Free web help desk manual software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

The Modular Manual Browser is a set scripts designed as a man/apropos work-alike. It indexes manual pages across different operating systems and displays them in a searchable database in a Web browser.
It is easy to set up and includes highlighting, linking support in man pages, browsing and searching of pages, categories, and manuals.
It can also optionally set up a database containing descriptions of pages from the page titles.
Enhancements:
- BUGS, COPYING, INSTALL, INSTALL.roff, Makefile, README, README.roff, TODO.sh, config.php, index.php, mandb.php, modfunc.php, modman.php, api/files.php, api/modfunc.php, api/pages.php, api/whatis.php, install/BUGS, install/COPYING, install/INSTALL, install/INSTALL.roff, install/Makefile, install/README, install/README.roff, install/TODO.sh, tmp/.local: api split up, install data moved, so that modman may be dropped directly into webspace. mandb.php can pick up multi-line descriptions now.
Apropos results can be filtered by Section or Manual, but not Page (obviously).
whatis pseudo-database implemented, enabled by default in config.
Sections include Subsections (3->3ucb, 3ucb->3ucblib). Local Apropos and description support added via apropos/whatis programs.
- Release 1.2 -- The Small-Box/WhatIS Release.

Web Business Pro is a Web application designed for everyday business activities. The project includes support for customer lists, inventory, receipt printing, and accounting. Fully featured search functions and filters make it easy to find what you need quickly.

Template::Manual::Views is a template toolkit views (experimental).

This section describes dynamic views: a powerful but experimental new feature in version 2.01 of the Template Toolkit.

A view is effectively a collection of templates and/or variable definitions which can be passed around as a self-contained unit. This then represents a particular interface or presentation style for other objects or items of data.

You can use views to implement custom "skins" for an application or content set. You can use them to help simplify the presentation of common objects or data types. You can even use then to automate the presentation of complex data structures such as that generated in an XML::DOM tree or similar. You let an iterator do the walking, and the view does the talking (or in this case, the presenting). Voila - you have view independant, structure shy traversal using templates.

In general, views can be used in a number of different ways to achieve several different things. They elegantly solve some problems which were otherwise difficult or complicated, and make easy some things that were previously hard.

At the moment, theyre still very experimental. The directive syntax and underlying API are likely to change quite considerably over the next version or two. Please be very wary about building your multi-million dollar e-commerce solutions based around this feature.

Bio::Phylo::Manual is a Perl module that contains a Bio::Phylo v.0.14 user guide.

This is the manual for Bio::Phylo. Bio::Phylo is a perl5 package for phylogenetic analysis. For installation instructions, read the README file in the root directory of the distribution. The stable URL for the most recent distribution is http://search.cpan.org/~rvosa/Bio-Phylo/

phpCMS is a content management system, which convinces in particular by small system requirements, high performance and above all its flexibility.

phpCMS is suitable for small private web pages and also for complex professional appearances and high traffic websites including the integration of webservices and external applications.

Admitted - the flexibility of phpCMS makes the life not always easy for beginners - nevertheless for professionals, who rather want to create an unique website then clicking unflexible template blocks together, phpCMS gives all the freedom a webdesigner needs to support his creativity. This might be a reason, why even several webdesign companies are using phpCMS to create their own company website.

And the best of all is: phpCMS is Open Source (licensed unter the GPL)and is free of any charges available - more cost-efficiently a CMS can not be.

phpCMS is more than just a content management system - it is a mixture of a template engine, a content management system and an application framework.
phpCMS simplifies a lot of tasks for the maintenance of complex web sites with the automatic updating of the sitemap, the central administration of menu entries, or the provision of a comprehensive text search. And it gives you a good basis to separate layout and form from the actual content of your pages, another big simplification in a webmasters job.

Changes to the layout or of the menu structure have only to be made in one central place and have immediate effect on all web pages. Also the integration of external applications into the layout of your web site is possible - thanks to the possibility of direct integration of PHP scripts, as well as to the Webgrab module (allowing you to integrate almost any application that is addressable via HTTP without depending on the programming language used in that application). Many plug-ins and scripts extend phpCMS by useful functions and features and make the webmasters task easier.

phpCMS is no "drag and drop" web site toolkit, but it helps even the inexperienced HTML author to quickly create a web site.
Contrary to the so-called portal systems, that very often limit you to compose your web site from prefabricated modules only by clicking on check boxes and options, phpCMS offers a flexible framework in which you can integrate existing applications - but on the other hand that demands a bit more skills.

We rather believe in not to integrate everything into the system (forum, web shop, news system, picture gallery, ..., just name it), but to concentrate our work on the phpCMS core system and to make that so flexible that you can integrate the forum, the picture gallery etc. of your own choice with ease into your phpCMS-powered web site.

We are convinced that it is more sensible to offer to the user the possibility to integrate the application in each area that suites her/him best than to offer a system that can do everything, but binds you to applications of our choice, and might not fulfill the users needs or expectations.

Games::Maze::SVG::Manual is a Perl module with manual for the Games::Maze::SVG modules.

PURPOSE

The Games::Maze::SVG module supports the creation of 2-dimensional mazes in an SVG format suitable for printing or playing interactively. This module use the Games::Maze module to perform the actual work of creating the mazes.

HISTORY

During the middle of 2004, my son was extremely interested in mazes. We could not get enough mazes for him to solve. As a Perl programmer, I decided there must be some way to generate mazes and went to CPAN. I found Games::Maze. I printed a few pages of these mazes, and he was happy.

Unfortunately, the ASCII-based maze was not really satisfying for me. So I wrote code to convert the output of Games::Maze to SVG. This made much nicer looking mazes. I worked for a while to make the lines look better and to vary the corners to generate mazes that looked even better.

But the mazes were still missing something. So, I added the scripting support that would make the maze playable. I wrapped an HTML form around the generation program to allow it to be launched from the web.

I made this version available on my website. A friend of mine made some suggestions for individual visual changes that I incorporated. The design of the code did not change much during the next year. It was still a quick hacked wrapper around Games::Maze without much flexibility.

A year later, a comment on the SVG Developers mailing list made me dust off the code with an ey towards making a legitimate Perl module out of it. When I began looking at the code again, I realized that the original had been more of a hack than I remembered. The new version still could use some significant cleanup, but I am much happier with the overall design.

SYNOPSIS

use Games::Maze::SVG;

my $maze = Games::Maze::SVG->new( Rect, wallform => roundcorners );

my $svgout = $maze->toString();

OVERVIEW

The Games::Maze::SVG module can produce interactive or non-interactive mazes in SVG of three basic shapes. The shape of the maze is determined by the first parameter. This parameter is a string with one of the following values:

Rect

A maze with a rectangular overall shape and rectangular hallways.

RectHex

A maze with a rectangular overall shape and hallways made from hexagonal cells.

Hex

A maze with a hexagonal overall shape and hallways made from hexagonal cells.

The mazes can be further configured using a set of named parameters that follow the shape parameter. Most of these parameters are independent of the shape chosen. In addition, the mazeparams parameter supports passing parameters directly to the internal Games::Maze object which is used to create the maze.