Free web help desk cost software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

Gnome Wireless PC Lock is a Gnome applet that locks your desktop when you walk away from your desk.

A small gnome program that locks your desktop when you walk away from your desk. It is tested with a Sitecom cn-129 Wireless PC Lock.

Funnel Web Analyzer provides essential Web site visitor and traffic analysis.
Every person who visits your companys Web site leaves a trail behind. Your Web server logs their every action and you can use this information to help improve your business. Funnel Web Analyzer provides essential Web site visitor and traffic analysis. It measures everything from server load and referrals to visitor demographics and marketing ROI.
Funnel Web Analyzer helps you optimize your web site by allowing you to analyze how users interact with your site and helps you make informed decisions about what changes you can make to improve their experience.
- What are the demographics of my customers?
- How many unique customers do I have, and how many of these are repeat visitors?
- How long does a visitor spend on each page?
- Which streaming media files are most popular?
- What are my most popular pages?
- How successful was my banner advertisement in attracting visitors to my site?
- What are the peak periods of activity on my site?
- What downloads are most popular?
- What search terms are people using to find my site?
Comprehensive Visitor Analysis
Give your executives and managers unique insight into what your customers are really interested in. Analyzer generates more than 50 different reports and graphs in 12 different languages. Reports can even be customized to reflect your corporate identity and published in a variety of formats including PDF, HTML, Word and Excel.
Identify where users come from before they arrive at your site with the referrals report. This is a great way to measure the effectiveness of promotional campaigns, press releases and affiliate/partner programs. You can even generate separate advertising reports to measure the click-through rates of individual banner ad campaigns.
Funnel Web Analyzer is freeware and provides everything you need to quickly analyze the traffic on your Web site. With virtually no setup, you get an extensive set of valuable reports right from the start.

Tk::Help is simple widget for creating a help system for Perl/Tk applications.

SYNOPSIS

use Tk::Help;
my $help = $main->Help(-variable => @array);

This is an answer to a personal need to be able to create help systems for my Perl/Tk applications. Originally, I just created a really big dialog and formatted all the text, which was tedious and clumsy.

I wanted to create something that looked similar to the Windows help. This is by no means as featured or fluid as the Windows help, but it should provide a (somewhat) simple means to create a help dialog where all someone should need to do is create the array with their help content.

Python Web Graph Generator is a threaded Web graph (Power law random graph) generator. It can generate a synthetic Web graph of about one million nodes in a few minutes on a desktop machine.
This software implements a threaded variant of the RMAT algorithm. A little tweak can produce graphs representing social networks or community networks.
Examples:
Getting help
$./genwebgraph.py --help
Generating graph using default settings
$ ./genwebgraph.py --threads=1
Generating a 1000-vertex and 1000-egde graph using 5 threads and storing it in ~/mygraph.pyg
$ ./genwebgraph.py --threads=5 --max-vertices=1000 --max-edges=1000 --output=~/mygraph.pyg
Storing in dot compatible output and making a postscript file
$ ./genwebgraph.py --output=~/mygraph.pyg --format=dot
$ dot -Tps ~/mygraph.pyg -o mygraph.ps
Enhancements:
- The base library PyGEL is available as an independent Python module.