Akeni Live Help 123

Akeni Live Help 123 is a hosted service that allows visitors to your web site to communicate with support staff and sales people using a web browser in real time.
If you are interested in hosting your own live help server, please look at our Help Desk Assistant product.
The application is hosted on Akenis own server, with us providing the administration and support for it. You only need to download a small, easy to use client side software for the operator. You can optionally omit the installation of the software all together by using a web based interface through your browser.
Our standard edition is free for the first operator, so that you can try it out and experience the benefits of this new web based sales and customer support service.
We also offer a hosted corporate instant messaging service for those companies who needs a secure and reliable IM system for internal and external communication. Akeni will manage and administer the service on your behalf.
Main features:
- Real-time communication
- Native application
- Web based interface
- Operator customization
- Web interface customization
- Visual & sound notification
- Unobtrusive interface
- Offline/away messages
- Tabbed sessions
- Multi-lingual
- Typing Indicator & Smileys/Emoticons
- URL Push
- Quick Phrases
- Visitor IP blocking
- Multiple departments
- Call transfer & conference calls
- Real-time web site traffic monitor
- Operator to Operator Communication
- Forums
- Supervisor/mentor mode
- Queue with automatic load distribution