Free to help in software for linux

Tk::ContextHelp is a context-sensitive help with perl/Tk.

SYNOPSIS

use Tk::ContextHelp;

$ch = $top->ContextHelp;
$ch->attach($widget, -msg => ...);

$ch->HelpButton($top)->pack;

$ch2 = $top->ContextHelp(-podfile => "perlfaq");
$ch2->attach($widget2, -pod => description);

ContextHelp provides a context-sensitive help system. By activating the help system (either by clicking on a HelpButton or calling the activate method, the cursor changes to a left pointer with a question mark and the user may click on any widget in the window to get a help message or jump to the corresponding pod entry.

IRC::Bot::Help is a module to dispatch help for IRC::Bot.

SYNOPSIS

use IRC::Bot::Help;
my $seen = IRC::Bot::Help->new();

# later on...

# User asks for help in DCC CHAT
sub on_dcc_chat {
my ( $kernel, $id, $who, $msg ) = @_[ KERNEL, ARG0, ARG1, ARG3 ];

my $nick = ( split /!/, $who )[0];

# Do Stuff...
if ( $msg =~ m/^.help/i ) {

my $topic = $help->ask_help(all);
$kernel->post( NICK, dcc_chat, $id, $topic );

}

}

Basically holds a list of help topics and dispatches them on demand.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

SVK::Command::Help is a Perl module to show help.

OPTIONS

Optionally svk helps can pipe through a pager, for it is easier to read if the output is too long. For using this feature, please set environment variable SVKPAGER to some pager program. For example:

# bash, zsh users
export SVKPAGER=/usr/bin/less

# tcsh users
setenv SVKPAGER /usr/bin/less

Help Center Live software strives to be the best on-line customer service application available. The modular construction allows add-ons to be crafted for most any situation.
HCL has a strong following due to its speed and robust capability. Current goals are to enhance administration and further enhance the module system of HCL, to bring it to the forefront of live CRM.
Enhancements:
- Provided work around for PHP 5.2.2 bug in core.
- An issue with initiated chats not working was fixed by putting more real-world timeouts into the configuration.
- More bots were added to the bot killer.
- An issue with setup was fixed wherein setup would fail at stage four in some situations.
- Some SQL issues were fixed.
- A bug in the Portuguese language file was fixed.
- A couple of bugs in setup were fixed.
- A bug in the saving of transcripts which affected certain character maps was fixed.
- A config option to prevent operators from being able to delete transcripts was added.
- The Smart template system was updated.
- The phpmailer class was updated.

Yelp is a help browser for GNOME 2.4 which supports DocBook documents, man and info.

Yelp provides a simple graphical interface for viewing DocBook, HTML, man, and info formatted documentation. The name Yelp was suggested by Daniel Lundin. Yelp is pronounced the same as the swedish word for help.