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dl Download Ticket Service 0.1
dl Download Ticket Service project is a minimalist and rough download ticket service with automatic expiration, written in PHP. more>>
dl Download Ticket Service project is a minimalist and rough download ticket service with automatic expiration, written in PHP. Ive been using this service as an email-attachment replacement for my company, but there are no plans on extending it. It will remain minimal: no fancy features, just bug fixes.
Installation:
Copy the "htdocs" directory to a directory of choice under your web server. Configure the needed parameters inside "include/config.php" to reflect the external url, main password, etc. The "include" directory must not be accessible: if you use apache, the included .htaccess file should be sufficient; consult your web server documentation otherwise.
A spool directory outside of the web server root must be accessible to the web server process. In the example "include/config.php" this is configured as "/var/spool/dl". If you web server runs as "nobody:nogroup", issue:
mkdir -p -m770 /var/spool/dl
chgrp nogroup /var/spool/dl
to create correctly this directory.
The maximal upload limit is determined by several PHP configuration parameters:
file_uploads: must be "On".
upload_tmp_dir: ensure enough space is available.
upload_max_filesize: change as needed.
post_max_size: must be at least 1M larger than upload_max_filesize.
The upload limit as shown in the submission form is determined automatically from the upload_max_filesize parameter. You can also set these parameters with ini_set() inside "include/config.php" or through apaches directives to localize them to the installation path.
There are several bugs in the dba_open() function in PHP 4.x which cannot be fixed. If you can, upgrade PHP to at least 4.3.5. If you cannot upgrade, you need to configure the "$dbHandler" parameter to something available to your PHP installation (usually db3/db2/dbm) and use the Berkeleys DB "db4_load" utility to create an empty database:
echo | db4_load /var/spool/dl/data.db
echo | db4_load /var/spool/dl/user.db
chmod 770 /var/spool/dl/*.db
chgrp nogroup /var/spool/dl/*.db
Depending on your system, you may have to use "db3_load/db2_load/etc" instead of "db4_load". Sometimes these utilities are part of "db*-util" packages under several linux distributions. If you have PHP 4.3.5 or greater, this is done automatically.
Ticket expiration is performed automatically when any web page is requested. This means that expired downloads will still occupy space on the spool directory until a web page is first serviced. If you need to ensure that the spool is purged regularly (for very low traffic servers), setup a scheduled job that requests the "http://dl.example.com/d/" page. Under UNIX, setup a cron entry like this:
0 0 * * * wget -q -O /dev/null "http://dl.example.com/d/" > /dev/null
Version restrictions:
- Tested with all mayor and minor browsers.
- Tested with PHP 4.2/4.3.
- Byte ranges are currently not supported.
- The submit button is not disabled correctly with Internet Explorer 6 (works on other graphical browsers however).
<<lessInstallation:
Copy the "htdocs" directory to a directory of choice under your web server. Configure the needed parameters inside "include/config.php" to reflect the external url, main password, etc. The "include" directory must not be accessible: if you use apache, the included .htaccess file should be sufficient; consult your web server documentation otherwise.
A spool directory outside of the web server root must be accessible to the web server process. In the example "include/config.php" this is configured as "/var/spool/dl". If you web server runs as "nobody:nogroup", issue:
mkdir -p -m770 /var/spool/dl
chgrp nogroup /var/spool/dl
to create correctly this directory.
The maximal upload limit is determined by several PHP configuration parameters:
file_uploads: must be "On".
upload_tmp_dir: ensure enough space is available.
upload_max_filesize: change as needed.
post_max_size: must be at least 1M larger than upload_max_filesize.
The upload limit as shown in the submission form is determined automatically from the upload_max_filesize parameter. You can also set these parameters with ini_set() inside "include/config.php" or through apaches directives to localize them to the installation path.
There are several bugs in the dba_open() function in PHP 4.x which cannot be fixed. If you can, upgrade PHP to at least 4.3.5. If you cannot upgrade, you need to configure the "$dbHandler" parameter to something available to your PHP installation (usually db3/db2/dbm) and use the Berkeleys DB "db4_load" utility to create an empty database:
echo | db4_load /var/spool/dl/data.db
echo | db4_load /var/spool/dl/user.db
chmod 770 /var/spool/dl/*.db
chgrp nogroup /var/spool/dl/*.db
Depending on your system, you may have to use "db3_load/db2_load/etc" instead of "db4_load". Sometimes these utilities are part of "db*-util" packages under several linux distributions. If you have PHP 4.3.5 or greater, this is done automatically.
Ticket expiration is performed automatically when any web page is requested. This means that expired downloads will still occupy space on the spool directory until a web page is first serviced. If you need to ensure that the spool is purged regularly (for very low traffic servers), setup a scheduled job that requests the "http://dl.example.com/d/" page. Under UNIX, setup a cron entry like this:
0 0 * * * wget -q -O /dev/null "http://dl.example.com/d/" > /dev/null
Version restrictions:
- Tested with all mayor and minor browsers.
- Tested with PHP 4.2/4.3.
- Byte ranges are currently not supported.
- The submit button is not disabled correctly with Internet Explorer 6 (works on other graphical browsers however).
Download (0.010MB)
Added: 2007-06-18 License: BSD License Price:
861 downloads
Download Youtube video 0.1
Download Youtube video is a Konqueror service menu to download and encode youtube videos. more>>
Download Youtube video is a Konqueror service menu to download and encode youtube videos.
This is a hack of another service menu that stoped working (at least for me): http://www.kde-apps.org/content/show.php?content=37509
Main features:
- Download videos with the KDE file copy dialog instead of using KGet
- Automatically encode videos with mencoder, or just download
You can use ffmpeg too, just comment out the right lines in the python file, Im unable to encode some videos with ffmpeg, so mencoder is the default
<<lessThis is a hack of another service menu that stoped working (at least for me): http://www.kde-apps.org/content/show.php?content=37509
Main features:
- Download videos with the KDE file copy dialog instead of using KGet
- Automatically encode videos with mencoder, or just download
You can use ffmpeg too, just comment out the right lines in the python file, Im unable to encode some videos with ffmpeg, so mencoder is the default
Download (0.002MB)
Added: 2006-06-26 License: GPL (GNU General Public License) Price:
730 downloads
LaTeX Service 0.1
LaTeX Service project is a small service which converts LaTeX into an image. more>>
LaTeX Service project is a small service which converts LaTeX into an image.
It returns a LaTeX rendering of selected text as a TIFF image.
Enhancements:
- Many things could be improved, its just a 0.1 release... but it works
<<lessIt returns a LaTeX rendering of selected text as a TIFF image.
Enhancements:
- Many things could be improved, its just a 0.1 release... but it works
Download (0.009MB)
Added: 2006-10-19 License: GPL (GNU General Public License) Price:
1101 downloads
Download Machine 0.2
Download Machine provides a noninteractive, nongraphical, pure Java batch file downloader. more>>
Download Machine provides a noninteractive, nongraphical, pure Java batch file downloader.
Download Machine is pure Java daemon that watches queue files for changes. If a new entry is available, DM will download it. Queue files are just URL lists. DM fully supports the HTTP, FSP, and FTP protocols.
Main features:
- Design goals
- Non graphical
- Non interactive
- Relieable downloads
- Queued downloads
- Portability (uses Java)
- Simple to use
- Resume interrupted downloads
- Transports
- Support for HTTP/1.1 protocol
- Support for HTTP/1.0 protocol
- Support for FTP protocol
- Support for FSP protocol
- Custom headers
- Fake user-agent header
- Custom referer header, configurable per URL
- Custom cookie header, configurable per URL
- Other features
- Can check in different directories if we already have downloaded file (configurable by wildcard)
- Can move downloaded file to special directory (configurable by wildcard)
<<lessDownload Machine is pure Java daemon that watches queue files for changes. If a new entry is available, DM will download it. Queue files are just URL lists. DM fully supports the HTTP, FSP, and FTP protocols.
Main features:
- Design goals
- Non graphical
- Non interactive
- Relieable downloads
- Queued downloads
- Portability (uses Java)
- Simple to use
- Resume interrupted downloads
- Transports
- Support for HTTP/1.1 protocol
- Support for HTTP/1.0 protocol
- Support for FTP protocol
- Support for FSP protocol
- Custom headers
- Fake user-agent header
- Custom referer header, configurable per URL
- Custom cookie header, configurable per URL
- Other features
- Can check in different directories if we already have downloaded file (configurable by wildcard)
- Can move downloaded file to special directory (configurable by wildcard)
Download (MB)
Added: 2007-02-26 License: GPL (GNU General Public License) Price:
974 downloads
Download Embedded 0.5
Download Embedded extension downloads all or selected embedded objects on a webpage. more>>
Download Embedded extension downloads all or selected embedded objects on a webpage. Can be used for downloading movies, mp3s, flash, quicktime, or other embedded files.
When the Download Embedded plugin detects an embedded object, a small red arrow will appear on the status bar at the bottom of your firefox window. Just click that and either download them all or pick which ones you want to download. Enjoy!
If you were using the old download embedded (0.1), -=please=- remove it before installing this one.
<<lessWhen the Download Embedded plugin detects an embedded object, a small red arrow will appear on the status bar at the bottom of your firefox window. Just click that and either download them all or pick which ones you want to download. Enjoy!
If you were using the old download embedded (0.1), -=please=- remove it before installing this one.
Download (0.037MB)
Added: 2007-04-08 License: GPL (GNU General Public License) Price:
7240 downloads
PDF Download 0.8.1
PDF Download is an extension which allows you to choose what to do with a PDF file on a website. more>>
PDF Download is an extension which allows you to choose what to do with a PDF file on a website.
Allows to choose if you want to view a PDF file inside the browser (as PDF or HTML), if you want to view it outside Firefox with your default or custom PDF reader, or if you want to download it!
<<lessAllows to choose if you want to view a PDF file inside the browser (as PDF or HTML), if you want to view it outside Firefox with your default or custom PDF reader, or if you want to download it!
Download (0.12MB)
Added: 2007-06-04 License: MPL (Mozilla Public License) Price:
879 downloads
Download Slave 20000925
Download Slave provides a remote-controlled download slave. more>>
Download Slave provides a remote-controlled download slave.
The Download Slave is a very flexible script which is controlled via eMail and stores files requested for downloading on the servers harddisk or sends them via eMail to the user who asked for them. Users are identified by their eMail address and a personal password, so only authorized users can use the service.
Main features:
- users identified by their eMail address and a personal password
- a real multi user mode, so each user has his own home and can have his own CD-R burnt.
- corporate mode: all downloaded files are stored in one base directory
- every download is logged
- user gets a status mail about his download request
- slave is controlled via commands in the eMail message body
- download things onto the servers HDD... (also more than one URL per eMail request possible...)
- show already downloaded files (that are on the servers HDD)
- change own password
- download files onto the servers HDD and send them via eMail to you (split into parts of 1MB). The last one of such a multi part eMail has an attached script to rejoin the large file...
- online help
- an index file which holds who downloaded what and when and a short description given by the downloading user in his mail subject
<<lessThe Download Slave is a very flexible script which is controlled via eMail and stores files requested for downloading on the servers harddisk or sends them via eMail to the user who asked for them. Users are identified by their eMail address and a personal password, so only authorized users can use the service.
Main features:
- users identified by their eMail address and a personal password
- a real multi user mode, so each user has his own home and can have his own CD-R burnt.
- corporate mode: all downloaded files are stored in one base directory
- every download is logged
- user gets a status mail about his download request
- slave is controlled via commands in the eMail message body
- download things onto the servers HDD... (also more than one URL per eMail request possible...)
- show already downloaded files (that are on the servers HDD)
- change own password
- download files onto the servers HDD and send them via eMail to you (split into parts of 1MB). The last one of such a multi part eMail has an attached script to rejoin the large file...
- online help
- an index file which holds who downloaded what and when and a short description given by the downloading user in his mail subject
Download (0.008MB)
Added: 2007-04-30 License: Freely Distributable Price:
921 downloads
Download Sort 2.5.7
Download Sort is a Firefox extension that automatically saves downloaded files to different directories. more>>
Download Sort is a Firefox extension that automatically saves downloaded files to different directories when using "Save Link As..." or "Save Image as..."
<<less Download (0.025MB)
Added: 2007-07-16 License: MPL (Mozilla Public License) Price:
876 downloads
Son of Service 0.1.5
Son of Service is a Web-based, multi-user volunteer management database for non-profits, schools, clubs, etc. more>>
Son of Service (SOS) is a multiuser volunteer management database for non-profits, charities, schools, churches, and clubs. SOS will keep track of your volunteers, their contact information, availability, work history, comments, reminders, and relationships.
It will help you quickly find the right volunteer for the job and e-mail him, and it will make reports about how you are using volunteers.
SOS is a helpful tool for organizations with many volunteers or multiple volunteer coordinators.
Your organization helps people for free, and your volunteers work for free. So you know there is a "free lunch."
SOS is free. Its free from charge: notice there is no menu option for purchasing or ordering. But SOS also provides freedom from many restrictions. Download the program, install it, and use it without buying expensive licenses.
Use it on as many systems with as many users and volunteers as you have. Use your choice of server operating system and RDBMS. (You dont need to buy a RDBMS or other server software.) You can even modify SOS to meet your specific needs because the full source is available to you.
<<lessIt will help you quickly find the right volunteer for the job and e-mail him, and it will make reports about how you are using volunteers.
SOS is a helpful tool for organizations with many volunteers or multiple volunteer coordinators.
Your organization helps people for free, and your volunteers work for free. So you know there is a "free lunch."
SOS is free. Its free from charge: notice there is no menu option for purchasing or ordering. But SOS also provides freedom from many restrictions. Download the program, install it, and use it without buying expensive licenses.
Use it on as many systems with as many users and volunteers as you have. Use your choice of server operating system and RDBMS. (You dont need to buy a RDBMS or other server software.) You can even modify SOS to meet your specific needs because the full source is available to you.
Download (0.48MB)
Added: 2006-08-14 License: GPL (GNU General Public License) Price:
1167 downloads
ICOnvert service menu 1.01
ICOnvert service menu is a service menu to convert Windows icon files (*.ico). more>>
ICOnvert service menu is a script/service menu package that adds four entries to Konquerors context menu to convert Windows icon files (*.ico):
1) Extract PNGs
Extracts PNGs as SomeDir/SomeIcon-WxH.png e.g. BlueMoon/BlueMoon-16x16.png, BlueMoon/BlueMoon-32x32.png, etc.
2) Extract PNGs grouped by size
Extracts PNGs as SomeDir/WxH/SomeIcon.png e.g. MoonIcons/16x16/BlueMoon.png, MoonIcons/32x32/BlueMoon.png, etc.
3) Preview in Konqueror
Extracts PNGs to a temporary directory under /tmp, launches a Konqueror window, and deletes the temporary files when that window is closed.
4) Import into current theme
Asks for icon category (apps, devices, etc.) and name, then extracts PNGs into $HOME/.kde/share/icons/[theme]/WxH/[category]/SomeIcon.png where [theme] is taken from $HOME/.kde/share/config/kdeglobals.
Note that this will overwrite files if you specify the name of an existing icon. This is a "feature" -- it allows you to replace a certain icon globally. Use with caution, though -- I suggest that you backup your original iconset.
You can convert multiple icons at the same time from within Konqueror or the command line.
<<less1) Extract PNGs
Extracts PNGs as SomeDir/SomeIcon-WxH.png e.g. BlueMoon/BlueMoon-16x16.png, BlueMoon/BlueMoon-32x32.png, etc.
2) Extract PNGs grouped by size
Extracts PNGs as SomeDir/WxH/SomeIcon.png e.g. MoonIcons/16x16/BlueMoon.png, MoonIcons/32x32/BlueMoon.png, etc.
3) Preview in Konqueror
Extracts PNGs to a temporary directory under /tmp, launches a Konqueror window, and deletes the temporary files when that window is closed.
4) Import into current theme
Asks for icon category (apps, devices, etc.) and name, then extracts PNGs into $HOME/.kde/share/icons/[theme]/WxH/[category]/SomeIcon.png where [theme] is taken from $HOME/.kde/share/config/kdeglobals.
Note that this will overwrite files if you specify the name of an existing icon. This is a "feature" -- it allows you to replace a certain icon globally. Use with caution, though -- I suggest that you backup your original iconset.
You can convert multiple icons at the same time from within Konqueror or the command line.
Download (0.004MB)
Added: 2007-03-16 License: GPL (GNU General Public License) Price:
954 downloads
PHP Trouble Ticket 1.4
PHP Trouble Ticket project provides a centralized means of problem reporting and tracking. more>>
PHP Trouble Ticket project provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.).
It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
Main features:
- problem reporting
- submitting update-info
- email-notification of administrators
- email-notification sent to problem reporter after ticket is modified or closed
- watch-function for tickets to be kept up to date on progress of chosen tickets
- file attachments (including on-the-fly virus checking with external virus-scanner)
- powerful list/search function with paged browsing
- tickets can be set into relations/dependencies
- ticket quick-search function directly from the main index
- quickly access all your own tickets from the main index page
- printer-friendly display of lists and ticket details
- css style sheet support for easy customisation
- easy multiple-select/close/delete functions
- username/password protected logins
- varying levels of permissions/access-rights
- the scope of unprivileged users can be limited to their own tickets
- new users can either sign up at the login page or be created by the superuser from the administration page
- detailed userlist available for administrators with info on last login and included search function
- online configuration of all major options
- configuration of the expert/administrator information
- deadlines for trouble tickets
- up to five customizable datafields
- changes and entire tickets can be hidden from unprivileged users by the operators
- "locking" areas against change by other administrators
- national language support (included: english, german. Other language files are made available separately on the download page)
- date/Time format configurable to suit national format
- ability of the program to work with PHPs "safe mode" and "open basedir" security mechanisms
<<lessIt helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
Main features:
- problem reporting
- submitting update-info
- email-notification of administrators
- email-notification sent to problem reporter after ticket is modified or closed
- watch-function for tickets to be kept up to date on progress of chosen tickets
- file attachments (including on-the-fly virus checking with external virus-scanner)
- powerful list/search function with paged browsing
- tickets can be set into relations/dependencies
- ticket quick-search function directly from the main index
- quickly access all your own tickets from the main index page
- printer-friendly display of lists and ticket details
- css style sheet support for easy customisation
- easy multiple-select/close/delete functions
- username/password protected logins
- varying levels of permissions/access-rights
- the scope of unprivileged users can be limited to their own tickets
- new users can either sign up at the login page or be created by the superuser from the administration page
- detailed userlist available for administrators with info on last login and included search function
- online configuration of all major options
- configuration of the expert/administrator information
- deadlines for trouble tickets
- up to five customizable datafields
- changes and entire tickets can be hidden from unprivileged users by the operators
- "locking" areas against change by other administrators
- national language support (included: english, german. Other language files are made available separately on the download page)
- date/Time format configurable to suit national format
- ability of the program to work with PHPs "safe mode" and "open basedir" security mechanisms
Download (MB)
Added: 2007-04-26 License: GPL (GNU General Public License) Price:
558 downloads
Download Manager 0.0.5
Download Manager project is a GNOME download manager. more>>
Download Manager project is a GNOME download manager.
Download Manager (also known as downman) is a suite of programs that assist with downloading files. It features a GNOME 2 GUI.
Download Manager suite
downmand: a daemon that takes care of downloading files
downman: a command line client to downmand to add files for download
downman-gmonitor: a little window where you can drop urls
gdownman: (aka gnome download manager), a gui client to control downloads
Main features:
- Gnome 2 GUI
- Multiple projects
- Speed limit for each download
- Speed limit for each project
Enhancements:
- Moved to gnome-vfs as the backend for the transfers.
- s/download/transfer in the daemon.
- Servers support, you can now limit the amount of connections to a server.
- Ability to show/hide toolbar and statusbar in the GUI
- Correctly update download speedlimit in the GUI
- Show mime-type icons with the filename
- Remove use of List (use GList instead)
- Fixes & cleanups
<<lessDownload Manager (also known as downman) is a suite of programs that assist with downloading files. It features a GNOME 2 GUI.
Download Manager suite
downmand: a daemon that takes care of downloading files
downman: a command line client to downmand to add files for download
downman-gmonitor: a little window where you can drop urls
gdownman: (aka gnome download manager), a gui client to control downloads
Main features:
- Gnome 2 GUI
- Multiple projects
- Speed limit for each download
- Speed limit for each project
Enhancements:
- Moved to gnome-vfs as the backend for the transfers.
- s/download/transfer in the daemon.
- Servers support, you can now limit the amount of connections to a server.
- Ability to show/hide toolbar and statusbar in the GUI
- Correctly update download speedlimit in the GUI
- Show mime-type icons with the filename
- Remove use of List (use GList instead)
- Fixes & cleanups
Download (0.17MB)
Added: 2007-02-27 License: GPL (GNU General Public License) Price:
6237 downloads
MOV, MP4 conversion service
MOV, MP4 conversion service can convert files supported by ffmpeg to MOV / MP4 format, supported by my iPod Video G5. more>>
MOV, MP4 conversion service is final and working version of my script, which I use to convert files supported by ffmpeg to MOV / MP4 format, supported by my iPod Video G5.
Everything was tested to be easy to use (finally, after installation). If You have any problems with it, just let me know - Ill try to help as far as I can.
INSTALLATION:
Just download "avi2mov" script, and save it in /usr/sbin/ directory (You can save it in any directory, but take care later, because i assume, youve saved it in /usr/sbin/ :) ).
After this, You need to set proper permissions, so use chmod:
chmod +x /usr/sbin/avi2mov
Finally, You need to add this converter to Service Menu. Create file
/usr/kde/3.5/share/apps/konqueror/servicemenus/convert-avi-to-mov.desktop
with Kate for example, and copy and paste this code:
[Desktop Action MediaConvertFile]
Exec=/usr/sbin/avi2mov %U
Icon=reload
Name=Convert selected file to mov / mp4 ...
[Desktop Entry]
Actions=MediaConvertFile
Encoding=UTF-8
Icon=reload
ServiceTypes=video/*
ExcludeServiceTypes=kdedevice
<<lessEverything was tested to be easy to use (finally, after installation). If You have any problems with it, just let me know - Ill try to help as far as I can.
INSTALLATION:
Just download "avi2mov" script, and save it in /usr/sbin/ directory (You can save it in any directory, but take care later, because i assume, youve saved it in /usr/sbin/ :) ).
After this, You need to set proper permissions, so use chmod:
chmod +x /usr/sbin/avi2mov
Finally, You need to add this converter to Service Menu. Create file
/usr/kde/3.5/share/apps/konqueror/servicemenus/convert-avi-to-mov.desktop
with Kate for example, and copy and paste this code:
[Desktop Action MediaConvertFile]
Exec=/usr/sbin/avi2mov %U
Icon=reload
Name=Convert selected file to mov / mp4 ...
[Desktop Entry]
Actions=MediaConvertFile
Encoding=UTF-8
Icon=reload
ServiceTypes=video/*
ExcludeServiceTypes=kdedevice
Download (0.003MB)
Added: 2006-11-01 License: GPL (GNU General Public License) Price:
655 downloads
Youtube Downloader GUI 0.2.3
Youtube Downloader GUI project is a GUI for the famous python script youtube-dl. more>>
Youtube Downloader GUI project is a GUI for the famous python script youtube-dl. It is made in Kommander, so you need it. The project is packed in rpm with icon, desktop file.
openSUSE repo:
http://software.opensuse.org/download/home:/pnemec/SUSE_Linux_10.1/
http://software.opensuse.org/download/home:/pnemec/openSUSE_10.2/
It should work on other distribution too.
<<lessopenSUSE repo:
http://software.opensuse.org/download/home:/pnemec/SUSE_Linux_10.1/
http://software.opensuse.org/download/home:/pnemec/openSUSE_10.2/
It should work on other distribution too.
Download (0.025MB)
Added: 2007-06-27 License: GPL (GNU General Public License) Price:
604 downloads
Bluetail Ticket Tracker 4.0.2
Bluetail Ticket Tracker is a workflow management tool. more>>
The Bluetail Ticket Tracker (BTT) is a system for creating, storing and keeping track of tickets. A ticket describes an issue of some sort.
It can, for example, be a Trouble Report or a ToDo note. It is available for use (and distribution) under the GNU Public License.
The users of BTT are divided in four different user categories: Staff, Friend, Customer and Anonymous. The access to the data stored in BTT can be tailored for the Friend, Customer and Anonymous groups, while the Staff group has full access rights. This (hopefully) allows BTT to be used both for Open Source Projects as well as in more commercial settings.
In an Open Source Project:
* one or several people (Staff) hosts a site which runs the Ticket handling for a certain application
* a number of people (Staff + Friends) collaborates in the development which also include Ticket handling
* anyone else interested (Customer or Anonymous) may want to check the status of the Tickets (e.g Trouble Reports)
In a commercial setting:
* a company (Staff) runs the Ticket tracker as an aid in their product development.
* the company may be spread geographically or may have development partners (Friends)
* the customers can report problems and track the progression (Customer)
A ticket consists of a number of fields, e.g denoting a release name, component name, responsible person, staus, priority, etc. The actual field values is defined by the Staff when the Bluetail Ticket Tracker is setup. The daily operation of BTT includes creation, editing, searching and viewing of tickets.
The users can also activate the mail alert function which will send a mail to the user when, for example, a new ticket as been assigned to the user.
BTT can also store information about customers which can be useful in a support desk scenario. This makes it possible to connect a ticket with a particular customer. It is also helpful in a support desk scenario where the support engineer quickly need to find information about a customer.
BTT can also store more general information. This Knowledge Base consists of a mail store and a information store.
The mail store makes it possible to retrieve mails (from a POP3 account) and store it locally in a BTT directory. Stored mails can then be searched, viewed and turned into tickets.
The information store is divided in two parts, one external (for users/customers) and one internal (for staff/friends). The external area can for example be used for creating a FAQ (Frequently Asked Question), a HOWTO area. The internal knowledge base is intended for the Staff and/or Friends, and may for example store information such as address lists, how to fill in the expenses form, or contain description of the work process, etc.
Currently BTT supports English, French, German, Spanish and Galician. Adding new languages is easy, one language definition file has to be created with a translation of all text that can be displayed. (If you do this, make sure to send the new language file to the maintainers so that it can be incorporated into the standard release).
Tickets can also be retrieved and stored via a Unix command line interface.
<<lessIt can, for example, be a Trouble Report or a ToDo note. It is available for use (and distribution) under the GNU Public License.
The users of BTT are divided in four different user categories: Staff, Friend, Customer and Anonymous. The access to the data stored in BTT can be tailored for the Friend, Customer and Anonymous groups, while the Staff group has full access rights. This (hopefully) allows BTT to be used both for Open Source Projects as well as in more commercial settings.
In an Open Source Project:
* one or several people (Staff) hosts a site which runs the Ticket handling for a certain application
* a number of people (Staff + Friends) collaborates in the development which also include Ticket handling
* anyone else interested (Customer or Anonymous) may want to check the status of the Tickets (e.g Trouble Reports)
In a commercial setting:
* a company (Staff) runs the Ticket tracker as an aid in their product development.
* the company may be spread geographically or may have development partners (Friends)
* the customers can report problems and track the progression (Customer)
A ticket consists of a number of fields, e.g denoting a release name, component name, responsible person, staus, priority, etc. The actual field values is defined by the Staff when the Bluetail Ticket Tracker is setup. The daily operation of BTT includes creation, editing, searching and viewing of tickets.
The users can also activate the mail alert function which will send a mail to the user when, for example, a new ticket as been assigned to the user.
BTT can also store information about customers which can be useful in a support desk scenario. This makes it possible to connect a ticket with a particular customer. It is also helpful in a support desk scenario where the support engineer quickly need to find information about a customer.
BTT can also store more general information. This Knowledge Base consists of a mail store and a information store.
The mail store makes it possible to retrieve mails (from a POP3 account) and store it locally in a BTT directory. Stored mails can then be searched, viewed and turned into tickets.
The information store is divided in two parts, one external (for users/customers) and one internal (for staff/friends). The external area can for example be used for creating a FAQ (Frequently Asked Question), a HOWTO area. The internal knowledge base is intended for the Staff and/or Friends, and may for example store information such as address lists, how to fill in the expenses form, or contain description of the work process, etc.
Currently BTT supports English, French, German, Spanish and Galician. Adding new languages is easy, one language definition file has to be created with a translation of all text that can be displayed. (If you do this, make sure to send the new language file to the maintainers so that it can be incorporated into the standard release).
Tickets can also be retrieved and stored via a Unix command line interface.
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