123 Live Help Chat Server Software(MAC) 4.1

123 Live Help Chat Server Software(MAC) 4.1 is a web-based live support software which allows the e-business websites to offer online instant help to the visitors, and turn potential customers to buyers. 

It is implemented with Java server and Flash client. It is secure, fast, cost-effective and real-time one to one chat.

The newly launched video live support function offers your site a very human experience, the visitors can talk to the staff face to face.

123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.

Benefits:

1. Boost online revenues. You will increase your online sales with higher conversion rates and larger order size.
2. Shorten sales cycle. By showing customers a live personnel is always just a click away, you can close sales faster.
3. Increase customer satisfaction and confidence. Your customers experience shorter waiting time and get immediate answers to their questions.
4. Increase staff productivity. Reduce service costs. Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
5. Manage live support staff members efficiently. With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.
   Make web site live and interactive

Advantages:

1. Two solutions: 123 Live Help server license and the hosted service, you can choose either part or both. If you choose license only, then you can run it under your own domain and site, there’s no monthly fee involved. If you choose hosted solution only, then you don’t need to worry about installation or maintenance, you don’ t need a server either.
2. Java server, powerful and compatible with popular OS, enables real-time communication for customer support.
3. Flash client, user-friendly, cross-platform, multilingual support without any java applet or other plug-in.
4. Database integration: it can seamlessly integrate your website existing database with the live support software.
5. Reasonable price for full features on customer support and online sales. Flexible: The server is cross-platform, the client is all-browser compatible.
6. Multi-language support. Customization: The logo and the skin can be altered to match your site. 

Major Features:

1. Chatting 
   • Live chat/ Real-time Text Chat. 123 Live Help java server enables instant chat between customer and live supporter. 
   • Web-based Client- flash chat client. 123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff. 
   • One to One Chat (potential) Customers may chat directly with live supporter on one-to-one base. 
   • Proactive Chat Invitation. Staff may monitor the webpage(s) and proactively invite visitors to offer help. 
   • Visitors Waiting in Queue. Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.
   • Chat Transfer. A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.
   • Canned Answers. Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers. 
   • Auto-detect Customer Language and display interface language. 
   • Member or Guest. Visitors can choose to directly chat as guest, or register to keep his identity. 
   • Multiple Chat Requests. One staff chatting with multiple people at once is supported. Also, multiple staff members are supported. 
   • Push URL. Push web pages to the visitor. 
   • Custom UI. Customizable client interface (with extra charge, and for the End Customer Panel only, not for the Operator Panel nor the Admin Panel ), and some neat GUI as default skins. 
   • Chat Log will be Sent to Email. The transcripts will be sent to customer's email when the conversation is done.
   • Ask a Question Instantly. Customer may fill in a question in the login panel to enter room with a question being prompted.
   • Integrate External Database. 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.
   • Video Module. Staff and customers talk face to face.
2. Monitoring
   • Auto-detect User Details. Auto-detect extensive visitors information including IP address and country, display summary in staff window. 
   • Backend Monitor. Admin has overall power to monitor all the live chat conversation.
   • Sound Notification. Sounds will be played on client login. 
3. Managing 
   • Department Management. Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time. 
   • Account Management. Admin and staff management. 
   • Search Transcripts, Fast and Handy. History are perfectly kept in 123 Live Help and can be searched by date range or even by keyword.
   • Remarks of Customers. Staff may write memo for any particular customer, and it will be kept for future reference and can be searched.
4. Misc
   • Staff Rating. With the rating system of 123 Live Help, clients may vote for staff members and the rating is shown in staff panel.( admin can view staff rating, too, which helps you better manage your online customer support team.) 
   • Easy-to-use. User friendly interface. 

Enhancements:  

• Advertisement module is introduced,
• Fee edition is released.

WareSeeker Editor