Free remedy help desk software software for linux

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Service Management Software Solution manage your service and repair including work orders, service scheduling, service calls, preventative maintenance, and customer contact information.
Service Management Software is the ideal free solution for any service oriented business.
Web-based interface using php and mysql, can be setup as part of your web site so it can be accessed from anywhere. Help create service efficiencies, increase service quality, and streamline your service operations.
Enhancements:
- This release cleaned up most of the library files to remove extra code lines that were no longer needed.

Getopt::Mixed::Help Perl module can combine Getopt::Mixed with usage and help.

SYNOPSIS

use Getopt::Mixed::Help
(< filenames >... => filenames to be processed,
ENV => SCRIPT_OPT_,
ENV_ => SCRIPT_OPT_,
d>debug:i number => turn on debugging information (*),
e>execute => do it without asking for confirmation,
f>force => override all safety checks,
i>interactive => asks for confirmation before doing it,
n>no-execute => just print what would be done without doing it,
q>quiet => suppress all information,
s>summary => print summary information on exit,
v>verbose:i number => turn on verbose information (*),
(*) => (*) You may add a positive integer for a higher level.
);
if ($opt_...

export SCRIPT_OPT_INTERACTIVE=1
test_script -d -v 2 --summary some_file.ext other_file.ext

ABSTRACT

Getopt::Mixed::Help is a simplified interface to Getopt::Mixed adding usage (help) functionality. It automatically adds the options -?, -h and --help (the last two configurable) to print the usage text. It allows to get option values from the environment (if the operating system it runs on supports environment variables). It can also add different flavours of support for multiple options. Finally it supports debugging output of the options used.

The module uses a direct import mechanism called with a hash as parameter. The structure of the hash is as follows:

The key is a combined (SHORT > LONG [ARGUMENT SPECIFIER [VALUE IDENTIFIER]]) option description for Getopt::Mixed, except for the VALUE IDENTIFIER which is simply included into the help text. The value following the key is simply the help text for this option.

If the second character of the first key is not >, the first key is taken as descriptive identifiers for additional parameters and the help for them.
Any key starting with ( and ending with ) will be interpreted as a footnote (additional help text) to the real options. They should be used at the end of the list only.

A key equal to ENV is used to get default values for the remaining options from the environment. For any option not initialised on the command line an environment variable with the prefix of the value following ENV and a rest of the name identical to the uppercase long option name (e.g. SCRIPT_OPT_DEBUG) will be checked. If this environment variable exists, it will be used to set the option. Note that in the name of the rest of the environment variable uppercase is used and hyphens are relaced with underlines.

A key equal to ENV_ is used in the same way as the key ENV. In addition it allows for a special environment variable with the prefix of the value following ENV followed by a single underline (_) as combined initialiser (for more than one option, e.g. export SCRIPT_OPT__=debug verbose=2). Note that no whitespaces are allowed in the values of the options initialised this way as the string in the environment variable is parsed in a simple way.

The module defines the variable $optUsage containing the complete help text.
If an option debug exists and is choosen on the command line, this module will print all option values and all remaining parameters to standard error. The name of this option may be changed, see "changing the debug option" below in the "CHANGING DEFAULT BEHAVIOUR" section.

Help Center Live software strives to be the best on-line customer service application available. The modular construction allows add-ons to be crafted for most any situation.
HCL has a strong following due to its speed and robust capability. Current goals are to enhance administration and further enhance the module system of HCL, to bring it to the forefront of live CRM.
Enhancements:
- Provided work around for PHP 5.2.2 bug in core.
- An issue with initiated chats not working was fixed by putting more real-world timeouts into the configuration.
- More bots were added to the bot killer.
- An issue with setup was fixed wherein setup would fail at stage four in some situations.
- Some SQL issues were fixed.
- A bug in the Portuguese language file was fixed.
- A couple of bugs in setup were fixed.
- A bug in the saving of transcripts which affected certain character maps was fixed.
- A config option to prevent operators from being able to delete transcripts was added.
- The Smart template system was updated.
- The phpmailer class was updated.

RemindMe is a tool to help you keep track of important dates and manage your calendar.

RemindMe is extensible using Tiny Scheme.

This is the initial release.

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.