Free web help desk reviews software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

OS Reviews CMS is a content management system that features the generation of purely static content.
OS Reviews CMS also has an NNTP-based comment system, LaTeX input, and customizable templates.
Main features:
- Generation of static content for maximum performance
- Comment system with NNTP back-end
- Input format is LaTeX (perfect for hard copies)
- Customizable templates
- 100% standards-compliant output

Yellow Duck Framework is an object oriented framework that will help you with creating web applications. The project is implemented using the popular PHP web scripting language.
An example could be a weblog. The "post" request could take care of displaying and updating the items in the weblog. In this example, "update" would be an action as well as "display_list" and "display_item". Another request, "rss" for example could be used to generate RSS news feeds. In the "rss" request, we could for example find the actions "display_rss20" and "display_atom" which generate specific flavors of XML news feeds. Requests basically group action that are related.
By encapsulating all the programming in an object-oriented environment, you get a framework that is easy to use and understand, easy to extend and doesnt limit you in any way. If you combine this with a very feature-rich standard library that takes care of most common things that need to be programmed for a website, you have a very powerful environment available to develop web applications.
Main features:
- Structured programming environment by using requests and actions
- Clean separation of code and output
- Support for multi-langual websites by using locales
- Templates for outputting HTML easily based on Smarty
- Automatic action dispatching using URL parameters
- Object oriented form construction and validation
- Object oriented handling of authentication
- Classes for creating XML/RPC clients and servers.
- Classes for creating syndicated XML feeds such as RSS and Atom feeds.
- Easy handling of files, directories and images. For images, there are some very straightforward functions that can create thumbnails and obtain specific information about these images.
- An object oriented interface for creating and sending email messages.
- Database abstraction layer supporting MySQL, PostgreSQL, SQLite and Oracle.
- Object oriented way of creating SQL statements.
- Logging infrastructure based on plain text or XML logfiles.
- A shopping cart infrastructure that makes it easy to create webshops.
- Different smaller modules that take care of string handling, debugging, configuration settings, timers.
Enhancements:
- This release contains feature enhancements in nearly all sections.

Web Sharing is a small tray applet for sharing files on the web.

Publish anything on the Internet or your local area network at home, office or school from a folder on your hard disk with just a few clicks of a mouse!

Web Business Pro is a Web application designed for everyday business activities. The project includes support for customer lists, inventory, receipt printing, and accounting. Fully featured search functions and filters make it easy to find what you need quickly.

Cheyenne Secure Web Server (SWS) is a comprehensive enterprise solution for Apache server. Cheyenne Secure Web Server combines http firewall, JAVA, PHP, PERL and a domain control system with Apache HTTPD platform.