Free web help desk software for linux

PlexIpLocator 1.0 is designed to help companies to make customized web sites that meet specific needs of users. For example, an e-commerce site can use this to provide shipping information, location of the nearest store. In addition, a portal site may provide local news, weather or other information to the user.

Major Features:

1. The geographical information can help companies determine who are their customers and they can better market and promote their products to those users.
2. PlexIpLocator can help companies implement security policies. For example, a company may not display or sell some products or information if the user is coming from specific part of the world. There are different export laws for different parts of the world. This product can help companies to follow these laws. For example, US companies may not sell encryption technology that supports greater than 40 bits to foreign countries. Above are just a few of the applications of PlexIpLocator, the opportunities are limitless.
3. PlexIpLocator comes as a Java library and Java tag library and can be easily integrated with J2EE based environment.
4. PlexIpLocator will automatically update new geographical and other information to help track IP addresses.

Enhancements: Added support for deleted domains

Requirements:

• Java Runtime Environment (JRE) version of 1.4 or later
• 20MB disk space

O.B.M. stands for Open Business Management.
OBM is an Intranet application which goal is to help manage a company or an organization. As OBM improve, it is approaching what are called CRM (with sales force , help desk, time tracking sections) but can be used simply as a contact database or as a shared calendar.
OBM represents a framework above wich many modules are written. It is written by an evolving group of developpers from Aliacom (mains are Mehdi Rande, Pierre Carlier, Olivier Boyer (design)) lead by Pierre Baudracco, with contributions by other people (see the changelog) and released under the terms of the GPL.
OBM is always evolving and the data and the database model are subject to change but each new version come with update scripts.
Enhancements:
- The import module has been improved to handle conflict automatically.
- Fixes and enhancements were made to the calendar module (planning view rights, home page portlet, and .ics file sending can be disabled).
- Fixes were made to CAS and the todo, payment, and import modules.

Perlbug::Interface::Web is a web interface to perlbug database.

SYNOPSIS

my $o_web = Perlbug::Interface::Web->new;

print $o_web->top;

print $o_web->request(help);

print $o_web->links;

METHODS

new

Create new Perlbug::Interface::Web object.
my $web = Perlbug::Interface::Web->new;

setup

Setup Perlbug::Interface::Web
$o_web->setup($cgi);

check_user

Access authentication via http, we just prime ourselves with data from the db as well.

menus

Return menu of system, designed for vertical format. Wraps logo, title and links

print $o_web->menus();

logo

Return logo of system with href=hard_wired_url

print $o_web->logo();

get_title

Return title of current page

print $o_web->get_title();

summary

Return summary of open/closed bugs

print $o_web->summary();

links

Return links of system, with adminfaq inserted if appropriate, configured links and object search forms.

print $o_web->links();

index

Display the index results here...

get_request

Return the req value for this request

my $req = $self->get_request;

set_command

Set the command type for the rest of the process, based on the input and operation

my $cmd = $o_web->set_command($req);

commands

Return command menu buttons for request given

print $o_web->commands($req);

switch

Return appropriate method call for request(else index), using internal CGI object

my $method = $o_web->switch([$req]); # set $method=($call|index)

start

Return appropriate start header data for web request, includes start table.

print $o_web->start();

form

Return form with appropriate name and target etc.

print $o_web->form(menus);

top

Return consistent top of page.

print $o_web->top($req, $cmd);

request

Handle all web requests (internal print)

$o_web->request($call);

target2file

Return appropriate dir/file.ext for given target string

my $filename = $o_base->target2file(header);

# -> /home/richard/web/header.html

finish

Return appropriate finishing html
Varies with framed, includes table finish

print $o_web->finish($req);

overview

Wrapper for doo method

graph

Display pie or mixed graph for groups of bugs etc., mixed to come.

date

Wrapper for search by date access

create

Wrapper for object creation

$o_web->create($obj, %data);

object_handler

Wrapper for object access: no ids = search form

$o_web->object_handler($me_thod, $oid); # o_cgi comes from the heavens

hist

History mechanism for bugs and users.

Move formatting to Formatter::history !!!

headers

Headers for all objects (message, note, ...) by id

$o_web->headers(patch, $id);

bidmid

Wrapper for bugid and messageid access

spec

Returns specifications for the Perlbug system.

$dynamic =~ s/ />/g;
$dynamic =~ s/b(http:.+?perlbug.cgi)b/$1/gi;
$dynamic =~ s/b([ |&.t;]+@.+?.(?:com|org|net|edu))b/$1/gi;

webhelp

Web based help for perlbug.

print $web->webhelp;

mailhelp

Web based mail help for perlbug.

print $web->mailhelp;

delete

Wrapper for delete access

sql

Open field sql query processor

todo

To do list, may be appended to

adminfaq

adminFAQ

web_query

Form bugid search web query results

# results - dont map to query() unless Base::query modified

search

Construct search form

with chosen params as defaults...

update

For all application objects, wraps to object_handler

$o_web->update(); # args ignored here for passing purposes

current_buttons

Get and set array of relevant buttons by context key

my @buttons = $o_web->current_buttons(search update reset, scalar(@uids), [$colspan]);

case

Handle case sensitivity from web search form.

format_query

Produce SQL query for bug search from cgi query.

Can be optimised somewhat ...

my $query = $web->format_query;

wildcard

Convert * into % for sqlquery

my $string = $self->wildcard(5.*);

tenify

Create range of links to split (by tens or more) bugids from web query result.

$self->tenify(@_bids, bug, 7); # in chunks of 7

Pustefix project is a framework that helps you to develop web based applications (referred to as projects here).
The framework consists of two more or less independent parts:
- A machinery to apply recursive XSLT transformations that produces the UI of the web application. You can learn more about this here.
- A Java framework that takes input from the UI to change the application data and supplies changes of the application data back to the UI. This part is explained in much more detail here.
Together, the framework acts similar to the Model-View-Controller pattern (as far as this is possible in the context of a web application). A high level view of the system is given on this page.
Please note that the main scope of pustefix is on helping with the server side of building web applications. For building modern interactive "rich" user interfaces, you should choose a framework that helps you by exposing user interface elements as widgets to the developer.
Modern browsers and the advances in DHTML and JavaScript have made it possible to create interfaces looking almost like native applications for the web. Please take a look at Qooxdoo for a framework that provides this.
Enhancements:
- Make sure to do a "ant realclean" in you environment before updating the pfixcore jar and data files! You also have to copy the new build-skel.xml from the skeleton distribution to your environment.