OpenTT 1.2.5

OpenTT is a trouble ticketing/request management engine, a simple and intuitive container for structured information in the form of question/answer or title/content (FAQ), and a sophisticated graphical reporting tool to keep the situation under control.
Main features:
Trouble Ticketing (based on OTRS)
- Opening of calls via web
- Opening of calls via email
- Opening of calls via telephone through an operator (available integration for CosmoCall and leading multimedia contact center software)
- Management of users, groups and security policies (with local database or LDAP server)
- Management of multiple request queues
- Management of priorities, alarms, ready-made replies
- Resource accounting
- Multilingual support
Frequently asked question (based on phpMyFAQ)
- Division of subjects into categories and sub-categories
- List of the most frequently read articles
- List of most recent articles
- Free text search
- Management of user feedback
Graphical reporting (based on Cewolf)
- Trend graphics
- Dashboard with real time indicators
Enhancements:
- Chart enhancements included an object filter, data download (CSV), and a reset properties button.
- The dashboard was enhanced with an object filter and configurable meter size.
- Database connection optimizations were made and bug related to chart calendars was fixed.