QueueMetrics 1.4.0

QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX.
With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of details that goes down to listening to any call on any queue - right from your browser.
You can see taken calls, lost calls, agent sessions and call center activity, broken down by period, queue or agent.
QueueMetrics lets you see your call center in real time - what your agents are doing, how many calls are waiting for each queue, how much time has been spent in each stage of call handling.
QueueMetrics supports an unlimited number of inbound queues, each with multiple prioritized agents, and supports virtual queues made up of aggregations of existing queues.
QueueMetrics eases the burden of your agents too - they can easily see whether there logged on or not, they can see their incoming calls as they are processed and they can even launch external webapps - passing data gathered from IVRs or Caller*ID information - at the click of a button.
So whether you manage a 2- or a 200-agent call center and want to understand whats going on with it, QueueMetrics will help you meet and exceed your goals.
QueueMetrics fully supports all versions of Asterisk queues ranging from version 0.7 to the latest version 1.2.
Version restrictions:
- 30-day free unlimited licence
Enhancements:
Major new features:
- New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though its tracking much more information. Its 100% compatible witth the old configuration switches. (#2, #4, #69)
- New clustering engine! clustering is now fully supported for historical, live and agents page data. The configuration is a bit different from version 1.3.3 (#23)
- New Agents page: an agent can log on, log off, go to pause and terminate pauses.
- Call codes tracking: your agent can associate a call code to each incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it has been passed to an overflow queue, it is now possible to track its progression (#129)
New features:
- The key pressed to exit a queue is now tracked and a graph has been added. (#65)
- Full queues list on the real-time page (#135)
- Closing time of the last call for agents is shown on the real-time page (#136, #143)
- The Realtime Live page is now fully I18N (#94)
- All new pages are fully I18N compliant (#118)
- A new field on most analyses tells from which server the data came from (useful for clustered setups) (#105)
- A new configuration switch lets you choose to use the starting or ending channel name for a call, in the case theyre different (#15)
- It is possible to use a third party call monitor (e.g. OrecX) through an XML-RPC interface. (#40)
- Sometimes running Agent filter would lead to wrong results because not all data was correctly fetched from the database; now this is fixed (#64)
- Users can now change password by themselves; new user page. (#96, #100)
- Icons everywhere, and a bit lighter than the previous ones. (#123, #130)
- All icons have a popup message that appears by hovering over them. (#140)
- The MySQL Storage screen is now key-protected (#147)
- Supervisors: a supervisor holding the correct key can run a report for the team hes supervising.
- Improved DNIS filtering / Area code analisys