Free it web help desk software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

Pivot is a web-based tool to help you maintain dynamic sites, like weblogs or online journals.

Pivot Weblog is written in PHP, and does not require additional libraries or databases to function.

Pivot is easy to setup, easier to maintain, and even easier to work with. It is template based and fully adaptable to your wishes. Language packs are supported.

It is easy to upload and include pictures with your log entries. There is a comment system that remembers your visitors.

Automagic archiving can be done by week or month. Stylesheets are used extensively. All data is stored in flat files, so no databases are required.

Tk::Help is simple widget for creating a help system for Perl/Tk applications.

SYNOPSIS

use Tk::Help;
my $help = $main->Help(-variable => @array);

This is an answer to a personal need to be able to create help systems for my Perl/Tk applications. Originally, I just created a really big dialog and formatted all the text, which was tedious and clumsy.

I wanted to create something that looked similar to the Windows help. This is by no means as featured or fluid as the Windows help, but it should provide a (somewhat) simple means to create a help dialog where all someone should need to do is create the array with their help content.

Python Web Graph Generator is a threaded Web graph (Power law random graph) generator. It can generate a synthetic Web graph of about one million nodes in a few minutes on a desktop machine.
This software implements a threaded variant of the RMAT algorithm. A little tweak can produce graphs representing social networks or community networks.
Examples:
Getting help
$./genwebgraph.py --help
Generating graph using default settings
$ ./genwebgraph.py --threads=1
Generating a 1000-vertex and 1000-egde graph using 5 threads and storing it in ~/mygraph.pyg
$ ./genwebgraph.py --threads=5 --max-vertices=1000 --max-edges=1000 --output=~/mygraph.pyg
Storing in dot compatible output and making a postscript file
$ ./genwebgraph.py --output=~/mygraph.pyg --format=dot
$ dot -Tps ~/mygraph.pyg -o mygraph.ps
Enhancements:
- The base library PyGEL is available as an independent Python module.

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

Gnome Wireless PC Lock is a Gnome applet that locks your desktop when you walk away from your desk.

A small gnome program that locks your desktop when you walk away from your desk. It is tested with a Sitecom cn-129 Wireless PC Lock.

Jifty::Script::Help is a Perl module to show help.

OPTIONS

Optionally help can pipe through a pager, to make it easier to read the output if it is too long. For using this feature, please set environment variable PAGER to some pager program. For example:

# bash, zsh users
export PAGER=/usr/bin/less

# tcsh users
setenv PAGER /usr/bin/less

help_base

Jiftys help system also looks in Jifty::Manual and the subdirectories for any help commands that it cant find help for.