Free help desk software software for linux

O.B.M. stands for Open Business Management.
OBM is an Intranet application which goal is to help manage a company or an organization. As OBM improve, it is approaching what are called CRM (with sales force , help desk, time tracking sections) but can be used simply as a contact database or as a shared calendar.
OBM represents a framework above wich many modules are written. It is written by an evolving group of developpers from Aliacom (mains are Mehdi Rande, Pierre Carlier, Olivier Boyer (design)) lead by Pierre Baudracco, with contributions by other people (see the changelog) and released under the terms of the GPL.
OBM is always evolving and the data and the database model are subject to change but each new version come with update scripts.
Enhancements:
- The import module has been improved to handle conflict automatically.
- Fixes and enhancements were made to the calendar module (planning view rights, home page portlet, and .ics file sending can be disabled).
- Fixes were made to CAS and the todo, payment, and import modules.

Getopt::Mixed::Help Perl module can combine Getopt::Mixed with usage and help.

SYNOPSIS

use Getopt::Mixed::Help
(< filenames >... => filenames to be processed,
ENV => SCRIPT_OPT_,
ENV_ => SCRIPT_OPT_,
d>debug:i number => turn on debugging information (*),
e>execute => do it without asking for confirmation,
f>force => override all safety checks,
i>interactive => asks for confirmation before doing it,
n>no-execute => just print what would be done without doing it,
q>quiet => suppress all information,
s>summary => print summary information on exit,
v>verbose:i number => turn on verbose information (*),
(*) => (*) You may add a positive integer for a higher level.
);
if ($opt_...

export SCRIPT_OPT_INTERACTIVE=1
test_script -d -v 2 --summary some_file.ext other_file.ext

ABSTRACT

Getopt::Mixed::Help is a simplified interface to Getopt::Mixed adding usage (help) functionality. It automatically adds the options -?, -h and --help (the last two configurable) to print the usage text. It allows to get option values from the environment (if the operating system it runs on supports environment variables). It can also add different flavours of support for multiple options. Finally it supports debugging output of the options used.

The module uses a direct import mechanism called with a hash as parameter. The structure of the hash is as follows:

The key is a combined (SHORT > LONG [ARGUMENT SPECIFIER [VALUE IDENTIFIER]]) option description for Getopt::Mixed, except for the VALUE IDENTIFIER which is simply included into the help text. The value following the key is simply the help text for this option.

If the second character of the first key is not >, the first key is taken as descriptive identifiers for additional parameters and the help for them.
Any key starting with ( and ending with ) will be interpreted as a footnote (additional help text) to the real options. They should be used at the end of the list only.

A key equal to ENV is used to get default values for the remaining options from the environment. For any option not initialised on the command line an environment variable with the prefix of the value following ENV and a rest of the name identical to the uppercase long option name (e.g. SCRIPT_OPT_DEBUG) will be checked. If this environment variable exists, it will be used to set the option. Note that in the name of the rest of the environment variable uppercase is used and hyphens are relaced with underlines.

A key equal to ENV_ is used in the same way as the key ENV. In addition it allows for a special environment variable with the prefix of the value following ENV followed by a single underline (_) as combined initialiser (for more than one option, e.g. export SCRIPT_OPT__=debug verbose=2). Note that no whitespaces are allowed in the values of the options initialised this way as the string in the environment variable is parsed in a simple way.

The module defines the variable $optUsage containing the complete help text.
If an option debug exists and is choosen on the command line, this module will print all option values and all remaining parameters to standard error. The name of this option may be changed, see "changing the debug option" below in the "CHANGING DEFAULT BEHAVIOUR" section.

Help Center Live software strives to be the best on-line customer service application available. The modular construction allows add-ons to be crafted for most any situation.
HCL has a strong following due to its speed and robust capability. Current goals are to enhance administration and further enhance the module system of HCL, to bring it to the forefront of live CRM.
Enhancements:
- Provided work around for PHP 5.2.2 bug in core.
- An issue with initiated chats not working was fixed by putting more real-world timeouts into the configuration.
- More bots were added to the bot killer.
- An issue with setup was fixed wherein setup would fail at stage four in some situations.
- Some SQL issues were fixed.
- A bug in the Portuguese language file was fixed.
- A couple of bugs in setup were fixed.
- A bug in the saving of transcripts which affected certain character maps was fixed.
- A config option to prevent operators from being able to delete transcripts was added.
- The Smart template system was updated.
- The phpmailer class was updated.

Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. Bugzero can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.
Bugzero provides a cost-effective enterprise-grade solution to increase team work efficiency. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organizations unique business process and workflow. Bugzero empowers you and puts you in full control, and allows you to accomplish your tasks in the best way possible.
Main features:
- Open standards technology, web-based, lightweight, feature-rich, robust, fast, reliable, and a high level of usability
- No client software, no firewall issues, and accessible from anywhere on the internet through HTTP or SMTP
- Support both web interface and email interface (particularly for customer support), for internal and external users
- Single system with one code base, minimal system requirements and maintenance, easy install (server side only)
- Operating system independent, based on Java and J2EE, truely run anywhere and everywhere
- Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema
- More than just bug tracking, works equally well as a help desk customer support system
- Support custom fields of data types including datetime, number, URL, and link ID. Fields can be added or removed anytime.
- Configurable page layout, company logo, and look and feel
- Support multiple projects, configurable access control, and self registration
- Configurable advanced group and field level access control model (security)
- Completely configurable and customizable workflow (defect tracking lifecycle)
- Configurable automatic and manual bug-assignment
- File attachment (can attach multiple files and any kinds of files at once)
- Email notification and cc mail (per project, template based)
- Configurable email notification triggers or listeners (per project, per user)
- CVS and Perforce source version control integration through email
- Metrics reports, advanced search, and re-usable stored queries
- Comprehensive readable bug-audit trail (change history)
- Quick sorting and CSV file export supporting Asian languages in Unicode
- Public projects and self registration for open source projects
- Support internationalization with Unicode (UTF-8)
- Support LDAP/Active Directory user authentcation (available as add-on)
- Custom email reminder and escalation (available as add-on)
- Easy to use web-based system administration (no learning curve)
- Exceptional remote trouble shooting and debugging capabilities
Version restrictions:
- Hardware: PC, Mac, Sun, or IBM Servers, more
- OS: Windows, Unix, Linux, or Mac OS, more
- Server Database: Oracle, DB2, SQL Server, Sybase, MySQL, PosgreSQL, or Access, more
- Server Software: JDK1.3+ and a Java application server such as Tomcat, WebLogic, WebSphere, more
- Client Software: MSIE, Mozilla, FireFox, Opera, or Netscape, more
Enhancements:
- The two issues when upgrading using Sybase, an error in "DROP PRIMARY KEY", and the need to set "ddl in tran" to true for the tempdb have been fixed.
- A JSP compile error in help.jsp with IBM WAS was fixed.
- Email parsing for field name was improved. The users drop-down fields are now filtered if the login user is in a controlled user group, and only users in the same group are listed.