center business / commercial software for linux

Cerberus Helpdesk 5.4.2 offers users with an easy to use yet effective tool which enables you to improve your team\'s collaborative efficiency and execution by providing a platform for the creation of new tools and opportunities clustered around one of your most valuable (and possibly most neglected) assets -- your customer address book.

It\'s quite likely that you\'re already using at least one piece of software in your day-to-day workflow that requires you to enter customer information; but does it encourage you to reuse the data you\'re collecting to target the most appropriate audience for future conversations? Cerb5 does.

1. Fetch & Retrieve:
   • Teach Cerberus to provide the best solutions from your experts.
2. Adaptive Anti-Spam Engine:
   • Actively combats spam and viruses, keeping your system clean.
3. Web-based Support Portal:
   • Allow your customers to submit issues through their web browser.
4. Service Level Agreements, Schedules & Due Date Management:
   • Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
5. E-mail Templates:
   • Set standard responses and canned text for rapid responses to common questions.
6. Knowledgebase:
   • Document solutions to previously addressed issues.
7. 100% GUI Source Code:
   • Extend. Integrate. Customize.

• [CRM/Opportunities/Bulk] Added the ability to bulk delete opportunities with the proper permission.
• [Virtual Attendants/Worker] [CHD-2322] Add the ability to choose the destination email when sending email from the \'New notification for me\' event.
• [Virtual Attendants/Worker] [CHD-2326] Fixed a bug that returned \"Call to a member function getReplyTo()\" when relaying mail using Virtual Attendants on the \"Mail received by watcher\" event.
• [Installer/Patcher/Platform] Added a default of \'MyISAM\' for the \'APP_DB_ENGINE\' constant in framework.defaults.php since several people have upgraded by copying over the new framework.config.php file with an older version.
• [Mail Relay/Watchers] [CHD-2331] A worker reply to a relayed message opens a new ticket at the same time it properly replies to an existing one.
• [Activity Log/Notifications] [CHD-2321] If an activity log entry is created from the Support Center the URL won\'t be valid in the helpdesk.
• [Snippets] [CHD-2323] Add a \'|truncate\' filter so placeholders can be shortened for email subjects, SMS, etc.
• [Search/Indexing/Performance] Improved the performance and memory efficiency of the fulltext search indexer when working with very large content. They had several reports of the search indexer stalling with >1MB messages because of \'out of memory\' errors. This had to do with Unidecode, and PHP\'s inherent array inefficiency.
• [Search/Indexing] The search indexer will now record its progress more often so that it doesn\'t have to repeat as much work in the event of an error.
• [Search/Indexing] Added the ability to append to existing search indexes. This allows large pieces of content to be indexed incrementally, in a way that is more friendly to PHP\'s memory model and enforced limits.
• [Activity Log/Virtual Attendants] [CHD-2337] With deeply nested Virtual Attendants (e.g. a group attendant adding watchers, and multiple worker attendants relaying notifications) it was possible for the Activity Log to detect the wrong actor. Subsequent activity inexplicably appeared to be caused by each attendant in sequence. This has been resolved.
• [Activity Log/Virtual Attendants] [CHD-2337] Fixed an Activity Log bug when using Open Ticket. If a group Virtual Attendant added the current worker as a watcher, the Activity Log read \"Group [Attendant] started watching this record\". It should have been showing the Attendant assigning the worker as a watcher instead.
• [Virtual Attendants] [CHD-2333] Fixed a bug in the \'Move to Group\' action of Virtual Attendants which prevented the action from running.