Free web help desk software software for linux

A framework (language + interpreter + GUI/IDE) dedicated to the setting up of intelligent personal assistants (IPAs).

this website is currently out-of-date. narval is undergoing heavy development and a new release should be published befor the end of 2004. due to some external constraints, it is not possible to show the code at the moment. we hope youll stay tuned anyway. subscribe to our announce mailing-list to be informed when it comes out.

Narval is the first software agent available as free software (Gnu Public License).

Narval is the acronym of "Network Assistant Reasoning with a Validating Agent Language".

Narval is a framework (language + interpreter + GUI/IDE) dedicated to the setting up of intelligent personal assistants (IPAs).

An Intelligent Personal Assitant is a companion that will help you in your daily work in the information world. It runs on your machine or on a remote server, and you can communicate with it via all standard means (email, web, telnet, phone, specific GUI, etc). It executes recipes (sequences of actions) you wrote, to perform a wide range of tasks, such as prepare your morning newspaper, help you surf the web by filtering out junk ads, keep searching the web day after day for things you want, participe in on-line auctions, learn you interests and bring you back valuable information, take care of repetitive chores, answer e-mail, negociate the date and time of a meeting, and much more... It is easy to extend the built in action library by writing new actions in Python.

The mascot of the Narval Project is called Ornicar and is (of course) a narwhale.

Narval features cutting-edge artificial intelligence and software design techniques. When it was born a few months ago, cyber-fairies predicted it would rapidly spread across the internet and into the world to become the ubiquitous dedicated intelligent personnal assistant weve all been longing for during the dark ages of dumb computing ;-).

Narval is designed to be a companion that will help you in your daily work in the information world. It runs on your machine or on a remote server, and you can communicate via all standard means (email, web, telnet, phone, etc). It executes recipes you wrote, to perform a wide range of tasks, such as prepare your morning newspaper, help you surf the web by filtering out junk ads, keep searching the web day after day for things you want, participe in on-line auctions, learn you interests and bring you back valuable information, take care of repetitive chores, answer e-mail, and much more...

All these features are not available yet, but you can easily specify new action using and implement new plug-ins in Python. At Logilab, we already use a narval called Gizmo as a project coordinator, and each of us has a narval companion!

Build it Fast (BIF) is a PHP Framework. It contains several classes that help you develop complex Web applications in a short amount of time.

It brings the concept of the widget to Web development. It features Cascade Skins and transparent session management.

Its meant to make PHP programers life much easier, and making better web applications.

phpCMS is a content management system, which convinces in particular by small system requirements, high performance and above all its flexibility.

phpCMS is suitable for small private web pages and also for complex professional appearances and high traffic websites including the integration of webservices and external applications.

Admitted - the flexibility of phpCMS makes the life not always easy for beginners - nevertheless for professionals, who rather want to create an unique website then clicking unflexible template blocks together, phpCMS gives all the freedom a webdesigner needs to support his creativity. This might be a reason, why even several webdesign companies are using phpCMS to create their own company website.

And the best of all is: phpCMS is Open Source (licensed unter the GPL)and is free of any charges available - more cost-efficiently a CMS can not be.

phpCMS is more than just a content management system - it is a mixture of a template engine, a content management system and an application framework.
phpCMS simplifies a lot of tasks for the maintenance of complex web sites with the automatic updating of the sitemap, the central administration of menu entries, or the provision of a comprehensive text search. And it gives you a good basis to separate layout and form from the actual content of your pages, another big simplification in a webmasters job.

Changes to the layout or of the menu structure have only to be made in one central place and have immediate effect on all web pages. Also the integration of external applications into the layout of your web site is possible - thanks to the possibility of direct integration of PHP scripts, as well as to the Webgrab module (allowing you to integrate almost any application that is addressable via HTTP without depending on the programming language used in that application). Many plug-ins and scripts extend phpCMS by useful functions and features and make the webmasters task easier.

phpCMS is no "drag and drop" web site toolkit, but it helps even the inexperienced HTML author to quickly create a web site.
Contrary to the so-called portal systems, that very often limit you to compose your web site from prefabricated modules only by clicking on check boxes and options, phpCMS offers a flexible framework in which you can integrate existing applications - but on the other hand that demands a bit more skills.

We rather believe in not to integrate everything into the system (forum, web shop, news system, picture gallery, ..., just name it), but to concentrate our work on the phpCMS core system and to make that so flexible that you can integrate the forum, the picture gallery etc. of your own choice with ease into your phpCMS-powered web site.

We are convinced that it is more sensible to offer to the user the possibility to integrate the application in each area that suites her/him best than to offer a system that can do everything, but binds you to applications of our choice, and might not fulfill the users needs or expectations.

The Humano2 platform makes it possible to create business applications ranging from CRM, Help Desk, and ERP to Collaboration with a visual modelling environment.
The platform is built using a metadata architecture and is designed to support multiple databases.
Enhancements:
Core
- Fixed user edition/delition
- Fixed domain edition/delition
- modified so that only admin@humano2.com (pw admin) can delete users and domains
- fixed crashed caused by malformed Group by
Portal
- If you belong to only one domain, domain list is not displayed
- Some more improvements on reports
Other
- Better error capture
- ElNomade submnited code clean up and improvement.

GNOME Personal Web Server is a user friendly web server with GUI included in GNOME-Network.

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.

formVista is an open-source dual-licensed PHP component framework for the rapid creation of advanced business web applications that run in commodity hosting environments. formVista purpose is to help web development companies do more, faster, with less staff.
The framework implements the formVista Markup Language (a.k.a. FVML), an XML dialect that brings reusability and role separation to web development projects by combining HTML, SQL, client side Javascript (including AJAX), validation rules, authentication and business logic into completely self-contained components.
Components may be as simple as a columnar report or as complex as a multi-user discussion forum. Once built in FVML, components can be placed by relatively junior web designers onto any properly configured PHP web page as if it were any other kind of content.
Enhancements:
- A Web based application setup system was added.
- MS Windows platforms are now supported.
- PHP 4.3.0 through PHP 5.1.2 are supported.