web based help desk application
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Free Help Desk 1.08a
Help desk software is vital to the success of your help desk and customer support staff. more>>
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.
<<lessThe design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.
Download (0.19MB)
Added: 2006-08-31 License: GPL (GNU General Public License) Price:
1150 downloads
PHD Help Desk 1.3
PHD Help Desk provides help desk registry and follow-up software. more>>
PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.
<<lessPHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.
Download (0.16MB)
Added: 2007-07-13 License: GPL (GNU General Public License) Price:
839 downloads
Nixs Web-based SSH client 0.0.3
Nixs Web-based SSH client has a backend written in C/glib and a frontend written in PHP. more>>
Nixs Web-based SSH client has a backend written in C/glib and a frontend written in PHP. The project talks to the backend via a Unix socket.
The backend maintains a number of SSH processes in TTYs, reads their TTYs, and sends the contents to PHP for formatting. PHP accepts input and passes it to the correct TTY for processing.
Enhancements:
- CR/LF interpretation was improved.
- Escape sequences were added.
- GOption command line parsing was added.
<<lessThe backend maintains a number of SSH processes in TTYs, reads their TTYs, and sends the contents to PHP for formatting. PHP accepts input and passes it to the correct TTY for processing.
Enhancements:
- CR/LF interpretation was improved.
- Escape sequences were added.
- GOption command line parsing was added.
Download (0.032MB)
Added: 2007-01-17 License: GPL (GNU General Public License) Price:
1031 downloads
Help Desk Reloaded 3.5.6
Help Desk Reloaded is a Web-based helpdesk customer support system. more>>
Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.
<<lessMain features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.
Download (0.70MB)
Added: 2007-05-14 License: Free To Use But Restricted Price:
893 downloads
Web-Based Adult Content Server 0.7.0
Web-Based Adult Content Server is a suite of programs which manage photo sets and video clips of an adult nature. more>>
Web-Based Adult Content Server is a suite of programs which manage photo sets and video clips of an adult nature.
It runs on a home Linux/Unix server and creates a personalized adult Web server in which to store, preuse, and catalogue a personal collection of adult material.
Web-Based Adult Content Server has many features, like model catalogs, attribute-based searching, randomized highlights, new addition lists, and a flexible bookmark mechanism.
Enhancements:
- This release has new features and many bugfixes.
- It includes a new Web-based Model Manager application, locations-based filtering (e.g. Bathroom), and a new connections infrastructure for galleries and ad-hoc collections.
<<lessIt runs on a home Linux/Unix server and creates a personalized adult Web server in which to store, preuse, and catalogue a personal collection of adult material.
Web-Based Adult Content Server has many features, like model catalogs, attribute-based searching, randomized highlights, new addition lists, and a flexible bookmark mechanism.
Enhancements:
- This release has new features and many bugfixes.
- It includes a new Web-based Model Manager application, locations-based filtering (e.g. Bathroom), and a new connections infrastructure for galleries and ad-hoc collections.
Download (0.52MB)
Added: 2007-07-09 License: GPL (GNU General Public License) Price:
848 downloads
showposition 0.5
showposition is a Web-based tool that shows (using Google Maps) the position provided in the URL. more>>
showposition is a Web-based tool that shows (using Google Maps) the position provided in the URL, with a comment provided in the URL.
showposition is useful if you want to explain to somebody (e.g. on Usenet) where something is.
<<lessshowposition is useful if you want to explain to somebody (e.g. on Usenet) where something is.
Download (0.003MB)
Added: 2006-06-14 License: GPL (GNU General Public License) Price:
1228 downloads
WeHelpBUS 0.4
WeHelpBUS project is a Web-based help browser for Unix-like systems. more>>
WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements
<<lessIt is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements
Download (0.12MB)
Added: 2006-10-28 License: GPL (GNU General Public License) Price:
1091 downloads
Java Web Shell 0.0.8
Java Web Shell is a web based interactive shell-type environment written in Java. more>>
Java Web Shell is a web based interactive shell-type environment written in Java.
Obviously, to use the shell, youll need to be using a browser that supports Java Applets, and this has been compiled using the Sun 1.4.1 JDK.
Head over to Sun and pick up the latest runtime enviroment if you dont already have it.
<<lessObviously, to use the shell, youll need to be using a browser that supports Java Applets, and this has been compiled using the Sun 1.4.1 JDK.
Head over to Sun and pick up the latest runtime enviroment if you dont already have it.
Download (0.013MB)
Added: 2007-03-12 License: GPL (GNU General Public License) Price:
968 downloads
Web Foot Avio 1.0
Web Foot Avio is a GDM theme based on wallpaper Blue Web Foot - Gnome. more>>
Web Foot Avio is a GDM theme based on wallpaper Blue Web Foot - Gnome.
<<less Download (0.20MB)
Added: 2007-06-07 License: GPL (GNU General Public License) Price:
874 downloads
web mp3 player for xmms 1.0
web mp3 player for xmms is a simple Web MP3 player based on XMMS and XMMS-Shell. more>>
web mp3 player for xmms is a simple Web MP3 player based on XMMS and XMMS-Shell.
The project is useful if you have a Linux server attached to your stereo/home theater and you want to play MP3s easily via a Web interface.
A little playlist support is included. Important note: it is totally insecure, and should only by used in a limited environment.
<<lessThe project is useful if you have a Linux server attached to your stereo/home theater and you want to play MP3s easily via a Web interface.
A little playlist support is included. Important note: it is totally insecure, and should only by used in a limited environment.
Download (0.005MB)
Added: 2007-05-11 License: GPL (GNU General Public License) Price:
913 downloads
Know Base 1.3
Know Base project consists of knowledge, document, and project management tool. more>>
Know Base project consists of knowledge, document, and project management tool.
Know Base is a Web-based knowledge management system. It allows users to share files and projects across multiple business divisions.
A unique notification system alerts users when projects are modified, or when new projects are added that match their search terms.
<<lessKnow Base is a Web-based knowledge management system. It allows users to share files and projects across multiple business divisions.
A unique notification system alerts users when projects are modified, or when new projects are added that match their search terms.
Download (0.035MB)
Added: 2007-01-18 License: GPL (GNU General Public License) Price:
1010 downloads
Bessie the Annihilator 0.7.4
Bessie the Annihilator project is a simple Web-based grading program. more>>
Bessie the Annihilator project is a simple Web-based grading program.
It allows teachers to enter assignments and grades for various courses into a database, which students may then log-in and view.
It is intended for small to midsized grading requirements.
<<lessIt allows teachers to enter assignments and grades for various courses into a database, which students may then log-in and view.
It is intended for small to midsized grading requirements.
Download (0.029MB)
Added: 2006-10-10 License: GPL (GNU General Public License) Price:
1109 downloads
Bulk Meter Flow and Operations 1.2.5
Bulk Meter Flow and Operations project provides a Web-based application to manage water meter readings. more>>
Bulk Meter Flow and Operations provides a Web-based application to manage water meter readings.
<<less Download (1.4MB)
Added: 2007-07-25 License: GPL (GNU General Public License) Price:
823 downloads
FreeMED LiveCD 0.1
FreeMED is a web-based medical record (EMR) and medical practice management system. more>>
FreeMED is a Web-based medical records (EMR) and patient management system with a printing system, patient scheduling, an HL7 interface, a billing system, XML-RPC Web services, and many other features.
It has an extensible modular architecture, allowing it to be customized based on individual practices without having to rewrite core components of the system. It is HIPAA compliant.
FreeMED LiveCD 0.1 is based on the Kubuntu 5.04 (Hoary) Live CD.
<<lessIt has an extensible modular architecture, allowing it to be customized based on individual practices without having to rewrite core components of the system. It is HIPAA compliant.
FreeMED LiveCD 0.1 is based on the Kubuntu 5.04 (Hoary) Live CD.
Download (2.51MB)
Added: 2005-10-01 License: LGPL (GNU Lesser General Public License) Price:
1487 downloads
Advance Stock Tracker 0.2.8
Advanced Stock Tracking System (AST) is a Web-based application for keeping track of stocks. more>>
Advanced Stock Tracking System (AST) is a Web-based application for keeping track of stocks.
Advance Stock Tracker features a portfolio with dividend tracking, a worksheet to keep track of prospects, a stock comparison utility, and a search engine for the stock market based heavily on technical analysis.
<<lessAdvance Stock Tracker features a portfolio with dividend tracking, a worksheet to keep track of prospects, a stock comparison utility, and a search engine for the stock market based heavily on technical analysis.
Download (1.3MB)
Added: 2007-05-07 License: GPL (GNU General Public License) Price:
917 downloads
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