Free help desk software open source software for linux

HCS Open Source Project consists of a do-it-yourself home automation hardware and software system.

The HCS Open Source Project is a stand-alone home automation control system which consists of hardware (main controllers and remote networked controllers) and software to monitor and control various devices around your house.

The current plans support using wired and wireless X10 modules, as well as analog, digital, and voice input and output. Once the HCS is programmed, the use of a PC is not required.

CS stands for Home Control System. Originally designed by Steve Ciarcia for the article "Home Run Control System" for Byte magazine.

What is the HCS II? The HCS II is an expandable, network-based (RS485), intelligent-node, industrial-oriented supervisory control system intended for demanding home control applications.

The HCS incorporates direct and remote digital inputs and outputs, direct and remote analog inputs and outputs, real-time or Boolean decision event triggering, X-10 transmission and reception, infrared remote control transmission and reception, remote LCD displays, and a master console.

The HCS II system architecture consists of a central supervisory controller (SC) connected to up to 32 other functional modules (called links) via a RS485 serial network. The SC and the COMM-Links can operate independently and dont need each other to function.

This allows easy testing or incorporation as intelligent subsystems in other control equipment. Initially the subsystems links all shared a comon 8031 controller board (generically called a COMM-Link) with the I/O customized for each application.

Quake II Open Source project consists of the open source extended version of Quake II from Id.
Quake II Open Source is the open source version of the commercial first person shooter Quake II.
It has been updated from the commercial version for security, performance, and functionality.
For this to be of any use, you _must_ own a copy of Quake 2. The demo would also work, but you might as well buy the full thing now.
These modifications are intended for Linux users, as I do not have have access to other platforms.
Be sure to install SDL 1.2 (http://www.libsdl.org) if you want to use the softsdl or sdlgl drivers, or the sdlquake2 binary.
make will, by default, build both the debug and release files.
To build just the optimized binaries: make build_release
The resulting binaries are then put in releasei386.
System requirements:
- SDL

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

GroundWork Monitor Open Source is a complete availability monitoring solution that ensures IT infrastructure uptime while identifying issues before they become real problems.

Unifies best-of-breed open source tools - Nagios*, Nmap, SNMP TT, PHP, Apache, MySQL and more — through PHP/AJAX-based components and an integrated user interface to deliver the extensible functionality you require.

The Open For Business Project is an open source enterprise automation software project licensed under the MIT Open Source License.
By open source enterprise automation we mean: Open Source ERP, Open Source CRM, Open Source E-Business / E-Commerce, Open Source SCM, Open Source MRP, Open Source CMMS/EAM, and so on.
Main features:
- advanced e-commerce
- catalog management
- promotion & pricing management
- order management (sales & purchase)
- customer management (part of general party management)
- warehouse management
- fulfillment (auto stock moves, batched pick, pack & ship)
- accounting (invoice, payment & billing accounts)
- manufacturing management
- general work effort management (events, tasks, projects, requests, etc)
- content management (for product content, web sites, general content, blogging, forums, etc)
- and much more all in an open source package!

OS-ELN is an Electronic Lab Notebook which you can freely download and use.
OS-ELN is deliberately simple; fully-fledged commercial ELNs are necessarily much more complex. As such, OS-ELN is a good teaching tool and a place for experimentation with ELN technology and concepts.
Users can sign up for an ELN, within which they can record their experiments, and you can attach files as part of an experiment. With knowledge of Zope, you can expand the system as you wish, for example to change the look & feel, to access relational databases, add other content to experiments, etc.
Version restrictions:
- You would be very unwise to use OS-ELN to document work that may lead to a patent claim (or defend against a patent infringement action) or for work that may be regulated (by, for example, the FDA). You should either buy a commerical ELN or use paper.