Free based help desk software software for linux

Help Desk Reloaded is a Web-based helpdesk customer support system. Help Desk Reloadeds users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Main features:
- Free Help Desk Software, No cost to you.
- Easy to Install with the help desk installation wizard.
- Based on PHP and using the free database software MySQL
- No programming or database knowledge required. We have built in all the features you need in the help desks web based GUI.
- Updated Frequently we normally release new version each week.
- We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.
Enhancements:
- A new serial number tracking system is included in property management, for each computer device.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software.
The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Help desk software should be used in any organization whether its a large corporation or a small startup company. Why should my company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs. Lets outline these three areas in greater detail.
When a user contacts the computer support professional in your organization, what steps are taken? Does it depend on who answered the phone? Do the immediately drop any task and visit your desk? Do they jot your information down on a note pad? Do they attempt to resolve the issue on the phone at great length? What criteria merits the call be moved to another member of the IT staff, or merits a call the software vendor?
All these questions can be answered in some way within the use of help desk software. Helpdesk software forces your IT staff to handle help desk calls in a structured manner that can be counted on each time. When a helpdesk call is received, it should be immediately be entered into the help desk software database, even if it is easily answered.
At this point there is now a record of the call, and this allows other IT staff to view the contents of the problem and makes it a simple task for other IT staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received. Your general staff will have much more confidence that when they place that call to your help desk staff, their call will be handled in a structured method to ensure their satisfaction.
If they can continue to work, they will not feel the need to keep calling or checking with IT staff on the progress, or worry that their call will not be answered in a reasonable amount of time. This allows them to focus on their tasks, and not be concerned with the status of their call.
Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. (granted their computer is functioning enough for this) This feature greatly streamlines the process, and can increase response time for all users. Help desk support staff will not be interrupted by the phone call and have to stop working on another issue to record the call information.
In fact, it should be encouraged by the IT staff to submit all request possible with this method. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference.
This is one of the greatest benefits an organization will receive from using a help desk system. This allows newer support staff to be able to answer many questions by simply searching the database for other calls. Also prevent 2 support staff from having to research for the same solution, this benefits in much faster response time for the end user.
Everything mentioned above will contribute to the overall quality of service in your organization, happier staff and faster response time will mean lower costs and higher productivity for your organization.
Enhancements:
- This release fixes a bug found in the main form that caused some performance problems in certain system configurations.

WeHelpBUS project is a Web-based help browser for Unix-like systems.
It is a set of CGI scripts that enables users to browse documentation, stored in various formats, using their preferred Web browser.
Current formats supported include Unix man pages, Texinfo pages, Scrollkeeper documentation catalogue (help system of GNOME and KDE), information about installed RPM packages, and C/C++ header files.
Current formats supported by "WeHelpBUS":
- Unix man pages
- Texinfo pages
- Scrollkeeper documentation catalogue (help system of GNOME and KDE)
- Information about installed RPM packages
- C/C++ header files
Enhancements:
- Themes support has been added
- Search facility has been added
- Minor improvements

Domain Name Portfolio is a PHP and MySQL based application to help domain owners better organize their portfolio.
It allows you to list your domains with their expiry, registrar, and a price.
Also allows visitors to your portfolio to contact you about a given domain.
Main features:
- Script features
Enhancements:
- This release brings support for MySQLi, along with minor bugfixes and several function improvements.

BIRT, the Batch Image Resizing Thing, is a simple application that allows a large number of images to be resized in one go. Obviously this is possible by scripting ImageMagick but its usually somewhat easier with a GUI.
Bulk Image Resizing Thing was created in order to learn how to develop using the Qt library, and to facilitaty the maintenance of an online photo album where each hi-res photo needs a low-res copy and a thumbnail.
Usage
BIRT has a hypertext based online help system (visible in some of the screenshots below), to access this simply start the application and click on the Help button at the bottom of the BIRT window.
If you cant wait to read the help then here is a basic guide to using BIRT: simply select the image files to be resized, enter the new size, select the output directory and press Go. A more detailed instruction set, include explanations of the ratio options and output suffix/prefix fields can be found in the How To Use BIRT section of the help.
Enhancements:
- A problem with the Help dialog that would prevent it being re-opened if it was closed using the systems close window widget rather than the "Quit" button was fixed.

iPodDB::Menu::Help is the help menu.

SYNOPSIS

my $help = iPodDB::Menu::Help->new( $frame );

This is the Help menu portion of the menu bar.

WebCal is a browser-based calendar program to help you keep track of your appointments, meetings, birthdays, etc. And its free!
WebCal is a free browser-based calendar program to help you keep track of your appointments, meetings, birthdays, etc.
Its simple, yet has powerful scheduling features, email reminders, and a user-friendly interface, and being Web-based makes it ideal for use by groups of people.
It uses perl based cgi scripts to generate all the web pages.
It gives you the choice of using a flat file database system with file locking to store the data, , or MySQL or PostgreSQL databases for calendar data.
It also uses a bit of Javascript to tie things together. All you need is a unix box, perl, and a webserver to try it out.
Main features:
- Multiple calendars.
- Password protection.
- Private calendars are read/write only with password.
- Public calendars are readable by everyone, writable only with password.
- Open calendars are read/write for everyone.
- File locking ensures data integrity for a flat file back end.
- Option to use relational database back end for calendar data.
- Flexible scheduling allows for easily adding repetitive tasks with only one entry.
- Multiple languages supported.
- Multiple views: Year, Month, Week, or Day.
- Ability to subscribe to other WebCal calendars, and have their contents show
- up in your calendar.
- Administrative control of calendars.
- Runs under mod_perl.
- Email Reminders on Items.
- Can synch with Palm Pilot.