Free big web help desk software for linux

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

Mobile Web Proxy is a (CGI) tool to make more Web pages available from some mobile devices (cell phone Web browsers, etc.).
When I began using my cell phones mobile web browser, one of the things I realized was that there were a lot of web pages that my cell phones web browser simply wouldnt let me see. My shiny new Motorola Razr from T-Mobile, for many pages, would display an error message like "413: Page cannot be displayed." It happened annoyingly often; browsing the web from my cell phone was a lot like trying to read a book or a magazine with large chunks simply ripped out. And when I tried troubleshooting, I might have missed something, but it seemed like a big problem without an easily available solution.
So I tried to provide my own solution. I made a proxy that would present webpages for the mobile web so that they would display in a way that would work for my cell phones web browser. Technologies include paging, tag cleaning, and optional caching to improve performance, but without getting into technical details, this means that I can access some pages on the web that I couldnt access earlier.
Enhancements:
- A bug that caused the script to spuriously report 404 errors was fixed.
- A smaller default page size was set so that tag-rich pages would be rendered in a way more likely to be displayable on mobile Web browsers.

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Pivot is a web-based tool to help you maintain dynamic sites, like weblogs or online journals.

Pivot Weblog is written in PHP, and does not require additional libraries or databases to function.

Pivot is easy to setup, easier to maintain, and even easier to work with. It is template based and fully adaptable to your wishes. Language packs are supported.

It is easy to upload and include pictures with your log entries. There is a comment system that remembers your visitors.

Automagic archiving can be done by week or month. Stylesheets are used extensively. All data is stored in flat files, so no databases are required.

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

Tk::Help is simple widget for creating a help system for Perl/Tk applications.

SYNOPSIS

use Tk::Help;
my $help = $main->Help(-variable => @array);

This is an answer to a personal need to be able to create help systems for my Perl/Tk applications. Originally, I just created a really big dialog and formatted all the text, which was tedious and clumsy.

I wanted to create something that looked similar to the Windows help. This is by no means as featured or fluid as the Windows help, but it should provide a (somewhat) simple means to create a help dialog where all someone should need to do is create the array with their help content.

Python Web Graph Generator is a threaded Web graph (Power law random graph) generator. It can generate a synthetic Web graph of about one million nodes in a few minutes on a desktop machine.
This software implements a threaded variant of the RMAT algorithm. A little tweak can produce graphs representing social networks or community networks.
Examples:
Getting help
$./genwebgraph.py --help
Generating graph using default settings
$ ./genwebgraph.py --threads=1
Generating a 1000-vertex and 1000-egde graph using 5 threads and storing it in ~/mygraph.pyg
$ ./genwebgraph.py --threads=5 --max-vertices=1000 --max-edges=1000 --output=~/mygraph.pyg
Storing in dot compatible output and making a postscript file
$ ./genwebgraph.py --output=~/mygraph.pyg --format=dot
$ dot -Tps ~/mygraph.pyg -o mygraph.ps
Enhancements:
- The base library PyGEL is available as an independent Python module.

editApage.org is a simple and flexible tool that helps Web designers and people who yearn for control over their websites.

editApage.org project provides the ease of use of Blogging without forcing the end result to resemble a diary.

How does it work?

1. Point editApage.org to any URL on the web.

2. editApage.org loads a copy of the rendered source, and lets you choose which parts youd like to make editable.

3. Enter the FTP settings for the pages final destination, and make some choices on who should be able to edit this page.

4. Enter the pages URL into editApage.org, preview changes youre making, and publish to your live box. Its all the ease of blogging, with none of the forced architecture.