Tiquit 2.4
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Tiquit 2.4 Ranking & Summary
File size:
0.16 MB
Platform:
Any Platform
License:
GPL (GNU General Public License)
Price:
Downloads:
1013
Date added:
2007-01-16
Publisher:
Jonathan Ciesla
Tiquit 2.4 description
Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.
Tiquits aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.
Main features:
- Secure Agent Logins
- Dynamic User, Location, Agent, and Incident Type Management
- Basic Email Notifications
- Incident Search
- Simple incident text search
- Incident Date searches
- Incident lookup page for users
- Incident locking
- User setup request form
- Incident Report
- User Report
- Agent Report
- Audit trail information for incidents
- More sophisticated email notification
- Graphical reports for incidents by agent, user, location, type, group, and department
- Information request form
- File attachments
- Ability to designate parent incidents, allowing group resolution/closure
- Session-based authentication
- Visual cues indicating presence of attachments and diary entries
Enhancements:
- Made user submission, search and registration requests optional.
- Default to of Moved to a web-based upgrade method.
- Added theme manager.
- Text search highlights description search keywords.
- Added "Add resolution to knowledgebase" option.
- Added ability to send attachments and diary notes in reassignment email.
- Fixed changing close datetime bug.
- Paginated user manager by letter, threshold of 5.
- Schema changes, larger attachment filenames, longer type names Improved field sizes.
- Fixed name widget, first initial bug.
Tiquits aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.
Main features:
- Secure Agent Logins
- Dynamic User, Location, Agent, and Incident Type Management
- Basic Email Notifications
- Incident Search
- Simple incident text search
- Incident Date searches
- Incident lookup page for users
- Incident locking
- User setup request form
- Incident Report
- User Report
- Agent Report
- Audit trail information for incidents
- More sophisticated email notification
- Graphical reports for incidents by agent, user, location, type, group, and department
- Information request form
- File attachments
- Ability to designate parent incidents, allowing group resolution/closure
- Session-based authentication
- Visual cues indicating presence of attachments and diary entries
Enhancements:
- Made user submission, search and registration requests optional.
- Default to of Moved to a web-based upgrade method.
- Added theme manager.
- Text search highlights description search keywords.
- Added "Add resolution to knowledgebase" option.
- Added ability to send attachments and diary notes in reassignment email.
- Fixed changing close datetime bug.
- Paginated user manager by letter, threshold of 5.
- Schema changes, larger attachment filenames, longer type names Improved field sizes.
- Fixed name widget, first initial bug.
Tiquit 2.4 Screenshot
Tiquit 2.4 Keywords
Tiquit 2.4
reporting system
Tiquit
incident
user
tracking
system
portable
Tiquit 2.4
System Administration
System
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Tiquit 2.4 Copyright
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