Free help desk software wiki software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

KDE Personal Wiki engine for KDE, made for only personal use. Consider it a replacemente of KNotes and such apps.

You can create/remove pages, links between pages are automatically created.

I hope you like my first app.

GeboGebo is a wiki system written for tdbengine. It stores all data in a local database structure and thus provides an indexed fulltext search.
GeboGebo is available for free download. It runs on Linux and with a little handwork on Windows 32-Bit as well. The name GeboGebo derives from the Germanic rune gebo, which means as much as "Giving and taking". This is the philosphy of a WikiWiki and is so perfectly with this name.
Due to massive spamming we decided to lock pages for anonymous edit. If you would like to test GeboGebo please register and then login or use the user account "Guest" whose password is "Guest". The sandbox is waiting for you to play around.
For installation of GeboGebo:
Ensure you have a working tdbengine installation. If you dont, better read those Link instructions or this Link German tutorial for IIS setup (with loads of screenshots).
unpack the gzipped tar-archive into your www-root directory
enter the gebo directory on console and run ./make.sh
open your web browser and enter the URL leading to your GeboGebo installation directory
Main features:
- The Automatic Link System links pages by their names without explicitely having to be marked as link
- GeboGebo stores all data in a database structure providing high performance data access by using intelligent indexes.
- brings its own mini http server which makes installation very easy
- The indexed fulltext search makes information retrieval a breeze.
- Pages can be renamed at any point of time, without any loss of information.
- All activities get locked and earlier revisions of pages can be restored from each pages infinite history.
- GeboGebo is capable of providing all information as static pages for faster read access and better indexing possibilities for 3rd party diggers.
- The user management is simple but effective: allow or disallow anonymous access in whole or for several pages and enable or disable self registration of new users.
- The User list provides information on registered users and points to their personal wiki pages.
- A list of missing and a list of unreferenced pages help filling content gaps in your wiki
- Fill a blacklist with patterns of wiki page names that may not be edited, if already existing, or even may not be created, if they do not already exist.
- File and Image uploading makes GeboGebo the perfect system for your simple document management.
- Users can subscribe to pages and get informed via EMail when those pages are changed.
- RSS feeds for your news aggregator
- Namespaces support you in dividing your Wiki into independend sections.
- Macros and plugins open all possibilities of tdbengine programming to you and your Wiki
- Link meatball>InterWiki links help you to reference information in other widely known wikis
- GeboGebo is released under the terms of the GNU General Public License (GPL).
Enhancements:
- due to a missing sub directory the minihttp server could not start before gebogebo had been running at least once on another web server before. Fixed.
- new switch CreateStaticIndex in the configuration now allows decisions made concerning the automatic index.html file creation (thanks for the tip to Malcolm)
- bug fix for the subscription list which before returned a blank page caused by an internal error (thanks to Malcolm)

Wikepage is a 25kb small wiki/personal site builder.

Wikepage Wiki project has i18n support, multi-language site support, password protected pages, table support, CSS styling, file upload, and a lot of other features.

ERFAN WIKI is powerful wiki engine without database supporting smart search, smart backup, wikipedia syntax, template, nice printable version, language and multiuser. Plus an easy and secure installer.
Main features:
- Multi Language
- Template Support ( full CSS )
- WikiPedia Syntax Support
- Auto Thumbnail Generator
- Smart Search
- Smart Backup
- Printable Output
- User Management
- Database Free
- Easy Installer

Gesk work is a short cut of desk work.

Application is for calculate times (sum) spend end on work on some tasks.

You can manage projects make backups and generate simple html contains from list of task time o start, end, state,... sum time and so one.