Ticket-IT 3.0

Ticket-IT is a tool for the creation, management, and accompaniment of tickets.
Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several departments.
Ticket-IT has resource of easy utilization, concentration display and distribution of information, making possible its total adaptation to most distintc institutes and applications, being a perfect tool to HelpDesk, CallCenter and online support.
Main features:
Control and management of access
- User registration;
- Group registration;
- Access permission and actions based in group;
- Schedule of events;
- Users profile, top-configured;
Integration among sectors/departments
- Control of context categories, making possible the organization and cataloging of calls (tickets) being made or already made;
- Assign of users group per categories;
- Forwarding ticket to outer users that will be able to display calls and post comments;
- Partial or total ticket forwarding, making possible to manage information and function of the contributors of your company;
Information distribution
- Alerts via e-mail about create, opening, proceeding, close and re-opening or comments of tickets to those involved in categories;
- Main display of personal tickets, or collaborating, getting fast access to tickets, making service easier;
- Exchanging information based in a simple fulfilling of information, which due to Ticket-IT utomation, distribute it to those involved in the process;
- Protocol forwarding to outer agent access (customers, reps, etc) without the necessity of user and password;;
Enhancements:
- This release implements a Web installer and an option for personalization of the feedback message.
- The item "User of Companies" has already been implemented, along with its existing resources.
- A mask was applied (ticket comments and feedback) for guest users, so they will see the groups name instead of the users name in comments.
- Some minor bugs have been fixed.
- The gettext internationalization schema has been finished.
- The English (US) translation is done.
- There are some visual improvements.