only, includes additional Professional Reporting module, LDAP integration and paid support.
- Based on LAMP (Linux, Apache, MySQL, PHP), the software offers a Web-based interface with secure role-based access control and authentication. It has been developed over the past six years, and is now being offered for free use under the GNU Public License, version 2. Lanifex is pleased to offer commercial support and maintenance contracts for this software to interested companies, as well as custom development and adaptation services for organizations who wish to integrate or modify the software to meet specific needs.
- Some of the powerful features:
- Integrated graphical workflow design tool
- Notification messages via Email and SMS
- Escalation chains to trigger additional actions
- Form designer with flexible data storage
- Forms attached to requests, with drop-downs and form trees
- Export and import via XML of forms and workflow templates
- User and Group administration, with LDAP integration available