Free help people software for linux

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

SVK::Help::Environment is a list of svks environment variables.

A number of system environment variables influence how svk runs. Below is a complete list of variables you can use to alter svks behavior.

All Platforms

$SVKROOT

Unless you tell it otherwise, svk stores your configuration and repository in $HOME/.svk. If you set SVKROOT to a path on disk, svk will look there instead of in $HOME/.svk.

$SVN_EDITOR / $EDITOR

Sometimes, svk needs to pop up a text editor. svk first tries to launch the editor specified in $SVN_EDITOR and falls back to $EDITOR if thats not defined.

$SVKDIFF

If youd prefer to use an external "diff" tool instead of svks builtin diff library, set this variable to your tools name or path.

$SVKMERGE

svk lets you resolve conflicts, interactively, with a text editor or use an external diff tool. Out of the box, svk comes with support for the following merge tools:

AraxisMerge
Emacs
FileMerge
GtkDiff
Guiffy
GVim
KDiff3
Meld
P4WinMerge
TkDiff
TortoiseMerge
Vim
XXDiff

If you want svk to spawn a specific merge tool, set this variable to the tools name.

$SVKRESOLVE

If you set this variable, svks interactive resolver will always perform the command its set to. For more details about the commands available in svks interactive resolver, type perldoc SVK::Resolve.

$SVKPAGER

When svk needs to pipe long output through a pager, it uses $SVKPAGER to send the output to your display. If this variable is not set or set to something thats not executable, the output will not be paged. svk ignores your $PAGER setting, so you must explicitly set $SVKPAGER if you want paging.

$SVKPGP

svk supports signing and verifying changesets using the Gnu Privacy Guard. By default, svk tries to run the first program called gpg in your path. To tell svk to use a specific gpg executable, set this variable to the executables name or path.

$SVNFSTYPE

By default, svk creates its local repository as a fsfs repository when running on Subversion 1.1 and newer. On Subversion 1.0, SVK defaults to bdb. To explicitly specify a repository type, set this variable to fsfs or bdb.

$SVKNOSVM

To be able to talk to a remote Subversion server, svk needs the SVN::Mirror perl package installed. If you have SVN::Mirror installed, but want svk to operate as if you didnt, set $SVKNOSVM to a true value.

PPTools contains several tools designed to ease the life of people working in the Pulsed Power field. It can also be useful for people working in electronics.
PPTools contains an RLC circuit solver, a resistor color coding solver, a liquid resistor solver, an inductance calculator, and a skin depth effect calculator. It should greatly help when doing quick calculations for the design of experiments, or when analyzing experimental results.
Main features:
- Solving of RLC circuit: give all parameters but two, solve the two unknowns!
- Resistors color coding: enter the color code, read the resistance value! Or enter the resistance you need, then read the closest color code!
- Liquid resistors solver: give all parameters but one, solve the unknown!
- Inductances calculator: select the geometry, enter the parameters, then read the associated inductance and capacitance! (flux leakage coefficients included, according to Knoepfel calculations)
- Skin depth calculator: select the applied signal shape, select the electrodes materials, give all parameters but one, solve the unknown!
- Help window describing all the features and giving details about the calculations (in About tab).
Enhancements:
- The liquid resistors calculator now gives correct answers and more solutions are available.
- The resistor color code solver has been almost totally rewritten and is now much more accurate and smart.
- The inductance/capacitance calculator was previously wrong for some capacitance calculations; now it is either correct (and proven) or a warning is displayed.
- The documentation has also been updated.

SVK::Help::Intro is a introduction to svk.

svk is an open source distributed version control system which is designed to interoperate with Subversion. Like other version control systems, it keeps track of each change you make to a project and allows you to maintain multiple parallel tracks of development. svk also has a number of powerful features which are rarely found in other version control systems.

svk has been designed from the ground up to support development models that are simple and intuitive for software developers. It has advanced smart branching and merging semantics that make it easy to maintain multiple parallel lines of development and painless to merge changes across branches. svks built in patch manager makes it easy for non-committers to share changes among themselves and with project maintainers.

svk provides powerful support for distributed development. Every svk client is capable of fully mirroring remote Subversion repositories so that you have full access to a projects history at any time, even when they are off the network or on the wrong side of a firewall. You can branch a remote project at any point in that projects history, whether or not you have write access to that projects repository. Later, you can integrate changes from the projects master server (usually with a single command) or push your branch up to another Subversion repository.

editApage.org is a simple and flexible tool that helps Web designers and people who yearn for control over their websites.

editApage.org project provides the ease of use of Blogging without forcing the end result to resemble a diary.

How does it work?

1. Point editApage.org to any URL on the web.

2. editApage.org loads a copy of the rendered source, and lets you choose which parts youd like to make editable.

3. Enter the FTP settings for the pages final destination, and make some choices on who should be able to edit this page.

4. Enter the pages URL into editApage.org, preview changes youre making, and publish to your live box. Its all the ease of blogging, with none of the forced architecture.