Upstream Log Transfer System 0.2.0

Upstream is a collection of tools that allow users to send in system specific log and troubleshooting data to support personnel. The project can be easily modified to output data to any pastebin or support tracker.

Upstream aims to simplify the support cycle and make it more efficient. One of the main problems that support staff face when helping people via IRC or mailing lists is getting user log files across.

Often this process is time consuming, and many new users may even be unable to find / copy these logs. Upstream does this for them by finding and transmitting the log files relevant to a specific issue.

Usage:

We hope to turn this,

< newuser >hi, something is wrong with my resolution, how can i fix it?
< support_person >newuser, what is your video card, and which driver is xorg using?
< newuser >err... how can i find out?
< support_person > cat /var/log/Xorg.0.log and pastebin it
< newuser >pastebin?
< support_person >http://pastebin.ca
< newuser >how do i copy? it wont copy!

In to this,

< newuser >hi, something is wrong with my resolution, how can i fix it?
< support_person >newuser, please run Canoe (System -> Help -> Canoe) and choose Video support. Give me the url you get once its done.