Free web help desk knowledgebase software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

Web Business Pro is a Web application designed for everyday business activities. The project includes support for customer lists, inventory, receipt printing, and accounting. Fully featured search functions and filters make it easy to find what you need quickly.

BFlow is a Web-based business workflow management and help desk tool. It features email and SMS notifications of tasks organized into arbitrarily complex business processes.
Main features:
- b-Flow Workflow Tool -- Offered under GPL v2, as Open Source product.
- b-Flow Workflow Tool Pro -- Commercial license only, includes additional Professional Reporting module, LDAP integration and paid support.
- Based on LAMP (Linux, Apache, MySQL, PHP), the software offers a Web-based interface with secure role-based access control and authentication. It has been developed over the past six years, and is now being offered for free use under the GNU Public License, version 2. Lanifex is pleased to offer commercial support and maintenance contracts for this software to interested companies, as well as custom development and adaptation services for organizations who wish to integrate or modify the software to meet specific needs.
- Some of the powerful features:
- Integrated graphical workflow design tool
- Notification messages via Email and SMS
- Escalation chains to trigger additional actions
- Form designer with flexible data storage
- Forms attached to requests, with drop-downs and form trees
- Export and import via XML of forms and workflow templates
- User and Group administration, with LDAP integration available

Web Sharing is a small tray applet for sharing files on the web.

Publish anything on the Internet or your local area network at home, office or school from a folder on your hard disk with just a few clicks of a mouse!

Pivot is a web-based tool to help you maintain dynamic sites, like weblogs or online journals.

Pivot Weblog is written in PHP, and does not require additional libraries or databases to function.

Pivot is easy to setup, easier to maintain, and even easier to work with. It is template based and fully adaptable to your wishes. Language packs are supported.

It is easy to upload and include pictures with your log entries. There is a comment system that remembers your visitors.

Automagic archiving can be done by week or month. Stylesheets are used extensively. All data is stored in flat files, so no databases are required.