Free help desk software solution software for linux

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

BFlow is a Web-based business workflow management and help desk tool. It features email and SMS notifications of tasks organized into arbitrarily complex business processes.
Main features:
- b-Flow Workflow Tool -- Offered under GPL v2, as Open Source product.
- b-Flow Workflow Tool Pro -- Commercial license only, includes additional Professional Reporting module, LDAP integration and paid support.
- Based on LAMP (Linux, Apache, MySQL, PHP), the software offers a Web-based interface with secure role-based access control and authentication. It has been developed over the past six years, and is now being offered for free use under the GNU Public License, version 2. Lanifex is pleased to offer commercial support and maintenance contracts for this software to interested companies, as well as custom development and adaptation services for organizations who wish to integrate or modify the software to meet specific needs.
- Some of the powerful features:
- Integrated graphical workflow design tool
- Notification messages via Email and SMS
- Escalation chains to trigger additional actions
- Form designer with flexible data storage
- Forms attached to requests, with drop-downs and form trees
- Export and import via XML of forms and workflow templates
- User and Group administration, with LDAP integration available

Jifty::Script::Help is a Perl module to show help.

OPTIONS

Optionally help can pipe through a pager, to make it easier to read the output if it is too long. For using this feature, please set environment variable PAGER to some pager program. For example:

# bash, zsh users
export PAGER=/usr/bin/less

# tcsh users
setenv PAGER /usr/bin/less

help_base

Jiftys help system also looks in Jifty::Manual and the subdirectories for any help commands that it cant find help for.

IRC::Bot::Help is a module to dispatch help for IRC::Bot.

SYNOPSIS

use IRC::Bot::Help;
my $seen = IRC::Bot::Help->new();

# later on...

# User asks for help in DCC CHAT
sub on_dcc_chat {
my ( $kernel, $id, $who, $msg ) = @_[ KERNEL, ARG0, ARG1, ARG3 ];

my $nick = ( split /!/, $who )[0];

# Do Stuff...
if ( $msg =~ m/^.help/i ) {

my $topic = $help->ask_help(all);
$kernel->post( NICK, dcc_chat, $id, $topic );

}

}

Basically holds a list of help topics and dispatches them on demand.

Gesk work is a short cut of desk work.

Application is for calculate times (sum) spend end on work on some tasks.

You can manage projects make backups and generate simple html contains from list of task time o start, end, state,... sum time and so one.