Free browser based help desk software software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

S3 browser is a Web-based application for managing your files stored in Amazon S3 storage service.
It supports uploading both from the server and through the browser, deleting existing files, organizing them into directories (buckets), and so on. S3 browser provides full UTF-8 support for filenames.
Enhancements:
- This release fixes a bug which caused "AWS authentication requires a valid Date or x-amz-date header" on some installations.

Browser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM (customer relationship management) and collaboration tools.
Browser CRM is a single, comprehensive application that is accessible from anywhere.
Browser CRM logs incoming and outgoing email against the customer record to build a complete customer history along with other Browser CRM events including Opportunities, Tasks, Appointments, Memos, Documents, and custom events.
Why does your small business need Browser CRM?
- you can have a single, comprehensive CRM and Collaboration application accessible from anywhere.
- you can centralize your customer information from multiple applications and individual computers.
- you can build a complete, real-time customer history.
- your people can always access live business data and up-to-date documents from any web browser.
- you can install the Server Edition on your own server or ISP, or use Browser CRM Hosted in our data center.
Enhancements:
- The requirement for the PHP 4.2 var_export function was removed.
- An Internet Explorer tabs bug was fixed in the Contact View.
- Messaging display improvements were made.
- Messages when files are not writable was improved.

The KDE CIM Browser is a KDE based frontend to management brokers using the CIM-XML protocol.
The tool will be useful to view and modify CIM class hierarchies as well as instance and association structures.
Enhancements:
- The latest release of kim-browser is mainly a maintenance release.
- One new feature is namespace browsing, which allows you to pick the namespace to navigate in once connected to a CIMOM.
- In addition to this, some bugfixes have been incorporated and the visual appearance has been improved a bit.

Easy SVN is a subversion browser via the Web. Easy SVN Browser is easy because only a command line svn program and Perl are required to run it; no extra software needs to be installed. After configuring the Perl script as cgi-bin program, SVN repositories can be navigated, and entries viewed for contents, history, and diffs.
Installation:
Follow these steps for a quick installation of web-svn-view:
1. Log in as the user who is running the webserver (e.g., www).
2. As this user, make sure you have read-access on your repository. Issue an svn command to make sure that if necessary, you are prompted for a username and password. Once the viewer is running, logins must take place automatically.
3. Obtain web-svn-view by getting the archive http://public.e-tunity.com/web-svn-view/web-svn-view-latest.tar.gz . Save the archive on your disk as e.g.
/tmp/web-svn-view-latest.tar.gz.
4. Change-dir to a directory where the webserver will run the viewer.
5. Unpack, using tar xzf /tmp/web-svn-view-latest.tar.gz. Note the full paths to the contained directories cgi-bin, css and img. In the following example well assume that the base directory is /Users/e/src/e.
6. Edit cgi-bin/web-svn-view and modify the configuration variables at the top of the file. The variables are documented in the script.
7. Edit the servers configuration file. E.g, for Apache, edit httpd.conf and add the following lines:
ScriptAlias /svnbin /Users/e/src/e/web-svn-view/cgi-bin
Alias /svncss /Users/e/src/e/web-svn-view/css
Alias /svnimg /Users/e/src/e/web-svn-view/img
< Location / >
Order deny,allow
Deny from all
< /Location >
< Location /svnbin >
Order allow,deny
Allow from all
< /Location >
< Location /svncss >
Order allow,deny
Allow from all
< /Location >
< Location /svnimg >
Order allow,deny
Allow from all
< /Location >
You will need to supply the right directories for your system.
8. Restart the webserver.
9. Point your browser to http://yoursite/svnbin/web-svn-view.
Enhancements:
- The configuration settings in cgi-bin/web-svn-view can now be overridden by environment variables.
- That makes it possible to re-use the same SVN browser to view many repositories, based on environment variables passed by the Web server.
- The documentation was updated with an example.

dropline GNOME project is a version of the GNOME Desktop that has been tweaked for Slackware Linux systems.
It is available in Slackwares standard .tgz package format and requires Slackware 10.1 or higher.
dropline GNOME features the latest stable release of GNOME and its associated components.
Main features:
Internet Applications
- Mozilla Firefox, the fastest full featured web browser on the planet.
- Mozilla Thunderbird, the email client from the Mozilla Foundation.
- Epiphany, a lightweight web browser for gnome based on firefox.
- Drivel, a blogging tool with support for most blog services and software
- Gaim, instant messenger supporting AIM, MSN, Yahoo, and just about everything else.
- GnomeMeeting, for your videoconferencing and VoIP needs.
- Xchat, a IRC client. be sure to check out freenode and #dropline
Office Software
- The Gnome Office Suite, a set of lightweight office applications.
- Open Office (coming soon)
- Evolution, a mail program including a calender, scheduling, and much more.
Media Players
- Totem, A full-featured media player with a web browser plugin.
- Rhythmbox, A library based music collection player.
Graphics Viewers/Editors
- Evince, an advanced PDF/PS renderer.
- Gthumb, an image collection viewer
- The Gimp, also known as the GNU Image Manipulation Program, your image and photo editor.
- Gtkam, an app providing support for numerous digital cameras.
- Inkscape, a powerful vector image (SVG) editor.
Miscellaneous
- Accessibility programs including a screen magnifier, an on-screen keyboard, and the advanced Dasher input system.
- The Dropline installer, keeps your dropline install up to date.
- Games: All standard Gnome games like Mahjongg and AisleRiot are included.
- Graveman: A CD/DVD burning application.
- Seahorse, the GnuPG encryption key manager.
and many more tools that make your life easier.
dropline GNOME includes optimized X.org packages which while not required, are recomended.

Horde Groupware Webmail Edition is a free, enterprise ready, browser based communication suite. Users can read, send and organize email messages and manage and share calendars, contacts, tasks and notes with the standards compliant components from the Horde Project.
Horde Groupware Webmail Edition bundles the separately available applications IMP, Ingo, Kronolith, Turba, Nag and Mnemo.
The project can be extended with any of the released Horde applications or the Horde modules that are still in development, like a file manager, a bookmark manager, a forum or a wiki.
Main features:
- IMAP and POP3 webmail client
- Message filtering
- Message searching
- HTML message composition with WYSIWIG editor
- Spell checking
- Built in attachment viewers
- Encrypting and signing of messages (S/MIME and PGP)
- Quota support
- Keyboard navigation
- Full character set support for folders names and email messages
- Conversation view of all messages in a thread
- Folder tree in left menu pane
- Message previews in mailbox view
- Downloading of message attachments in a ZIP file
- Fetching of messages from external email accounts
- Flexible, individual alias addresses
- IMAP folder subscriptions
- Shared IMAP folders
- Graphical emoticons
- Support for mailing list headers
- Forwarding of multiple messages at once
- Attachments sent as links
Enhancements:
- A local arbitrary file deletion vulnerability and XSS vulnerabilities in the Webmail search screen and thread view have been fixed.
- Displaying of PGP messages has been improved.
- mailto: links in HTML email messages are turned into IMP compose links.
- The Oracle session handler has been rewritten.
- Validation of some email distribution lists has been fixed.
- Compatibility with Internet Explorer 7 has been improved.
- Blacklists and whitelists when using the IMAP driver have been fixed.
- Many small bugfixes and improvements have been made.