Keystone2 0.90.30

Keystone2 is a Web-based tool for managing a small to medium-sized workgroup. Keystone2s primary use is as a trouble ticket system for the department and the userbase, but also includes contact and resource management, all tightly integrated.
The system allows the userbase to enter tickets in a simple fashion, while the technicians have a more powerful and advanced view. After installation, the entire system is manageable via the Web interface.
Main features:
Environment
- Complete platform-independent web-based interface
- Written in PHP for total portability
- Supports many back end SQL database systems through a flexible database abstraction layer
Ticketing
- Supports public user interface as well as advanced highly configurable technician interface
- Configurable views for sorting, highlighting, and categorization
- Hierarchial "Parent / Child" grouping of tickets
- Complete audit log of all updates or changes to a ticket
- E-Mail notification to technicians and/or users when tickets change or are created
- System-definable filter views
- User-editable reports
- ACL-based access permissions by group or user
Asset management
- Track equipment issues by associating tickets with equipment
- Keep inventory of individual parts or quantity-on-hand
- Associate inventory with systems to keep full equipment tally
Contact management
- Keep track of companies or individuals
- User logins for contacts to view associated tickets
- View tickets associated with contacts or contacts associated with tickets
- Any number of email, phone, or address entries per contact
Enhancements:
- This represents the final set of changes bringing Keystone2 up to date.
- Many bugs in the secondary modules have been patched.
- The resources manager has essentially been rewritten.
- Contact management has been improved greatly, and many small annoying bugs in rendering and reporting have been repaired.