Cerberus Helpdesk 3.5.0

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.
The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.
Main features:
Fetch & Retrieve
- Teach Cerberus to provide the best solutions from your experts.
Adaptive Anti-Spam Engine
- Actively combats spam and viruses, keeping your system clean.
Web-based Support Portal
- Allow your customers to submit issues through their web browser.
Service Level Agreements, Schedules & Due Date Management
- Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
E-mail Templates
- Set standard responses and canned text for rapid responses to common questions.
Knowledgebase
- Document solutions to previously addressed issues.
100% GUI Source Code
- Extend. Integrate. Customize.
Enhancements:
- This release includes optimizations for large ticket views/searches on high-volume help desks.
- There are also over 30 improvements/fixes from user feedback.