123 Live Help Chat Server Software(MAC) 4.0

123 Live Help Chat Server Software(MAC) 4.0 offers a professional program that can allow you to remain web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded.

123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.

Major Features:

1. Remote controller of 123livehelp via MSN: A remote controller and monitor of the live chat conversation
2. Proactive Chat Invitations: The staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors wont have to click any chat button on the webpage. Whats more, the invitation wont be blocked by pop-up killer.
3. Client Choose Staff.: Client can request help from a very staff, which is more friendly to a returned customer.
4. Real-time Text Chat & Optional Video Chat for Staff: The java server enables instant chat.
5. Web-based Client: 123LiveHelp flash client loads fast and end users dont need to download any plug-ins to chat with staff.
6. Visitors Waiting in Queue: Chat Transfer from one staff to another.
7. Canned Answers
8. Auto-detect and display language.
9. New API
10. Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
11. multiple Chat Requests
12. One agent can chat with multiple clients.
13. Chat Search More Powerful
14. Real-time chat scripts searchable.
15. Custom UI
16. Customizable client interface,and skin collection.
17. ntegrate External Database
18. Auto-detect User Details
19. Auto-detect extensive visitors information including IP address and country.
20. Backend Monitor
21. Sound Notification
22. Department Management
23. Account Management
24. Chat logs sent to email

Enhancements:

1. Admin panel 
2. Operator panel are turn to Windows applications to offer richer functions.

WareSeeker Editor