Tiquit 2.4

Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.
Tiquits aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.
Main features:
- Secure Agent Logins
- Dynamic User, Location, Agent, and Incident Type Management
- Basic Email Notifications
- Incident Search
- Simple incident text search
- Incident Date searches
- Incident lookup page for users
- Incident locking
- User setup request form
- Incident Report
- User Report
- Agent Report
- Audit trail information for incidents
- More sophisticated email notification
- Graphical reports for incidents by agent, user, location, type, group, and department
- Information request form
- File attachments
- Ability to designate parent incidents, allowing group resolution/closure
- Session-based authentication
- Visual cues indicating presence of attachments and diary entries
Enhancements:
- Made user submission, search and registration requests optional.
- Default to of Moved to a web-based upgrade method.
- Added theme manager.
- Text search highlights description search keywords.
- Added "Add resolution to knowledgebase" option.
- Added ability to send attachments and diary notes in reassignment email.
- Fixed changing close datetime bug.
- Paginated user manager by letter, threshold of 5.
- Schema changes, larger attachment filenames, longer type names Improved field sizes.
- Fixed name widget, first initial bug.