Free ez ticket software for linux

EZ-Ticket provides a multi-user, Web-based ticket/issue tracking system.
EZ-Ticket is a Web-based ticket tracking system, built with simplicity in mind. Unlike other ticket systems, this ticket system has the same functionality that other ticket systems have, without all the complexity, making its use efficient and effective.
INSTALL:
-Unpack the tar file in your document root
-Make sure php is enabled
-use a web browser to hit doc root of the ezt-#.#.# dir. This will start the installer
-follow the installer instructions
-remove the install/ directory
Enhancements:
- cleaned up skin includes
- finished installer
- created basic readme
- cut initial release 0.01
- Implimented e-paging system
- got exporing to work (CSV)
- sticky/announce tickets working
- ticket escalations implimented
- Ported to arrays for selection queries, this allows multiple owners, priorities, etc to be selected
- Implimented "next page" links
- MANY other things
- cleaned up profile.php and added hooks for adding users
- added checks so regular users cant reopen tickets (only admins)
- added sticky ticket support (old PTR announce feature, but a little different)

Ticket-IT is a tool for the creation, management, and accompaniment of tickets.
Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several departments.
Ticket-IT has resource of easy utilization, concentration display and distribution of information, making possible its total adaptation to most distintc institutes and applications, being a perfect tool to HelpDesk, CallCenter and online support.
Main features:
Control and management of access
- User registration;
- Group registration;
- Access permission and actions based in group;
- Schedule of events;
- Users profile, top-configured;
Integration among sectors/departments
- Control of context categories, making possible the organization and cataloging of calls (tickets) being made or already made;
- Assign of users group per categories;
- Forwarding ticket to outer users that will be able to display calls and post comments;
- Partial or total ticket forwarding, making possible to manage information and function of the contributors of your company;
Information distribution
- Alerts via e-mail about create, opening, proceeding, close and re-opening or comments of tickets to those involved in categories;
- Main display of personal tickets, or collaborating, getting fast access to tickets, making service easier;
- Exchanging information based in a simple fulfilling of information, which due to Ticket-IT utomation, distribute it to those involved in the process;
- Protocol forwarding to outer agent access (customers, reps, etc) without the necessity of user and password;;
Enhancements:
- This release implements a Web installer and an option for personalization of the feedback message.
- The item "User of Companies" has already been implemented, along with its existing resources.
- A mask was applied (ticket comments and feedback) for guest users, so they will see the groups name instead of the users name in comments.
- Some minor bugs have been fixed.
- The gettext internationalization schema has been finished.
- The English (US) translation is done.
- There are some visual improvements.

easy TicketManager project is a system for managing customer requests (trouble tickets or similar) for a group of users.
Each ticket is assigned to a customer and a carer who is responsible for handling this ticket. Tickets can be organized in folders or by categories and can have notes attached to them.
Enhancements:
- You can manage tickets and define a workflow to handle these items.
- The installer has been improved, as well as the plugin concept.
- The following plugins are shipped and installed automatically: notes management, bookmarks management, and the ticket plugin.

Ticket linker software contains a set of various plugins for integration of Cerberus Helpdesk system with other systems. A DokuWiki plugin is currently avaiable.

The Bluetail Ticket Tracker (BTT) is a system for creating, storing and keeping track of tickets. A ticket describes an issue of some sort.

It can, for example, be a Trouble Report or a ToDo note. It is available for use (and distribution) under the GNU Public License.

The users of BTT are divided in four different user categories: Staff, Friend, Customer and Anonymous. The access to the data stored in BTT can be tailored for the Friend, Customer and Anonymous groups, while the Staff group has full access rights. This (hopefully) allows BTT to be used both for Open Source Projects as well as in more commercial settings.

In an Open Source Project:

* one or several people (Staff) hosts a site which runs the Ticket handling for a certain application
* a number of people (Staff + Friends) collaborates in the development which also include Ticket handling
* anyone else interested (Customer or Anonymous) may want to check the status of the Tickets (e.g Trouble Reports)

In a commercial setting:

* a company (Staff) runs the Ticket tracker as an aid in their product development.
* the company may be spread geographically or may have development partners (Friends)
* the customers can report problems and track the progression (Customer)

A ticket consists of a number of fields, e.g denoting a release name, component name, responsible person, staus, priority, etc. The actual field values is defined by the Staff when the Bluetail Ticket Tracker is setup. The daily operation of BTT includes creation, editing, searching and viewing of tickets.

The users can also activate the mail alert function which will send a mail to the user when, for example, a new ticket as been assigned to the user.

BTT can also store information about customers which can be useful in a support desk scenario. This makes it possible to connect a ticket with a particular customer. It is also helpful in a support desk scenario where the support engineer quickly need to find information about a customer.

BTT can also store more general information. This Knowledge Base consists of a mail store and a information store.

The mail store makes it possible to retrieve mails (from a POP3 account) and store it locally in a BTT directory. Stored mails can then be searched, viewed and turned into tickets.

The information store is divided in two parts, one external (for users/customers) and one internal (for staff/friends). The external area can for example be used for creating a FAQ (Frequently Asked Question), a HOWTO area. The internal knowledge base is intended for the Staff and/or Friends, and may for example store information such as address lists, how to fill in the expenses form, or contain description of the work process, etc.

Currently BTT supports English, French, German, Spanish and Galician. Adding new languages is easy, one language definition file has to be created with a translation of all text that can be displayed. (If you do this, make sure to send the new language file to the maintainers so that it can be incorporated into the standard release).

Tickets can also be retrieved and stored via a Unix command line interface.

eZ components project is an enterprise-ready, general-purpose PHP platform.
As a collection of high-quality independent building blocks for PHP application development, eZ components will both speed up development and reduce risks.
An application can use one or more components easily, as they all adhere to the same naming conventions and follow the same structure.
All components are based on PHP 5.1, except for the ones that require the new Unicode support that will be available from PHP 6 on.
Main features:
- Designed for enterprise PHP application development
- Open source and licensed under the New BSD license
- Clear IP rights
- Thoroughly documented
- Developed, supported and maintained by eZ systems
As the developers of eZ publish, one of the largest enterprise PHP applications in the world, eZ systems has over several years been developing enterprise PHP applications.
During the development of eZ publish eZ systems has been writing all the needed general libraries itself instead of reusing existing libraries. Quite a few other PHP projects are also doing the same. There are several reasons for this, like lack of documentation, quality of code, lacking functionality, unclear IP rights or inconsistencies between the libraries. eZ systems has the experience and resources to make such a product as well as the need for it.
The eZ components are developed with interoperatibility and a clean design in mind, allowing its users more flexibility and freedom, while keeping a consistent and well documented API. It is thouroughly documented, New BSD licensed with clear IP rights and available free of charge.
eZ systems has a dedicated team of professional developers for developing, maintaining and supporting eZ components. This will ensure that eZ components will be an active project for the future, making them a safe choice for PHP application developers to rely on.
Enhancements:
- The Graph component renders statistical data into 2-D and 3-D charts and graphs like bar, pie, and line charts.
- The SignalSlot component implements a kind of Subject-Observer pattern for object-oriented application design.
- Designed after Qts Signals and Slots mechanism, it gives you a handy tool for inter- and intra-object communication.
- The Url component conveniently extracts data from URLs and similarly creates URLs.
- This mechanism is commonly used in controller parts of a Model-View-Controller (MVC) implementation.

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Main features:
- RT is your organizations focal point for tracking tasks, issues, knowledge, and collaboration.
- Its easy to submit, assign, prioritize, search, escalate, and report on issues.
- RT keeps track of each tickets full history and metadata to help your organization better retain knowledge and analyze trends.
- RT can track multiple projects for multiple teams within a single installation.
- RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
- Its easy to record private comments that are not available to end-users.
- RTs web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
- Users can save and edit queries later, using their browsers "bookmarks" feature.
- Users dont need to do anything special -- they can just send email to RT. RT will take care of thanking them for their message, automatically routing it to the appropriate staff, and making sure all future correspondence gets to the right place.
- RT provides a simple, self-service interface that allows end users to view their own active and resolved tickets online.
- RTs web interface is designed to be easy to use from any browser. Just working in Internet Explorer and Netscape isnt enough. Your staff need to be able to get work done anytime, anywhere.
- Whether you use Windows, MacOS or Unix, your staff already have everything they need to access RT.
- RT works great from a handheld or screen-reader (for the blind.) Best Practical is working with users to ensure that a future release is fully compliant with Section 508 accessibility requirements.
- A powerful new command-line interface that allows power users to quickly and easily work with RT, even if theyre out of the office is currently available for testing by the public.
- Youve got customers around the world. RT lets you interact with them in their own language. Internally, RT converts all data to UnicodeTM, so you can respond to users in their native tongue, but work in yours.
- Youve got staff around the globe. RTs web interface has been fully internationalized. Right now, RT speaks English, German, French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional Chinese, and Simplified Chinese. Adding new languages is a breeze, if you need something RT doesnt support yet. On login, RT automatically detects which language each user prefers, so staff members can collaborate even if they speak different languages.
- Unlike costly proprietary issue tracking systems, an administrator can have a basic RT system up and running in an afternoon.
- RT is built to be useful right out of the box. You dont need expensive consultants
- Theres no client software to manage or keep up to date. Your existing web browser and email clients are all you need.
- RT is written in object-oriented perl. Not only do you get the complete source code to the product with every download, but your staff can begin customizing RT to meet your needs within hours.
- RTs web interface and mail gateway are built on top of the same API we publish for you to write your own tools on top of. The interface is documented and there are numerous third party tools to use as examples and templates.
- Every organization needs to track specialized data. RT lets you define list-based and freeform custom fields to help track your tickets. Once you create custom fields, its easy to search on them, just like RTs predefined fields.
- All of RTs mailing rules are based around a powerful custom business logic system called "Scrips." Scrips make it easy for a local administrator to make RT do ANYTHING whenever a ticket is created or updated, without making it hard to upgrade.
- RTs entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RTs look and feel to better fit your organization.
- If you dont want to radically change RTs interface, you can add your own components to RTs pages. A web callback system lets you drop miniature templates into RTs web pages.
- If you need even more power, "Code overlays" let you customize RTs internal behaviour without touching RTs core libraries.
Enhancements:
- This release includes numerous small cleanups and improvements.
- It fixes the dreaded "infinite relogin" bug.