PHP Trouble Ticket 1.4

PHP Trouble Ticket project provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.).
It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
Main features:
- problem reporting
- submitting update-info
- email-notification of administrators
- email-notification sent to problem reporter after ticket is modified or closed
- watch-function for tickets to be kept up to date on progress of chosen tickets
- file attachments (including on-the-fly virus checking with external virus-scanner)
- powerful list/search function with paged browsing
- tickets can be set into relations/dependencies
- ticket quick-search function directly from the main index
- quickly access all your own tickets from the main index page
- printer-friendly display of lists and ticket details
- css style sheet support for easy customisation
- easy multiple-select/close/delete functions
- username/password protected logins
- varying levels of permissions/access-rights
- the scope of unprivileged users can be limited to their own tickets
- new users can either sign up at the login page or be created by the superuser from the administration page
- detailed userlist available for administrators with info on last login and included search function
- online configuration of all major options
- configuration of the expert/administrator information
- deadlines for trouble tickets
- up to five customizable datafields
- changes and entire tickets can be hidden from unprivileged users by the operators
- "locking" areas against change by other administrators
- national language support (included: english, german. Other language files are made available separately on the download page)
- date/Time format configurable to suit national format
- ability of the program to work with PHPs "safe mode" and "open basedir" security mechanisms