Free web based help desk freeware software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

web mp3 player for xmms is a simple Web MP3 player based on XMMS and XMMS-Shell.

The project is useful if you have a Linux server attached to your stereo/home theater and you want to play MP3s easily via a Web interface.

A little playlist support is included. Important note: it is totally insecure, and should only by used in a limited environment.

web-nsupdate is a web-based dynamic DNS update utility.

The web-nsupdate package provides a simple, web-based facility for clients to send dynamic DNS updates. Clients are typically DHCP hosts, such as a Linux system acting as a gateway for residential broadband service.

The client sends a simple web request (such as with the wget(1) or lynx(1) commands) to the web-nsupdate service to register their host request.

This package has been tested on a server with the following Debian packages:

* bind9 (ver 9.2.4-1)
* apache2 (ver 2.0.54-5)
* php4 (ver 4.3.10-16)

BE ADVISED: Its a pain in the butt to configure BIND to do dynamic DNS. You are going to need to do that to make "web-nsupdate" work. These instructions describe that process, so follow carefully. I *strongly* urge you to review the dnssec-keygen(8) and nsupdate(8) man pages first, so you can get some idea of what we are trying to accomplish.

Installation Instructions:

1. Copy the "web-nsupdate" files to a location such as
"/usr/local/lib/web-nsupdate". It is OK to install somewhere else,
just adjust the following directions accordingly.

2. Generate a TSIG key that "web-nsupdate" will use to authenticate
itself to the DNS server.

SECURE THIS KEY! Do not leave readable copies around. This key can
be used to make changes to DNS records managed by "web-nsupdate".

Here are the steps to generate the key:

cd /usr/local/lib/web-nsupdate
/usr/sbin/dnssec-keygen -a HMAC-MD5 -b 512 -n HOST web-nsupdate
chmod 440 Kweb-nsupdate*
# Below, adjust "www-data" to the GID your web server runs under.
chgrp www-data Kweb-nsupdate*

3. Setup the "web-nsupdate" definitions file, starting with the provided
sample. This file needs to be secured, to protect the client passwords
from being revealed.

cd /usr/local/lib/web-nsupdate
cp nsupdate-defs.php.sample nsupdate-defs.php
chmod 640 nsupdate-defs.php
# Below, adjust "www-data" to the GID your web server runs under.
chgrp www-data nsupdate-defs.php
vi nsupdate-defs.php

4. Verify that "nsupdate.php" has the correct path to the "nsupdate-defs.php"
file.

vi nsupdate.php
# Check the require_once() statement near the top.

5. Symlink the update script into your web site.

# Below, adjust "/var/www/nsupdate.php" to a location in your web server.
ln -s /usr/local/lib/web-nsupdate/nsupdate.php /var/www/nsupdate.php

At this point, the "web-nsupdate" front-end is configured. Now to
configure the nameserver back-end.

6. Assuming you dont already have a place for nameserver keys, create
a new file called "named.keys" that contains the TSIG key that
"web-nsupdate" will use. The file will look something like:

key web-nsupdate {
algorithm HMAC-MD5;
secret "jzzoMR4ocgZGq5pQho2Pr5r9DDHT4lWK8QO09cpvVtpvHqaUdzktBs1DHCslpPR8PwXU3ni8zjST/5FxEwg44Q==";
};

Replace the "secret" value show above with the key in the
"Kweb-nsupdate.+157+nnnnn.private" file you generated in step 2.

7. Install the "named.keys" file to the directory where your "named.conf"
resides. This file needs to be secured, to protect your namesever
from unauthorized updates.

If your "named.conf" directory is "/etc/bind", do:

# Below, adjust /etc/bind to directory where named.conf lives.
mv named.keys /etc/bind/named.keys
chmod 400 /etc/bind/named.keys
# Below, adjust "bind:bind" to the UID:GID your nameserver runs under.
chown bind:bind /etc/bind/named.keys

8. Add a line to your "named.conf" that says:

include "named.keys";

9. Modify your "named.conf" to list each host that web-nsupdate will
be updating. If, for example, you want to allow dynamic updates
from hosts "host1.example.com" and "host2.example.com", then modify
the "example.com" stanza in "named.conf" and add two lines:

zone "example.com" {
type master;
.
.
.
# add the lines below, one per host in thie zone
update-policy {
grant web-nsupdate. name host1.example.com. A;
grant web-nsupdate. name host2.example.com. A;
};
};

10. Test the update capability. Point your web browser to the installed
"nsupdate.php" script. This should bring up a form for manual
entry. Submit your entry, and verify the update was successful.

Know Base project consists of knowledge, document, and project management tool.

Know Base is a Web-based knowledge management system. It allows users to share files and projects across multiple business divisions.

A unique notification system alerts users when projects are modified, or when new projects are added that match their search terms.

UO Web Map project is a Web-based map with user-defined markers for Ultima Online.

UO Web Map is Web-based map over the different lands and dungeons in Ultima Online.

It is possible for the users to zoom and add their own points of interest directly on the map.

phpWebPROXY provides a simple Web proxy written in PHP.

It allows you to run your Web surfing through your own Web server and bypass filters which may be between you and what you want to see.

It supports cookies, and its Web-based location bar lets you move around the Web easily.