Free web help desk software software for linux

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

SpyBye is a tool to help web masters determine if their Web pages are hosting browser exploits that can infect visiting users with malware.
The project functions as an HTTP proxy server and intercepts all browser requests. A few simple rules are used to determine if embedded links on your Web page are harmless, unknown, or maybe even dangerous.
How does SpyBye work? SpyBye operates as a proxy server and gets to see all the web fetches that your browser makes. It applies very simple rules to each URL that is fetched as a result of loading a web page. These rules allows us to classify a URL into three categories: harmless, unknown or dangerous. Although, there is great margin of error, the categories allow a web master to look at the URLs and determine if they should be there or not. If you see that a URL is being fetched that you would not expect, its a good indication you have been copromised.
Why did you write SpyBye? It has become increasingly common for web sites to get compromised. This can happen either due to vulnerable web applications that you run or due to compromised servers via vectors completely out of your control. Nonetheless, it is important for web masters to be able to tell if their pages are dangerous to their users. SpyBye provides a very simple mechanism to determine how a site works on the HTTP level. This often gives us clues about potentially dangerous content. I hope that SpyBye can be of use to anyone who wants to verify if their web site could be compromised and dangerous. The unoffical explanation is that I needed some code to test libevents HTTP layer; writing a proxy exercises most of the code paths.
In a couple of days, SpyBye is going to be released as Open Source package, so that you can run your own proxy and check your pages.
Disclaimer SpyBye does not protect you from getting exploited yourself. It tries to take reasonable precautions to avoid infection while using it. However, ideally, you would run your browser in a virtual machine and revert to a clean snapshot when done. You have been warned. Todays malware is capable of rendering your computer unusable - and empty your bank accounts!
Enhancements:
- A proxy mode in which SpyBye analyzes all content in the background and provides a warning box when potentially malicious content has been detected was added.
- This means that all Web browsing can be done through SpyBye and users get protected automatically from dangerous content.

CeaMuS is a simple, powerful way to build a web site. CeaMuS project is a light weight Content Management System to help you edit web pages and build image galleries.
Who Can Benefit From CeaMuS
- Web Designers who want to make maintaining client sites faster and easier
- Web Site Owners who want to maintain their own web sites
- Bloggers who want a site that doesnt look like every other blog on the net
- Churchs and non-profit organizations who need to update sites frequently, often with whatever labor happens to be available
- Dog, horse and cat breeders, who need to update photos and breeding information regularly
- Families who want to share photos and vacation experiences with family and friends
- Small Businesses selling their products on the web

DWR is a Java open source library that helps developers wanting to write Web sites that include AJAX technology.
DWR project allows code in a Web browser to use Java functions running on a Web server as if it was in the browser.
Enhancements:
- Changes include a JavaScript proxy API, reverse AJAX, and new security features.
- There were also security and bugfixes.
Enhancements:
- This release adds Guice support and fixes many reverse AJAX bugs.

OpenDomains is a Web application that will help you provide a domain redirection service. It is easy to install and use. It allows other people to register for subdomains in your own domain.

The subdomain will then redirect visitors to a site of the users choice. OpenDomains features URL cloaking, path forwarding, meta tag support, and detailed statistics.

ruQueue provides a ticket tracking system written in PHP/MySQL.

The typical ruQueue use-case would be: an end user calls the Help Desk with an issue; a consultant creates a ticket describing the issue; the ticket is placed in a queue appropriate for the issue; the watcher of the queue is then notified of the ticket; the watcher resolves the issue, contacts the end user, and the ticket is then closed.

It has a variety of features to help you solve your problems in the above queue-based style.

You can use this web-based software to track any kind of request made to your organization. The typical ruQueue use-case would be:

.An end user calls the Help Desk with an issue.
.A consultant creates a ticket describing the issue.
.The ticket is placed in a queue appropriate for the issue.
.The watcher of the queue is then notified of the ticket.
.The watcher resolves the issue, contacts the end user, and the ticket is then closed.