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Free Help Desk 1.08a

Free Help Desk 1.08a


Help desk software is vital to the success of your help desk and customer support staff. more>>
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.
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Download (0.19MB)
Added: 2006-08-31 License: GPL (GNU General Public License) Price:
1150 downloads
PHD Help Desk 1.3

PHD Help Desk 1.3


PHD Help Desk provides help desk registry and follow-up software. more>>
PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.
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Download (0.16MB)
Added: 2007-07-13 License: GPL (GNU General Public License) Price:
839 downloads
Help Desk Reloaded 3.5.6

Help Desk Reloaded 3.5.6


Help Desk Reloaded is a Web-based helpdesk customer support system. more>>
Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.
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Download (0.70MB)
Added: 2007-05-14 License: Free To Use But Restricted Price:
893 downloads
WeHelpBUS 0.4

WeHelpBUS 0.4


WeHelpBUS project is a Web-based help browser for Unix-like systems. more>>
WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements
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Download (0.12MB)
Added: 2006-10-28 License: GPL (GNU General Public License) Price:
1091 downloads
Web Business Pro 4a

Web Business Pro 4a


Web Business Pro is a Web application designed for everyday business activities. more>>
Web Business Pro is a Web application designed for everyday business activities. The project includes support for customer lists, inventory, receipt printing, and accounting. Fully featured search functions and filters make it easy to find what you need quickly.

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Download (1.3MB)
Added: 2007-07-22 License: LGPL (GNU Lesser General Public License) Price:
828 downloads
Gnome Wireless PC Lock 0.2

Gnome Wireless PC Lock 0.2


Gnome Wireless PC Lock is a Gnome applet that locks your desktop when you walk away from your desk. more>>
Gnome Wireless PC Lock is a Gnome applet that locks your desktop when you walk away from your desk.

A small gnome program that locks your desktop when you walk away from your desk. It is tested with a Sitecom cn-129 Wireless PC Lock.

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Download (0.011MB)
Added: 2006-10-10 License: GPL (GNU General Public License) Price:
1120 downloads
Leptons Crack 20040914

Leptons Crack 20040914


Leptons Crack is a generic password cracker, easily customizable with a simple plug-in system. more>>
Leptons Crack is a generic password cracker, easily customizable with a simple plug-in system. COPYRIGHT=1]
For the incremental scan, the user can provide a regex-like expression
that will be enumerated, thus checking every possible combination. This
powerful feature effectively combines `shoulder-surfing with standard
brute-forcing.
http://usuarios.lycos.es/reinob/lcrack/lcrack-20040914.tar.gz
By default it comes with the following modules:
md4 : standard MD4 hash
md5 : standard MD5 hash
nt4 : NT MD4/Unicode
dom : Lotus Domino HTTP password
sha1 : standard SHA-1 hash
null : trivial 1-byte hash
(sample for plug-in developers
Enhancements:
- Added support for any ASCII character (ie. also non-printable) in the charset and regex definition, via (octal), x(hex), (decimal)
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Download (0.038MB)
Added: 2006-07-06 License: GPL (GNU General Public License) Price:
1233 downloads
Request Tracker 3.6.1

Request Tracker 3.6.1


Request Tracker is a web, command-line, and email-based trouble ticketing and bugtracking package. more>>
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.
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Download (1.2MB)
Added: 2006-09-11 License: GPL (GNU General Public License) Price:
1364 downloads
WEbTide Unix 1.3

WEbTide Unix 1.3


WebTide freeware HTML editor more>> The WebTide text editor is a new free HTML editor. It is designed to help web developers in creating fast and professional websites. It is also a programmer text editor.<<less
Download (1447)
Added: 2009-04-09 License: Freeware Price: Free
201 downloads
Gesk work 070109

Gesk work 070109


Gesk work is a short cut of desk work. more>>
Gesk work is a short cut of desk work.

Application is for calculate times (sum) spend end on work on some tasks.

You can manage projects make backups and generate simple html contains from list of task time o start, end, state,... sum time and so one.

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Download (0.76MB)
Added: 2007-01-10 License: GPL (GNU General Public License) Price:
1017 downloads
Web Foot Avio 1.0

Web Foot Avio 1.0


Web Foot Avio is a GDM theme based on wallpaper Blue Web Foot - Gnome. more>>
Web Foot Avio is a GDM theme based on wallpaper Blue Web Foot - Gnome.

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Download (0.20MB)
Added: 2007-06-07 License: GPL (GNU General Public License) Price:
874 downloads
Web Sharing 0.0.3

Web Sharing 0.0.3


Web Sharing is a small tray applet for sharing files on the web. more>>
Web Sharing is a small tray applet for sharing files on the web.

Publish anything on the Internet or your local area network at home, office or school from a folder on your hard disk with just a few clicks of a mouse!

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Download (1.9MB)
Added: 2005-07-28 License: GPL (GNU General Public License) Price:
1553 downloads
Tk::Help 0.2

Tk::Help 0.2


Tk::Help is simple widget for creating a help system for Perl/Tk applications. more>>
Tk::Help is simple widget for creating a help system for Perl/Tk applications.

SYNOPSIS

use Tk::Help;
my $help = $main->Help(-variable => @array);

This is an answer to a personal need to be able to create help systems for my Perl/Tk applications. Originally, I just created a really big dialog and formatted all the text, which was tedious and clumsy.

I wanted to create something that looked similar to the Windows help. This is by no means as featured or fluid as the Windows help, but it should provide a (somewhat) simple means to create a help dialog where all someone should need to do is create the array with their help content.

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Download (0.005MB)
Added: 2006-10-27 License: Perl Artistic License Price:
1092 downloads
Web-Affiliate-Program 1.0

Web-Affiliate-Program 1.0


The Ultimate Safe Money Guide -Free Online Money Guide Make Your Online Money The Safe Way And Generate a Daily Income Stream. The best thing I came ... more>> <<less
Download (2117KB)
Added: 2009-04-23 License: Freeware Price: Free
183 downloads
IRC::Bot::Help 0.07

IRC::Bot::Help 0.07


IRC::Bot::Help is a module to dispatch help for IRC::Bot. more>>
IRC::Bot::Help is a module to dispatch help for IRC::Bot.

SYNOPSIS

use IRC::Bot::Help;
my $seen = IRC::Bot::Help->new();

# later on...

# User asks for help in DCC CHAT
sub on_dcc_chat {
my ( $kernel, $id, $who, $msg ) = @_[ KERNEL, ARG0, ARG1, ARG3 ];

my $nick = ( split /!/, $who )[0];

# Do Stuff...
if ( $msg =~ m/^.help/i ) {

my $topic = $help->ask_help(all);
$kernel->post( NICK, dcc_chat, $id, $topic );

}

}

Basically holds a list of help topics and dispatches them on demand.

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Download (0.011MB)
Added: 2006-10-27 License: Perl Artistic License Price:
1099 downloads
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