Free based help desk software software for linux

hbuild53 (hastek build for FreeBSD 5.3 onward) is a script package to help build FreeBSD base systems. It makes sense if you have multiple systems to build.

hbuild53 will work on FreeBSD 4.x - however the base kernel configuration file will not - as of 5.2.1 the base kernel configuration file is too different.

hbuild53 provides automation for some of the things you might typically do after a base FreeBSD installation. This is relatively simple stuff but has saved me time when building/rebuilding/upgrading multiple systems.

This idea will probably make sense to those who build multiple machines, and will not make sense if you work with one or two systems only..

This package is intended to help start a server build (not to be installed over existing systems, though it probably wont hurt anything to do so), assuming you will be building
other applications later as you build your final platform.

This package is specific to FreeBSD 5.3-RELEASE onward. It will upgrade your ports tree, install ports, create some customizations, and provide some sysadmin packages, such as log archivers, a chrooted BIND builder, a heirarchichal unix platform backup system, shows how to set up serial console, a new kernel, and ipf for packet filtering.

Each hbuild subdirectory has bits you might be able to adapt into your own system administration.

You will need a reasonably fast internet connection for the ports. Why install ports rather than packages? You dont have to, but I always thought its better to build the software on the particular system, although it takes longer.

Rubicon Tracker is a Ticket/Issue Tracking System written in C++ using an SQL backend to store and save all ticket information and history.
Tracker is a Web based system. All interaction occurs through a regular Web Browser. Tracker can be used for Bug Tracking, Phone/Help Desk Support, or any other process that requires tracking of items through phases.
Main features:
Issue Tracking from Majentis
- Rubicon Tracker is a Web based system for tracking and managing Defects and Issues in a project or muliple projects. Rubicon Tracker shares information among team members, clients, and management, offering an end-to-end Issue Managment solution.
Web Based
- Rubicon Trackers Web based format allows your team, clients, and management to collaborate from anywhere. Rubicon Tracker requires no Web Server to run, setup, or maintain. Rubicon Tracker is its own Web Server, geared specifically for this application, allowing speedy responses even under heavy loads.
Email Notification
- Keep all team members in the loop using instant notification by email when an issue (we call them tickets) is added or modified in any way. When a ticket is added, email is sent to all Project Managers registered with that project. Once the Project Manager decides who is best suited to work on a ticket, the person assigned is sent an email notifying them that they have a ticket. All modifications to the ticket will will generate email for all persona invlolved.
Move Tickets
- If a ticket is inadvertently added to the wrong project, a Project Manager can move the ticket to any other project the Project Manager has access to.
Online or Self-Hosted
- Majentis offers you two solutions for Issue Tracking. You can install and maintain Rubicon Tracker on your own servers, or you can use our on-line system, outsourcing your Issue Tracking needs.

SlackIns is a complete Qt-based Gui with the design goals to provide a complete Pkgtool interface for Users in order to install, remove and upgrade tgz packages for SlackWare Linux OS.

OpenPSA is a Web-based Professional Services Automation suite including project management, time tracking, document management, sales force automation, direct marketing, help desk, and a group calendar. It runs on the Midgard application server.
Main features:
- Web-based - OpenPSA works fully with any modern web browser, no application installations are required
- Centralized - OpenPSA has modules for almost all typical information system needs
- Scalable - OpenPSA works for organization sizes up to hundreds of users
- International - the suites user interface is translated to several languages, and the system supports different language encodings like Chinese and Russian
- Integrated - Modules in OpenPSA share the same user, customer and document repositories. In addition, OpenPSA is automatically integrated with any Midgard Content Management solutions
- Cost efficient - No license fees are needed because of the Open Source model
- Supported - Commercial support and customization services for OpenPSA are available from Nemein Oy
- Secure - Connections to OpenPSA can be secured with SSL encryption

The Humano2 platform makes it possible to create business applications ranging from CRM, Help Desk, and ERP to Collaboration with a visual modelling environment.
The platform is built using a metadata architecture and is designed to support multiple databases.
Enhancements:
Core
- Fixed user edition/delition
- Fixed domain edition/delition
- modified so that only admin@humano2.com (pw admin) can delete users and domains
- fixed crashed caused by malformed Group by
Portal
- If you belong to only one domain, domain list is not displayed
- Some more improvements on reports
Other
- Better error capture
- ElNomade submnited code clean up and improvement.

IKET comes from Indreks Keyboard Trainer and is an application based on the ALSA MIDI/sequencer which allows you to guess notes after hearing them.


This program can help you to develop the skill of distinguishing and identifying musical pitches.

It is optimized to work on MIDI keyboards.

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.

My Address Book is a web-based address book designed to help you keep a record of your friends addresses, providing a list of your contacts (which may be filtered), categories, details of a particular contact, export and import of data (e.g. from spreadsheets), and a Christmas card list.
To use My Address Book you need to have access to some web space that allows you to use PHP and MySQL. If you want your address book to be private (which is highly recommended!) you will need to set it up inside a password-protected directory in your web space.
Installation:
If you want to use My Address Book over the Internet so you can access your addresses wherever you are, you will need some web space which allows you to use PHP and MySQL. If you only want to use My Address Book on a single computer, you will need a web server (e.g. Apache) which supports PHP and you will need MySQL.
Enhancements:
- The dates of birth of contacts may now be stored.