Free hosted web help desk software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

The WebDruid project is a web site log file analysis program which produces usage statistics in HTML format for viewing with a browser. The results are presented in both columnar and graphical format, which facilitates interpretation.
Yearly, monthly, daily and hourly usage statistics are presented, along with the ability to display usage by site, URL, referrer, user agent (browser), search engines & search string, entry/exit page, username and country (some information is only available if supported and present in the log files being processed).
Processed data may also be exported into most database and spreadsheet programs that support tab delimited data formats.
Main features:
- Its written using the C language, which allows it to be extremely fast. It wont kill the machine on which it runs. Thats why many people use it on the same machine that hosts the web site.
- It works on almost any Unix system
- Its output is quite tunable through the use of a configuration file or command line parameters
- It supports Common Logfile Format server logs. In addition, several variations of the Combined Logfile Format are supported.
- Generated reports are independant, can be moved, copyed, stored on CD. No database system, nor web server is required to read reports.
- It produces nice graphs displaying what users are doing in the site.
- It gives a fine grained analysis of what key words in which engines people use to reach each page.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Hosting Backup provides a set of scripts for backing up your hosted Web sites.
Hosting Backup is a set if PHP command line scripts that provides an easy way to backup hosted Web sites to your local computer. It works with sites hosted on Linux servers with MySQL databases using FTP.
HostingBackup uses lftp (http://lftp.yar.ru/) to download all the files from your remote server.
HostingBackup uses rc4 encryption, so you do not need to have PHP compiled with mcrypt.
HostingBackup is tested on Linux local computer with PHP 4.3.x and lftp 3.0.x.
The remote component will manage some operations like optimization and dump of MySQL databases.
The local component will manage the execution of backups and other utilities like the generation of crypted passwords and the automatic installation of the remote component.
To allow an easy way to backup all hosted MySQL databases we store the main password for the account directly on the remote server, crypted with rc4.
When we call the dump script we pass the decrypt key.
To catch the login data an hacker should read the crypted password written on the server and intercept the key on the net.
Enhancements:
- Add: "--comments=false" to mysqldump
- Add: "set FOREIGN_KEY_CHECKS=0;" to mysqldump
- Add: "--add-drop-table" to mysqldump

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

WebME is a really simple CMS with blog and podcasting support. WebMe can be used as FastCGI/CGI script or can be self-hosted as a ready-to-use Web server.

Web Interface for SIP Trace is a PHP Web Interface that permits you to connect on a remote host/port and listen/filter.
Web Interface for SIP Trace was born as a prof concept of the idea to capture SIP traffic from a remote host (SIP Proxy, Gateway, etc) and show up alive SIP messages about an specific dialog (filtered by From SIP user) to help our tech support team to debug SIP transactions in a friendly way.
There are 3 peaces of software in this process, 2 of them was created by us:
1. ngrep: Created by Jordan Ritter - http://ngrep.sourceforge.net
ngrep strives to provide most of GNU greps common features, applying them to the network layer. ngrep is a pcap-aware tool that will allow you to specify extended regular or hexadecimal expressions to match against data payloads of packets. It currently recognizes TCP, UDP and ICMP across Ethernet, PPP, SLIP, FDDI, Token Ring and null interfaces, and understands bpf filter logic in the same fashion as more common packet sniffing tools, such as tcpdump and snoop.
2. siptraced: Created by Devel-IT - http://www.devel.it
siptraced is a perl daemon who reads a ngrep log file and push each line on a TCP port, so every one connected on this port will listen all traffic captured by ngrep (dangerous and perhaps a waste of bandwidth). There is no user/IP authentication yet.
3. WIST: Created by Devel-IT - http://www.devel.it
WIST is a PHP Web Interface who permits you to connect on a remote host/port and listen/filter a SIP dialog of an specific SIP From number, avoiding to listen all captured traffic pushed by siptraced. The STOP control is done by browsers stop button. The output is colorized and "Call-ID" tag is highlighted to make it simple to be located. You can run WIST on any host running a Web Server with PHP >= 4.0.x and authorized to connect on siptraced remote TCP port.
There is no guarantee about our softwares, use it by your own risk. Read the source code first, if you didnt understand it dont use it!
Enhancements:
- Minor bugfixes.
- Shows error messages formatted in red.