Free email based help desk software software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

PHD Help Desk provides help desk registry and follow-up software.
PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit.
Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet.
Enhancements:
- Now the operators belong to a sector, in the same way that the users belong an area.
- The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21.
- The ticket is now initialized as "private" by default.
- Only the operators can change this state.
- Two bugs in the support request that prevented the input of the request into the ticket database were corrected.

The Email Server is designed to provide services offered by its commercial email products, such as IMAP/POP services, Web-Based Email Interface and Administration, Mail Filtering, Spam Blocking and Directory-Based Authentication and Addressbooks.
RH Email Server is fine for businesses and organizations of all sizes. Multiple commercial and educational installations are already using this project. The largest current user load that has been reported is 7,000 + users.
Interoperability between RHSD projects such as the RHSD Email Server and the RHSD Domain Controller will allow for use of Single-Sign On. RHSD also utilizes IETF Standardized projects and therefore will be compatible with any Directory system compatible with LDAP v.3.
Main features:
- Web-Based Email Client for Users
- LDAP Directory / Authentication
- Mail Filtering
- Addressbooks
- Web-Based Administration Tools
- Role-Based Tool Delegation
- Spam Blocking

morigin email classifier is a filter that classifies and tags email messages based on the DNS information of the system submitting the mail to your organization.

morigin email classifier can then be used to improve upon existing spam filters such as SpamAssassin.

KMail Power Tools is meant to be a suite of enhancements to KMail and may be other mail user agents.
It is currently composed of only one (perl) script that acts as a filter (take input from stdin, outputs the modified mail to stdout), adds dialog boxes to kmail, and allows the user to:
- remove all attachments from an email (no user interaction),
- remove selectively attachments, after asking the user,
detach (i.e. save then remove) any attachment to a directory chosen by the user,
- hence reducing the size of your mailbox, while allowing you to backup important attached files.
All these actions are logged within a sentence in the mail body (see below).
Note: removing and detaching is already supported by Thunderbird, but my favourite mailer program is KMail, then...
How it works
KMail allows the definition of filters (like any other email program), but you can define filters:
- which are launched manually,
- which can be programs reading your email on stdin and outputing the result on stdout (or "pipe through").
So I had the idea to use this in order to enhance KMail, and allow it to remove and detach attachments: kmailpt will read and interpret the email (thank you Perl MIME::Parser), then depending on the command line switches, popup a dialog box to ask the user for a directory where to save attachments, and ask him which attachment to remove/detach (thank you Kdialog!).
Also, the sentence "[Attachment removed by jice (26/02/2007 20:33:01): bill.zip]" will be added to the mail body. When you detach an email, it will add a similar sentence, and if the mail body is html, you will even get a link to the new location of the file: "[Attachment saved by jice (26/02/2007 20:36:17) to heavenly.gif]", on which you can even click in order to view the detached file. For text/plain messages, the sentence will be something like: "[Attachment saved by jice (26/02/2007 20:36:17) to file:///home/jice/Images/heavenly.gif]" (unfortunately, although kmail renders http:// or ftp:// urls as links, file:// are not (yet?) - I should enter a bug on bugs.kde.org for this...).
Should you want to know the currently available command line switches, here is the help:
Usage: kmailpt [options]
kmailpt takes an email on stdin, performs actions based
on this mail, then output an email on stdout.
Without any option, it will remove any file attached.
Options:
-d detach the attachments (save and remove)
-q ask which attachment to remove
-h prints this help

Email::FolderType::MH is a Perl class to help Email::FolderType recognise MH mail directories.

SUBROUTINES

folder_type < path >

Automatically detects what type of mail folder the path refers to and
returns the name of that type.

It primarily bases the type on the suffix of the path given.

Suffix | Type
--------+---------
/ | Maildir
/. | MH
// | Ezmlm

In case of no known suffix it checks for a known file structure. If that
doesnt work out it defaults to "Mbox" although, if the "Mbox" matcher
has been overridden or the default changed (see DEFAULT MATCHER below)
then it will return undef.

matchers
Returns a list of all the matchers available to the system.

DEFAULT MATCHER

Currently the default matcher is "Mbox" and therefore it is always
checked last and always returns 1.

If you really want to change this then you should override
"Email::FolderType::Mbox::match" and/or change the variable
$Email::FolderType::DEFAULT to be something other than Mbox.

use Email::FolderType;
use Email::FolderType::Mbox;

$Email::FolderType::DEFAULT = NewDefault;

package Email::FolderType::Mbox;
sub match { return (defined $_[0] && -f $_[0]) }

package Email::FolderType::NewDefault;
sub match { return (defined $_[0] && $_[0] =~ m!some crazy pattern!) }
1;

Email::Store::DBI is a Perl module for database backend to Email::Store.

SYNOPSIS

use Email::Store dbi:...;

This class is a subclass of Class::DBI and contains means for Email::Store-based programs to register what DSN they wish to use. It also provides for building database tables from schemas embedded in the DATA section of plug-in modules, using Class::DBI::DATA::Schema.

"Email::Store" is the ideal basis for any application which needs to deal with databases of email: archiving, searching, or even storing mail for implementing IMAP or POP3 servers.

"Email::Store" itself is a very lightweight framework, meaning it does not provide very much functionality itself; in effect, it is merely a Class::DBI interface to a database schema which is designed for storing email. Incidentally, if you dont know much about "Class::DBI", youre going to need to in order to get much out of this.

Despite its minimalist nature, "Email::Store" is incredibly powerful. Its power comes from its extensibility, through plugin modules and hooks which allow you to add new database tables and concepts to the system, and so access the mail store from a "different direction". In a sense, "Email::Store" is a blank canvas, onto which you can pick and choose (or even write!) the plugins which you want for your application.

For instance, the core "Email::Store::Entity" plugin module addresses the idea of "people" in the email universe, allowing you to search for mails to or from particular people; (despite their changing names or email addresses) "Email::Store::Thread" interfaces "Email::Store" to "Mail::Thread" allowing you to navigate mails by their position in a mail thread; the planned non-core "Email::Store::Plucene" module plugs into the indexing process and stores information about emails in a Plucene search index for quick retrieval later, and so on.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements