Free ufc tickets software for linux

Ticket-IT is a tool for the creation, management, and accompaniment of tickets.
Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several departments.
Ticket-IT has resource of easy utilization, concentration display and distribution of information, making possible its total adaptation to most distintc institutes and applications, being a perfect tool to HelpDesk, CallCenter and online support.
Main features:
Control and management of access
- User registration;
- Group registration;
- Access permission and actions based in group;
- Schedule of events;
- Users profile, top-configured;
Integration among sectors/departments
- Control of context categories, making possible the organization and cataloging of calls (tickets) being made or already made;
- Assign of users group per categories;
- Forwarding ticket to outer users that will be able to display calls and post comments;
- Partial or total ticket forwarding, making possible to manage information and function of the contributors of your company;
Information distribution
- Alerts via e-mail about create, opening, proceeding, close and re-opening or comments of tickets to those involved in categories;
- Main display of personal tickets, or collaborating, getting fast access to tickets, making service easier;
- Exchanging information based in a simple fulfilling of information, which due to Ticket-IT utomation, distribute it to those involved in the process;
- Protocol forwarding to outer agent access (customers, reps, etc) without the necessity of user and password;;
Enhancements:
- This release implements a Web installer and an option for personalization of the feedback message.
- The item "User of Companies" has already been implemented, along with its existing resources.
- A mask was applied (ticket comments and feedback) for guest users, so they will see the groups name instead of the users name in comments.
- Some minor bugs have been fixed.
- The gettext internationalization schema has been finished.
- The English (US) translation is done.
- There are some visual improvements.

EZ-Ticket provides a multi-user, Web-based ticket/issue tracking system.
EZ-Ticket is a Web-based ticket tracking system, built with simplicity in mind. Unlike other ticket systems, this ticket system has the same functionality that other ticket systems have, without all the complexity, making its use efficient and effective.
INSTALL:
-Unpack the tar file in your document root
-Make sure php is enabled
-use a web browser to hit doc root of the ezt-#.#.# dir. This will start the installer
-follow the installer instructions
-remove the install/ directory
Enhancements:
- cleaned up skin includes
- finished installer
- created basic readme
- cut initial release 0.01
- Implimented e-paging system
- got exporing to work (CSV)
- sticky/announce tickets working
- ticket escalations implimented
- Ported to arrays for selection queries, this allows multiple owners, priorities, etc to be selected
- Implimented "next page" links
- MANY other things
- cleaned up profile.php and added hooks for adding users
- added checks so regular users cant reopen tickets (only admins)
- added sticky ticket support (old PTR announce feature, but a little different)

phpWebTickets provides a partial rewrite of phpSupport.
phpWebTickets is a partial rewrite of phpSupport by Chris S. It sports a templated design using Smarty, cleaned up code, and added features.
Features will be added after the initial movement to Smarty and code cleanup have occurred, but small improvements will most likely sneak their way in there during the migration.
Main features:
- Simplicity of functionality
- Multilingual Interface
- Full email notification functionality (sending and recieving)
- Fast and Easy Setup
- Read the original phpSupport site for more information
- Templated User Interface (using Smarty)
- CSS
- Cleaner code layout (less confusing if you want to mod)
- A more efficient DB design
- Overall code rework... in particular:
- Rework the current queries so they are more efficient
- Remove superfluous code
- Put reusable code into functions
Enhancements:
- Code cleanups and cosmetic changes were made.
- The ticket filter and ticket listing sections were rewritten and the font tags were changed to use CSS.
- The templates were also cleaned up.

Ticket linker software contains a set of various plugins for integration of Cerberus Helpdesk system with other systems. A DokuWiki plugin is currently avaiable.

easy TicketManager project is a system for managing customer requests (trouble tickets or similar) for a group of users.
Each ticket is assigned to a customer and a carer who is responsible for handling this ticket. Tickets can be organized in folders or by categories and can have notes attached to them.
Enhancements:
- You can manage tickets and define a workflow to handle these items.
- The installer has been improved, as well as the plugin concept.
- The following plugins are shipped and installed automatically: notes management, bookmarks management, and the ticket plugin.

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.

WebService::TicketAuth is a ticket-based authentication module for SOAP services.

SYNOPSIS

@WebService::MyService::ISA = qw(WebService::TicketAuth);

WebService::TicketAuth is an authentication system for SOAP-based web services, that provides a signature token (like a cookie) to the client that it can use for further interactions with the server. This means that the user can login and establish their credentials for their session, then use various tools without having to provide a password for each operation. Sessions can be timed out, to mitigate against a ticket being used inappropriately.

This is similar in philosophy to authenticated web sessions where the user logs in and gains a cookie that it can use for further interactions. For example, see Apache::AuthTicket. However, such systems require a web server such as Apache to handle the authentication. This module provides a mechanism that can be used outside of a web server. In particular, it is designed for use with a SOAP daemon architecture.

This module was originally developed by Paul Kulchenko in 2001. See guide.soaplite.com for more info.

FUNCTIONS

new()

Creates a new instance of TicketAuth. Establishes several private member functions for authentication, to calculate, make, and check the authInfo.

get_error()

Returns the most recent error message. If any of this modules routines return undef, this routine can be called to retrieve a message about what happened. If several errors have occurred, this will only return the most recently encountered one.

ticket_duration($username)

This routine defines how long a ticket should last. Override it to customize the ticket lengths. The username is provided when requesting this information, to permit applications to vary ticket length based on the users access level, if desired. If $username is undef, then a generic duration should be returned.

By default, the ticket duration is defined to be 20 minutes (or 20*60 seconds).

get_username($header)

Retrieves the username from the auth section of the SOAP header
is_valid($username, $password)

Routine to determine if the given user credentials are valid. Returns 1 to indicate if the credentials are accepted, or undef if not. Error messages can be retrieved from the get_error() routine.

Override this member function to implement your own authentication system. This base class function always returns false.

login()

This routine is called by users to establish their credentials. It returns an AuthInfo ticket on success, or undef if the login failed for any reason. The error message can be retrieved from get_error().

It checks credentials by calling the is_valid() routine, which should be overridden to hook in your own authentication system.