Free reference desk software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

Convert::Bencode_XS is a Perl module for faster conversions to/from Bencode format.
SYNOPSIS
use Convert::Bencode_XS qw(bencode bdecode);
use Data::Dumper;
print "Serializing:n", bencode([123, [], "XXX"]), "nn";
print Dumper bdecode(d3:fool3:bar4:stube6:numberi123ee);
__END__
Serializing:
li123el0:e3:XXXe
$VAR1 = {
number => 123,
foo => [
bar,
stub
]
};
bencode($stuff)
Returns a bencoded string representing whats in $stuff. $stuff can be either a scalar, an array reference or a hash reference. Every nesting of these data structures is allowed, other ones will croak.
bdecode($bencoded)
Returns a Perl data structure: it could be either a scalar, array reference or hash reference depending on whats in $bencoded. Dictionaries are converted in hashes, lists in arrays, scalars in strings. If $COERCE (see below) is set to a false value then scalars encoded like integers will be cleanse() before being returned so that a re-serialization of the structure will give back exactly the same bencoded string.
Enhancements:
- Perl

UML::Sequence is a Perl module to render UML sequence diagrams, often by running the code.

SYNOPSIS

use UML::Sequence;

my $tree = UML::Sequence->new(@methods, @outline, &parse_method);
print $tree->build_xml_sequence(Title);

To use this package, or see how to use it, see genericseq.pl and seq2svg.pl.
This class helps produce UML sequence diagrams. build_xml_sequence returns a string (suitable for printing to a file) which the seq2svg.pl script converts into svg.

To control the appearance of the sequence diagram, pass to the constructor:
1 a reference to an array containing the signatures you want to hear about or a reference to a hash whose keys are the signatures you want 2 a reference to an array containing the lines in the outline of calls 3 a reference to a sub which takes signatures and returns class and method names

To build the array references and supply the code reference consult UML::Sequence::SimpleSeq, UML::Sequence::JavaSeq, or UML::Sequence::PerlSeq. To see one way to call these look in the supplied genericseq script.

Supertreck is a combination of subjects that tries to recreate in the writing-desk the style Star Treck.

Installation:

1) Install e16 (or better)
2) Install the “Icars Dr 16” theme
3) From KDM, choose "e-KDE" as your session
4) Install the theme "Supertreck" and modify its colour setting for the title bar to "Graphire Orange"

RefDbg project is a GObject reference count debugger GObject is part of the glib library (not to be confused with glibc) which forms the basis of GTK+ (the Gimp ToolKit), Gnome, GStreamer and many other projects. The GObject library adds object oriented stuff to C which by itself lacks object oriented features.

Since C lacks garbage collection, a reference counting system is used. Each object has a count of how many other references (pointers) there are to it. Reference count bugs can be very hard to track down and can lead to crashes and memory leaks. Refdbg is a tool that can be used interactively with GDB to log, display and break on reference count activity, thereby making this task easier.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Gnome Wireless PC Lock is a Gnome applet that locks your desktop when you walk away from your desk.

A small gnome program that locks your desktop when you walk away from your desk. It is tested with a Sitecom cn-129 Wireless PC Lock.