Free help desk software solution software for linux

timeclock software is an application for employees to use as a timeclock. An employee time and attendance system keeps track of when your employees sign in and out of work.

This information can then be compiled to produce the total hours worked and the amount that the employees should be paid.

Timeclock-software.nets free software product will be a simple solution to allow your employees to record their time in one central location for easy access.

Call center software is one of the most important aspects of any call help center, being able to track and manage calls can be the key to high customer safisfacation. Our 100% free call center software solution is based on php and the mysql database.
A call center is a place where customers calls are handled by an organization, usually with some amount of computer automation.
Call center refers to the IT function or process applied to support tasks across all operations. A method of Dealing with incoming calls and requests in a customer service environment.
Enhancements:
- A problem with the change password function was fixed to improve the error messages.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

Help Center Live software strives to be the best on-line customer service application available. The modular construction allows add-ons to be crafted for most any situation.
HCL has a strong following due to its speed and robust capability. Current goals are to enhance administration and further enhance the module system of HCL, to bring it to the forefront of live CRM.
Enhancements:
- Provided work around for PHP 5.2.2 bug in core.
- An issue with initiated chats not working was fixed by putting more real-world timeouts into the configuration.
- More bots were added to the bot killer.
- An issue with setup was fixed wherein setup would fail at stage four in some situations.
- Some SQL issues were fixed.
- A bug in the Portuguese language file was fixed.
- A couple of bugs in setup were fixed.
- A bug in the saving of transcripts which affected certain character maps was fixed.
- A config option to prevent operators from being able to delete transcripts was added.
- The Smart template system was updated.
- The phpmailer class was updated.

Service Management Software Solution manage your service and repair including work orders, service scheduling, service calls, preventative maintenance, and customer contact information.
Service Management Software is the ideal free solution for any service oriented business.
Web-based interface using php and mysql, can be setup as part of your web site so it can be accessed from anywhere. Help create service efficiencies, increase service quality, and streamline your service operations.
Enhancements:
- This release cleaned up most of the library files to remove extra code lines that were no longer needed.

Menus de ElOtroLado provides a menu with access to EOL and Cineol Forums is created near the Help Menu.