Free designed to help software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

Tk::Help is simple widget for creating a help system for Perl/Tk applications.

SYNOPSIS

use Tk::Help;
my $help = $main->Help(-variable => @array);

This is an answer to a personal need to be able to create help systems for my Perl/Tk applications. Originally, I just created a really big dialog and formatted all the text, which was tedious and clumsy.

I wanted to create something that looked similar to the Windows help. This is by no means as featured or fluid as the Windows help, but it should provide a (somewhat) simple means to create a help dialog where all someone should need to do is create the array with their help content.

GetTextLog is a simple preloadable library to intercept calls to gettext and store all untranslated messages in a log.
It is designed to help translators of big projects since this tool allows them to separate more frequent and less frequent messages.
Installation
make all install
Usage
To run program with gettextlog, call it like that:
run-with-gettextlog program with arguments
See messages in "$HOME/gettextlog/*.po" files.
Version restrictions:
- Raw unicode in Gnome 1.x programs.

SVK::Command::Help is a Perl module to show help.

OPTIONS

Optionally svk helps can pipe through a pager, for it is easier to read if the output is too long. For using this feature, please set environment variable SVKPAGER to some pager program. For example:

# bash, zsh users
export SVKPAGER=/usr/bin/less

# tcsh users
setenv SVKPAGER /usr/bin/less

Mail::Salsa::Action::Help is a Perl extension for a lot of functions.

SYNOPSIS

use Mail::Salsa::Action::Help;

Stub documentation for Mail::Salsa, created by h2xs. It looks like the author of the extension was negligent enough to leave the stub unedited.

SQL::Amazon::Request::Help is an Interface to retrieve Help content.

SYNOPSIS

$dbh = DBI->connect(dbi:Amazon:, $amznid, undef,
{ amzn_mode => books,
amzn_locale => us,
amzn_max_pages => 3
})
or die "Cannot connect: " . $DBI::errstr;
#
# search for some Perl DBI books
#
$sth = $dbh->prepare("
SELECT ASIN,
Title,
Publisher,
PublicationDate,
Author,
SmallImageURL,
URL,
SalesRank,
ListPriceAmt,
AverageRating
FROM Books
WHERE MATCHES ALL(Perl, DBI) AND
PublicationDate >= 2000-01-01
ORDER BY SalesRank DESC,
ListPriceAmt ASC,
AverageRating DESC");

$sth->execute or die Cannot execute: . $sth->errstr;

print join(, , @$row), "n"
while $row = $sth->fetchrow_arrayref;

$dbh->disconnect;

DBD::Amazon provides a DBI and SQL syntax abstraction for the Amazon(R) E-Commerce Services 4.0 API *aka* ECS. < http://www.amazon.com/gp/ >. Using the REST interface, and a limited SQL dialect, it provides a DBI-friendly interface to ECS.

Be advised that this is ALPHA release software and subject to change at the whim of the author(s).